Reply from Alpharooms
[REPLY]
- Reviews (1,015)
- Mrs Samantha Priest
- 1 Review
rubbish - customer service is abysmal
I booked 2 rooms in Leeds via this site, and aftre making payment relaised that the wrong date had been booked. I contacted them straight away (computer had for some reason reverted my dates back from July to the following date in April), the girl I spoke to was extremely unhelpful and told me the costs which I had paid (£170) would be used as an admin fee for the error. I asked them to reconsider and after asking to speak to a manager, she reluctantly said she would try and help me.
I subsequently contacted the hotel who informed me that Aplpha rooms had indeed got the booking wrong as they had only booked one room when I had asked for 2! and they had transferred the booking for no additional charge. I have ended up paying an addition £61.
I have entered numerous support requests, all of which were ignored until I left a message on facebook demanding answers.
I would avaid this compant like the plague and use another booking site for your needs. I will never use them again, not if my life depended on it
Reply from alpharooms.com
I am disheartened that you have left such a negative review for us when I resolved this issue for you on the 16th April on Facebook.
After you booked your hotel for the incorrect dates we contacted our providers and negotiated with them to reduce the charges if we re booked for the correct dates. We have received confirmation that they were both willing to do that and our CS department emailed all the details over.
After you spoke to the hotel, who told you that we had only booked one room, you posted the question on Facebook. I was able to check your booking and confirm that the hotel was incorrect and that we had booked you a twin and a triple room for the dates you had wanted in April.
If you do not feel you were helped in a satisfactory way please do not hesitate to contact our Customer Relations team with any grievance.
Kind regards,
Victoria
- Alexander Watson
- 1 Review
The male advisor was extremelly helpfull
For a change one thing in life was sooo simple to book with Alpharooms.com My booking took only a few minutes and the advisor was really helpfull advising me what was the best deal I have used them before many times and would have no hesitation in using them again.
- Janet King
- 1 Review
Irish / Australian checking out alpharooms
We found Alpharooms very helpful in researching and booking our forthcoming holiday to Majorca.
- Maureen Lewis
- 1 Review
TRIED TRUSTED AND TROUBLE FREE
I have used Alpharooms many times over a few years and never once have i had reason to complain.
The accommodation is always of a very good standard and the whole process of booking with Alpharooms is so simple.
You pick where you want to stay book and go, all comfirmed by them in seconds.
Happy holidays.
- Joan Poscha
- 1 Review
Really easy to spend money on a holiday with this site!
Don't be afraid to use this website, it's straightforward and you shouldn't make any mistakes.
- w stubbs
- 1 Review
bargain cheapest on the net
alpharooms has to be the cheapest on the web very easy to book and confirmation by email almost straight away only problem is after using them over a dozen times i never receive any reward i think they should reward you for using regularly
- Hollis Steve
- 1 Review
The best
I love booking with alpha rooms they always come up better than any one else, I can also book my holiday with a small deposit which is great it takes the worry from you having to sit surfing the net for weeks . Try them
- Alex Thomson
- 1 Review
nothin's too much
Second time using alpharooms to help me get fixed up with a holiday and no problem as usual, I hope the return transfers are as straight forward in palma as they were in alacante
Thanks for such an easy interface to use with my pc
Regards
Alex
- Lilian Vance
- 1 Review
quick and easy bking
Only thing negative is same as all sites if I needed 2 ring them would cost 10p min
- Joanne Fowler
- 2 Reviews
Definitely the cheapest hotel bookings I have found
I have used alpharooms to book holidays many times and have found it the cheapest website and find the website easy to use.
Only reservation I have is that the phone number is not free from my BT anytime and I have waited a few days for a mistake I have made on the booking to be resolved.
- Catherine Wilson
- 1 Review
Very user friendly, quick, simple and no hassle.
Very good and 'nice' experience.
I have used other online booking services when trying to book holidays, flights and hotels and find these very fustrating at their sites freezing just as you are about to complete the payments details, then once you are back on the system the price has been refreshed and increased quite sharply.
