Reply from Alton Garden Centre
[REPLY]
- Reviews (271)
- Stephen Henshaw
- 1 Review
happy with product
purchased a aereator, came on time, packaging a little damaged, not easy to fit together. works very well and is good value for money.
- David French
- 1 Review
A good experience except for initial contact
I had been looking for some guardman garden stakes and unable to obtain them locally (they seem to have one delivery in spring then thats it 'til next year), turned to the internet and Alton Garden Centre seemed to have them in stock but there was some ambiguity over price on the website so I rang the internet sales line twice but could not get a reply. I then phoned the Gardeen Centre and a member of staff was helpful and rang back when he was able to sort the query out. Satisfied I then ordered on the internet site and received the order a few days later.
- Harry Tomkinson
- 1 Review
Could not be better
purchase was well described
good price
well packaged and delivered very quickly
no complaints
- Paul Anthony
- 1 Review
5 star service !
The Gardena product was at a competitive price and was delivered by recorded delivery within a couple of days. This is Internet shopping as it should be !
- Hugh Mccarthy
- 1 Review
The lawn mower supplier with the best price "Best cut / Above the rest"
Our 23yr old Hayter 41had started to fail so I researched it's replacement. Alton Garden centre had the right mover at the best price and could deliver it in 24 hours!
So far three weeks and five cuts later I am smiling as I cut the grass.
- Customer
- 2 Reviews
Easy purchase gift vouchers
I bought a number of gift vouchers for a present. The web site was easy to use and the vouchers arrived very quickly by first class post. Very good service.
- Andy Masters
- 1 Review
Faster than a speeding bullett !!!!
My pond pump arrived less than 24 hours from ordering.
I saved a few pounds and I am delighted with the pump.
I recommend Alton Garden Centre very highly to everyone.
Fast delivery, Cheap prices, What more could you ask for.
- Stewart Wark
- 1 Review
Garden chair set
Bought some garden chairs , order arrived next working day with no problems. very smooth transaction.
- Michael Orpwood
- 1 Review
Patio furniture perfection
Our Hartman patio set arrived in perfect condition. It was well protected and easily assembled. The Alton delivery men were courteous and efficient and on time! Well done.
- Robert Baker
- 1 Review
Does what it says on the packet. Good service , good price ,good product, good packaging,good delivery time.
The filter has been installed and is working perfectly,the water is crystal clear.
- Michael Hatton
- 1 Review
A verry good prompt service & quick delivery.
I would be happy to recomend Alton Garden Centre and will definitively use again.
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- Sue Biddle
- 2 Reviews
Service with a 'smile'!
The service was quick, and easy to order.
Overall, excellent!
- Simon Taylor
- 1 Review
Great value - speedy delivery
You need a new garden tool. You find a good price online and then you wonder how long it will take to come. Your worries are over with these people. Swift despatch means next day or in my case I chose the day after that as I knew someone would be home. Great customer service and a fair delivery charge. You deserve to succeed. Thanks.
- Kay Barrett
- 1 Review
Superb customer service
Recently purchased a Garden Patio Set, and it was delivered within 3 days, which was great. However, there was a problem with the parasol. When I called customer services they passed me through to the online sales team, and to be honest I was expecting the usual "couldn't care less" attitude we seem to have adopted in this country. But I couldn't have been more wrong. They said they'd look into the problem and call me back later that morning - which I doubted - but within 40 mins they had called back, and sorted the problem and told me a replacement was on its way. They couldn't have been more apologetic abut the fact I had a problem which need to be resolved, but the manner in which they sorted the problem (and the timescale) was brilliant. I will definitely be placing more orders with this company, and I have already recommended them to family and friends.
- Richard Oerton
- 1 Review
Almost a scam
I ordered a Ryobi sprayer from your website. When it arrived it has no battery and no charger. There was no warning whatever, on the website page displaying the sprayer, that these items had to be bought separately at considerable extra cost. There was no attempt to direct people to any page offering these items, and subsequent enquiries showed that you were unable even to supply a single battery and charger suitable for use with the sprayer.
