I have never had any problems with either buying or selling anything on Amazon. I bought my wife a 2nd gen Kindle a few years ago for Christmas and it broke within a few weeks. She called Amazon, spoke to them and within 2 days received a new one. My brother in law spilled water on his Kindle and was upset. I told him to call amazon and lo and behold they replaced it! Honestly can't say anything negative about them. They have a loyal customer here.