Alpharooms never froze and the price stayed the same throughout the booking process. No hassle, no frustration, user friendly, quick and simple with the confrimation received promptly for peace of mind.
- Claire Robertson
- 1 Review
Great
I have booked a number of hotels via alpharooms.com . They have always been of a good standard, good price and all bookings were easy to understand and went smoothly, Will continue to use Alpharooms in the future.
- Kenneth Allott
- 1 Review
AlphaAlph the best
Managed to get a weekend of a work so jumped on Alphrooms.com to help me out at the last minute. Found them great, reliable and they found exactly what I was looking for.
- Shirley Zammit
- 1 Review
good service at a reasonable cost
Have used Alpha Rooms previously and found their site easy to use and their service to be very efficient.
- Jonathan Nash
- 1 Review
Simple,easy to use and secure
The site has an easy front end that anybody can use, it has some of the less popular,quieter resorts that you don't always find on the high street and covers all classes of accommodation whatever fits your budget
- Susan Wallace
- 1 Review
Book with care
I rang alpha rooms to book a holiday and flight to Dubrovnik in July. All booked and confirmed and paid £499 for flights and extras with hotel to be paid on arrival. Was happy with everything until 2 separate emails arrived from monarch and alpha rooms. Monarch had only received £446.00 from me but alpha had received £499. Rang for an explanation and was told that the prices has changed since I was quoted . Was then told that alpha rooms keep the difference. Would have been better to book directly with Monarch as I usually do. The holiday has yet to take place so can't comment further just hope my experience is more positive!
- mr h b myers
- 2 Reviews
Simple booking
Easy site to complete a full holiday booking.Flights,hotels & transfers were competitive compared to other sites.Whole procedure was quick to do.Have used them before & all the arrangements were kept to the letter.
Would certainly use them in the future
- Andrea
- 1 Review
Easy website, booking a holiday couldn't be easier!
I've used Alpharooms 4 times now and have always had an excellent holiday. The website s easy to use and when I've made special requests (ground floor or cots for example) everything is always sorted out straight away.
- Pawel
- 1 Review
Easy and simple
I needed to book a hotel quickly at a decent price. With alpharooms ive managed to so just that.
- Kelly Miller
- 1 Review
- Rafael Perez Torres
- 1 Review
Excellent website.
It's so easy to book with Alpharooms. Their websire is easy to use, and the choices are very good. I've used them quite a few times over the years. Excellent service!
- Sohan Singh
- 1 Review
Good website but lacking in essential details.
The site is user friendly but lacked vital information. I wanted to know about airport transfers in Dubai but couldn't find anything to help me. I had to call the company which I was reluctant to do as it is expensive to call. When I called the operator was friendly and efficient. I booked car parking at the airport but have had no information on this at all.
- Paul Corrall
- 1 Review
Good service when had to amend booking
I have booked with Alpharooms a number if times and never had any problems - the last time I had to send an e-mail request to which no one responded - but when I called on the phone service was really good and dealt with quickly
- John Wilkinson
- 1 Review
Found problem in no time and completed booking.
We could see Apartment we would like to book
But was unable to enter our details.
Ringing Alpha rooms was easy and was talking to representative right away, within minutes we were booked in and booking receipt received. So refreshing to find helpful staff a phone call away.
- Graham
- 1 Review
- Kenneth Pressagh
- 1 Review
Great Web Service for Holiday's and Flights.
This holiday booking procedure was as easy as it could be. You had 3 choices Hotel, Flights, and Hotel plus Flights. There was a huge choice, and the booking system was straight foreward. I did notice though the prices for the same accomodation over a period of a couple of day's kept going up in price, however i suspect this was reflecting the holiday season creeping ever closer.
- Peter Evans
- 1 Review
making your booking easy
This is not the first holiday that i have booked with alpharooms,but the service is just as good as ever.The whole process is easy with the advice and information that you received.Confirmation and other documentation received by e-mail within 30 minutes.
Cant fault the service received.The price we paid for the holiday was the cheapest that was available anywhere.
- Alan Madin
- 1 Review
very good service.