Your behaviour over this is totally unacceptable.
Reply from Alton Garden Centre
- Magpie
- 2 Reviews
Excellent prompt service with a gracious manner
The garden set arrived within 24 hours of ordering. Very polite delivery men. Just a slight hitch with one of the chairs but soon sorted by a handy husband. Instructions on parasol need to be clearer to anchor in windy conditions. Overall extremely pleased - have used frequently.
- kat
- 4 Reviews
Excellent service
Super fast delivery, what more could anyone want.
Will definitely use again
- Clive R
- 1 Review
This day, next day, sometime, never !
I wanted to buy 2 fertiliser items from one supplier in order to keep carriage charges to the minimum. Alton Garden Centre had what I wanted. They 'phoned me to say one item was out of stock and recommended another make that they used themselves. That was great service, so I said yes and was told the goods would be with me next day - Friday. It didn't arrive but a card was put in the door from UK Mail saying 'you were out , we'll deliver next Monday. There were two of us in the house waiting for the delivery, but hey-ho, we stayed in on Monday but nothing materialised. On Tuesday we went on UK Mail's website to see that the latest news of our parcel which said "No-Access". No idea what that means but one assumes they couldn't get into the road! We 'phoned again and were told they would send on Wednesday but again it did not come. On Thursday I spoke again to UK Mail who said it was still in the warehouse, and would I like to come and fetch it! They promised to deliver it on Friday Morning, as we explained we were going out at 4pm. Of course we rather expected it not to come and it didn't. At 3.45pm I telephoned to say the goods had not arrived and they said it was on the van and would be with us before 6pm! When I told them to return the goods to Alton Garden Centre they said they would not, as the order to return had to come from Alton! I telephoned the Garden Centre this morning, (Saturday in case you are now totally confused) and was told that the 'On Line' service was not available until next Tuesday!!
Do you think I should try a local Garden Centre instead, or do you think that would be a bit too hasty and unreasonable!
- Mrs Helen Phillimorer
- 1 Review
GOOD COMPANY
I FOUND THE WEBB SITE EASYITO USE AND WHEN i ASK A QUESTION A QUICK AND INFORMATIVE ANSWER
- Mrs Margaret
- 1 Review
- Noel Davis
- 1 Review
Fast, Friendly and efficient
Ordered on a Sunday and received tuesday. Very good comms. Delivery schedule emailed at each step.
- Paul Biggs
- 1 Review
- Erica Townshend
- 2 Reviews
Website very easy to use and the delivery time unbeatable!!
I was really impressed with the quality of service we recieved, we ordered the garden furniture set late one Wednesday evening and it was delivered on Friday morning... That's unbeatable!
Really impressed by there quality of service.
- John
- 1 Review
Speedy,prompt and efficient.
Wouldn't hesitate to use again,extremely efficient from start to finish!!
- Howard Samuels
- 1 Review
Great Choice. Great Service
Good value, delivery was prompt, lots of choice within many brand names.
- John Saunders
- 1 Review
Top Service
Impressed with service - goods arrived very promptly as promised and well packaged. Highly recommended.
- Ron Legate
- 1 Review
Canopy to canapes
My canopy was sad and forlorn, sun bleached, wind damaged, frayed, rain soaked and frozen. It had lichen growing on it and it was used as a bird toilet. My owner's friends and neighbours looked on in dispair until he decided to rejuvinate me with a new canopy. It was ordered and arrived in three days. It now sits snug and proud on my top frame and I feel like a new swing seat. Friends and neighbours can now sit on me in the shade of my new canopy and enjoy their canapes.
- Ursula Wilson
- 1 Review
Best customer service I have ever experienced
Fast, efficient, friendly service - and more importantly, any issues with orders/delivery are communicated to you immediately by phone so you are constantly updated.
