socks of good quality, although I expect that they will be thicker) came with two pairs of different colors, wool felt soft to the touch. Delivery fast, thank you seller, this is my first order on Ali, I'm happy)
THIS COMPANY IS HORRIBLE!!!! I ORDERED A WEDDING DRESS FOR CANCUN IN APRIL TWO MONTHS AGO AND STILL HAS NOT SHIPPED. THEY KEEP GIVING ME BS ANSWERS AND NOW REFUSE TO EMAIL ME BACK AT ALL. I CANNOT FIND ANYWEHRE TO CONTACT THEM BESIDES THEIR BS EMAIL.
Your order 61245522531488 has been frozen due to suspicious seller activity
Dear Martin Flodin, We have suspended this seller’s account because we detected unsafe trading activities. All of your pending orders with this seller have been frozen for your security. We have asked this supplier to provide supporting evidence, such as shipping documents and qualification certificates, within 3 working days. Normally, it takes 15 calendar days to close the case.If the supplier is unable to provide the evidence or if the evidence is insufficient, we will close the order and process the refund for you. We apologize for this inconvenience. At AliExpress we are committed to ensuring you enjoy a safe shopping experience. We will continue striving to improve.Your understanding and cooperation are highly appreciated. Sincerely, AliExpress Trade Security Department 2014.03.04 23:12
Your order 61245522531488 has been closed Your Order No:61245522531488 has been closed because the supplier did not provide necessary evidence. The payment will be refunded to you within 7-10 working days. AliExpress strives to continuously improve our trading environment. Thank you for your understanding and continued support. 2014.03.10 00:14
Perfect! I'm very happy with this jersey! Had to wait for more than a month but it was totally worth it! The shirt and the shorts look perfectly original. I hope it will last long if I play football wearing it.
The shirt is in excellent condition, quality is great and the print is the same as shown on the photo . I've ordered size L and it is a bit shorter than I expected but totally wearable. This is my first time ordering from this site, and it took about 35 days for the item to arrive. Thank you very much!
This site is very bad and untrustful! I wait for a simple phone battery for more than 1 month to arrive in Romania. Maybe by cart?!? I paid for it at the beginning of last month. After contacting, complaining and pressing the seller, he seems even to become ironical that I must wait now... 2 months!I bought items from other sites in the past but never had so stupid experience! Now the tracking situation of the item is: departed from sorting hub... with Swedish Post (???) and remained like this for almost 3 weeks! The last message of the seller was that maybe has delay now because of the Spring holidays! I received even a message from the site that the seller rejected the refund!!!Ha-ha, you dont have even where to complain there, its only a robot! What misery! I give up finally... were not a lot of money to loose but why to remain all this in the air?!?
I ordered some electronic gadgets and they did not work as they should. After 4 weeks wating for a replacement part I have nothing so i am £100 down. The dispute process is a joke its just there convince you that your covered when it does nothing. Most of these people who are saying its great either purchased something small or they are ignorant to the quality of what they have received.
I received and accepted the price on a custom order. I was requested to place the order as a regular order and await the agreed upon refund, which would be given after the package arrived. This was mistake #1. Do not believe agreements on custom orders necessarily will be respected.
The package arrived very quickly and many things had been forgotten, switched out, or didn't meet the description. The seller says this was not important and would not make exchange because I purchased wholesale and because his English is not good. ???? I have ended up accepting the substandard items, since sending them back appears to be more expensive than the price of the goods ($40).
The seller will not give the refund unless I give 5 stars and he says I first must confirm receiving the goods which means I cannot open a dispute. He has also insisted that the refund be done via PayPal. I have paid with a credit card and I will only accept a refund via credit card.
I am now nearly $300 in the hole.
I have tried to contact someone at Aliexpress to get help, but there is apparently no way to do this.
Please be wary dealing with sellers here at this marketplace.
we ordered paintings for 78$ as custom art, it took over 2 month's to get the product (their return policy is 15 days from order unless you buy their protection). The paintings looked horrible and were not at all like the pictures on the website. Imagine painting art yourself (if your not an artist) and selling it but showing a picture on your website of a perfect high quality painting.
The jacket is great except that the edge of the sleeves were not sewn properly. Also, the colour of my green jacket is not like the pictures in the product page--the actual jacket is more bright apple green. The picture is more yellowish moss green. Overall, it's nice and lightweight. Thanks!
Great supplier..product arrived on time and is as advertised. will recommend this supplier to anyone who wants any of his products..Keep up the great customer service..Thanks again..will be doing business with you again and again
I bought a faucet ( $55 w free shipping ) on Aliexpress that leaked from the handle. Obviously wanted my money back.
Here the deal, tips, and what to avoid.
1. Shipping from China to USA is a whole lot cheaper than USA to China. So returning a faucet with tracking is more than $30 I negotiated a partial refund, $35, which is fair in my opinion. This is cheaper than boxing it up and shipping it back to China. .
2. Do not click the big button that asked if you have received the item. I imagine that this ends the transaction and you can not open a dispute.