We found Alpha rooms were the cheapest price for our hotel in Albufera and are delighted with the speed that we got our confirmation threw.
- Brian Campbell
- 1 Review
have used alpharooms for years with no problems
was checking prices for santa ponsa recently,had chosen hotel but could not find my debit card,went back next night to book it and it was £20 more,,was not too pleased about that !
- Stella Webster
- 1 Review
Well worth the money!!!
Having used various booking sites I found Alpharooms website very easy to navigate. This helped when comparing prices on other websites. Having made 2 separate bookings I found the prices very reasonable & when one of the hotels we booked was not to our expectations, we were able to transfer to the other hotel within 24 hours of our request, which was made late on a Saturday afternoon.
- Bryonie Loughlin
- 1 Review
Quick and easy to book a very cheap holiday online
I loved how I could book everything online without having to speak to a person. I also liked how the price online was the price I actually paid as often with other holiday websites the price differs once it comes to payment
- Andrew Barton
- 1 Review
Fast, efficient and inexpensive ... great to do business with!
The service was very speedy, gave me everything I required and requested and was inexpensive in comparison to many other sites I had looked at. I would definitely recommend to others and will certainly use again indeed I am looking to make a further booking already.
- Colin Healy
- 1 Review
Helpful courteous service.
Used Alpharooms many times with no problems.
My preferred accommodation is a hotel with self-catering apartments available.
However, the web-site allowed me to book a hotel room, but did not let me select or book the SC apartments (which I have done many times in the past).
A phone call to AR followed, told that it was probably a case of the AR allocation being sold-out. (Would it not have been better to let me know this through the web-site?).
- Rosemary Prudhoe
- 1 Review
Very quick and easy..I have used Alpharooms for years
We were recommended Alpharooms by a colleague around 15 years ago, and I have use it as a first site whenever I need to book a hotel in a place I am unfamiliar with or need at short notice.
We have never been disappointed with the standards or price of the accommodation.
The only thing on our recent trip was that since we live in Mallorca, we forgot to take our passports to the hotel and they were needed at reception for booking in. It might be useful to have a reminder on the booking form/voucher.
- John Donald
- 1 Review
Good, but beware the card charges
Very happy with the speed of the service and the choice offered for flights and hotels, but disgusted that, when I came to pay by credit card, I was charged £6 per person for the flights and another £3.70 'admin charge' to alpharooms. An extra on top of the holiday that I wasn't told about until I came to pay.
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- Josephine Deegan King
- Mornington, IE
- 1 Review
cancelled our hotel !!!
Could not believe alpha rooms had cancelled our hotel yet we had accommodation voucher clearly stating we had paid in full, when we called alpha rooms we were told to find our own accommodation and they would sort it out next day when we refused they got us one night in another hotel but had to move again to a different hotel next day .not a good start to our family holiday !!!!
lee king
lee kids.king
Reply from alpharooms.com
I am very sorry about the problems that were encountered on your holiday. The cancellation of your original hotel was due to an internal error and we are very sorry about that. As explained to your by our in resort team, we had to place you in accommodation for one night whilst we waiting for availability in more appropriate accommodation.
I am sorry that it wasn't the best way to start to your holiday but we hope that you enjoyed the rest of your holiday.
Kind regards,
Victoria
- norah
- 1 Review
super efficient and helpful
Used alpharooms many times the best site I have found and have being using them for years nothing is a problem with them.
used
- joy platts
- 1 Review
alpharoom - see you soon
been using alpharoom for a long time now. never had a problem. latest holiday to benidorm fab. i myself book by telephone and always find people helpful
as i say alpharoom see you soon
- marycamilla O Flaherty
- 1 Review
mother & father of the groom
We went to Mantova in Italy for our sons wedding .We booked the hotel through Alpha rooms.It was as described .There was no problen with the booking & the hotel& staff were lovely
- Josie
- 1 Review
Simple online bookings
A last minute booking that was sorted out quickly online. We got a good price as commented on by hotel staff who thought we must have booked well in advance rather than 2 days beforehand as it was such a good deal!