- Mrs Susan Grice
- 1 Review
quick efficient and quality
We ordered our furniture late sunday and it was delivered early on Tuesday morning. Emails notified us it was despatched and when it would arrive. Quality is perfect and we are very pleased with our purchase and dealings with Alton garden Center.
- Mrs Wendy Benson
- 1 Review
Altons your website lets you down!
I find your website very confusing. It is fine for furniture, mowers, gloves, gardening tools, tubs of every description, landscaping of every description, but what about the plants? "Plant info and advice on over 10,000 plants". Where? Unless you know the full name of the plant. Where are the menus for trees, shrubs, conifers, roses, hardy plants? I searched but found nothing. I was looking for a particular conifer - bought at Altons recently - but the buyer a neighbour had thrown away all the info and didn't have a clue about the name. Alton's reputation was built on the expertise and advice given by the plants people in your organisation. The website doesn't reflect this. Eventually after talking to your on-line help desk (who didn't have a clue as to what I was saying obviously never having looked at the website) I was transfered to the plants section and I spoke to someone who most definitely did have a clue. From my description of "it is golden and shaggy and unusual and looks like something out of a fairy tale" this wonderful man came up with an answer. I'll be in as soon as possible to buy it. If it is not the one he will come up with another suggestion. I have just joined the gardening club and have had an e-mail from you thanking me for my purchase! "Welcome to the gardening club" would be nice with info on how to get the 10% discount and tea/coffee vouchers. You really must sort yourselves out.
- Mrs Martin
- 1 Review
No problems with order
I was pleased with my order for garden hammock replacement cushions. The delivery was quick and came on the day that I wanted. The cushions were in perfect condition and I would not hesitate to recommend Alton Garden Centre for anyone ordering online.
- JCB
- 1 Review
FAST FISH fOOD
Really good value and very fast response to order. Usally call in at centre but cheaper to have fish food delivered which was on day as indicated. Fron now on will use delivery method unless in the area.
- Ronald Roberts
- 1 Review
First class price and service
The item I ordered was at a very good price and was delivered in very quick time. The parcel delivery tracker service was very accurate. All in all, an excellent service.
- Shelley
- 1 Review
Totally fab service!
We bought a Jamie Oliver firepit set. We researched the cheapest price and Alton garden Centre was £200 cheaper than anyone else. There was also no delivery charge which every other site we looked at charged. We had guaranteed delivery, and received the product less than 48 hours after we ordered it! With my cynical head on I was sure something was going to go wrong but no, everthing was as it said it would be and when, you can't ask better than that! By the way we are loving the Firepit set!
- Mrs Linda Downing
- 1 Review
Fantastic service
We asked the question by email late on Saturday night and the response arrived on Sunday ! I was already impressed. The item was exactly as described and although too large for my cantilever parasol this was explained so I have no reason to complain, just need to get the sewing machine out . Thank you for a very good product and excellent service .
- Norman Pearless
- 1 Review
Most satisfactory service
Had a clear website and arranged exceptionally prompt delivery of exactly what was ordered
- Mrs Christine Bandy
- 1 Review
Excellent Service
Ordered a table and chairs for the garden which was cheaper at altons than anywhere else. Unfortunately 2 of the chairs were damaged on arrival, so a phone call was made.
Next morning my 2 new chairs arrived all intact. Very impressed with the quick service and the table and chairs now have pride of place in my garden. Thanks
- roger sitton
- 2 Reviews
When the Sun Shines, Alton Garden Centre Shines Too
5 Star Service throughout. Umbrella Cover for our Hartman Cantilever is Excellent. Thank you.
- Ward
- 1 Review
Would 100% use again & recommend to others
Good communication, quick delivery and good prices = happy customer!
- Hilary Burt
- 2 Reviews
Fast service and cheapest by far
Will keep an eye on Alton Garden Centre now - have been very happy with the service and the price. Would def use them again.