3. Open a dispute - choose a fair refund amount and choose that you do not want to return the item. Get a video of the damaged item for proof. Post the link on the message board in the aliexpress dispute message place. Or if its under 2mb then probably just upload using aliexpress. It will always ask to upload some proof so I just provided a picture. and linked the video to medaifire which they ask you to use. My example is here http://www.mediafire.com/watch/jfuq3qkrppxax6d/faucetleak.mp4
4. The seller will usually deny your first offer of refund. I went down to $32
5. If you ever click the modify the dispute and then click cancel or back button on your browser, it will erase what you had in there and put your partial refund to $0.00. I had to quickly put back the paritial refund amount, info details, video link, upload pic. again. I'm not sure if this would have ended all dispute if seller would have quickly accepted the $0 partial dollar amount.
5. Here is the communication between our conversation. Top is newest so find and start at the bottom.
wen mian dai Thu Mar 06 19:32:16 PST 2014 hi friend that is ok, we have refund 33USD to your account, you can check it, if no problem, please help me leave a 5 stars positive feedback, next time you come to my store, we will give you best discount regards alice
---------------- Thu Mar 06 15:44:29 PST 2014 I do not have a paypal accout, I paid with a credit card. Refunds are issued based on the payment method used at the time of purchase.
------------------- wen mian dai Thu Mar 06 04:22:39 PST 2014 hi friend that is ok, no problem, you can tell me your paypal account, we will refund to you thanks alice ------------------- Jason Wed Mar 05 23:17:13 PST 2014 No thanks, the video clearly shows that it leaks very bad. I do not want to spend time to fix it. I do not have time to wait for parts. I do not have time to fix it. I have lowered the refund to $33. If I receive the refund, I will give you 5 stars.
wen mian dai Wed Mar 05 22:56:53 PST 2014 hi friend we want you can used the item, we will send the parts or now we will refund 20USD to you, you can help close the dispute and leave a 5 stars positive feedback, how do you think? alice
------- Jason Wed Mar 05 22:30:00 PST 2014 No thanks, I would have been very pleased if it would not have leaked. I do not want to spend time to fix it. I do not have time to wait for parts. I will lower the refund to $33. Is this ok?
-------------- wen mian dai Wed Mar 05 22:02:17 PST 2014 hi friend thank you very much for your video, we will send the parts to you, you can install it, after you received it, we will refund 10USD to you, how do you think? please let me know, we can help you solve the problem thanks alice
------------------- wen mian dai Sat Feb 22 16:40:23 PST 2014 hello friend
Thank you for your purchasing, I appreciate your business!
It's our pleasure to do business with you and we hope you're satisfied with our products and services.
If you have any problem ,eg delay deliver ,feel dissatisfied about products, please don't hesitate to contact us , you just need tell me your request or question according here or ebay Message, we will try our best to assist and resolve all you problem about order.
if you satisfy with our service, Please kindly leave us a five stars positive feedback. your recognition is our motivation in developing our business to serve you even better.
Our email address: email@example.com
6. Do not let them refund with paypal. This will allow them to use it with seller protection. They can easily open a dispute with paypal and get their money back no matter what. Paypal also charges fees. The seller will also have you email address.
7. Simply say what I did - " I do not have a paypal accout, I paid with a credit card. Refunds are issued based on the payment method used at the time of purchase.
8. The refund shows $33 in aliexpress. It has not shown on my CC statement as of 1 day. I believe if I accepted a parts shipment to fix it, the parts would never arrive and my dispute time would end, or worse, would fix the problem. Nor did I want to spend time to take apart a faucet and try to fix it.
Also, I did not have to escalate the dispute. I do not know how that goes.
This is my last experience with Aliexpress. I hope you don't even bother with them.
Very good sound quality, but bluetooth does not reach 10m, if I put my Ipod further away then 1m it stops picking up the signal and the music does not play anymore. But that is not a problem for me, so it is a great item, seems nice and heavy, and the productionquality is very good as well
This is the third transaction i have had with this company. everything has run smoothly on every occasion. the products are exactly as advertised. very good quality and shipping is fast and of course free. great company to deal with
Very nice, nice cardigan. Color is exactly the same as on the photo. Ordered a red - more like coral as a seller. Very beautiful color! Shipping was very fast! For 15 days!!! Thanks for the great seller!
I placed an order for shoe and they never came in or returned me my money. The company has an email address you can to send your complaints but all you get is an automated response with a link that sends you to another website from china and everything is written in mandarin.
Excellent Mascara! Above any praises. Goods I arrived perfectly packed (as well as any other goods of this seller). The goods arrived to integrities and safeties. Goods, completely correspond to characteristics and the quality specified on a site of the seller. Mascara - firm (production of plant). Excellent goods and excellent service. Quality of goods completely corresponds to the price. I am completely satisfied with this purchase and this type of goods. Seller professional and competent. I will buy still goods from this seller. I recommend these goods and this seller. Thank you very much.
Overall the dress was of a good quality for the pricing. The fit was very comfortable and is a great office attire and convenient. There was one mix up in one of the dresses, in this cross vintage button style, I ordered two of those in different colours a green and apricot; instead I got the green in the side zipper style and one in navy blue. I had only ordered a navy in the side zipper. I did get the apricot colour I ordered not the green. Nonetheless both styles were great so I am satisfied atleast that the other style still fit nicely. Overall the process was very smooth and the seller was prompt.
That one star should be NO STARS!!! First and only experience I had with Aliexpress I purchased a bicycle wheel. The wheel turned out to be a fake and the sellers stopped contact after I tried to confront them about it. Thank good for my bank and I will get my funds back, but I do not believe I would have ever got my money back.