Called in and talked to the service sales man.He was courteous well informed and knew the parts I needed for my atwood rv stove.Prommptly filled the order and within 3 days my reapie parts were here.If I need rv parts again yhis company will be my first choice.Excellent service.
I'm glad I've finally found for the heater of my Shadow Cruiser the right spare parts. Excellent product information on the website, fast delivery to Europe. Correct installation instructions.
I ordered online a "spare" oven rack so I'd have room to cook two things at once over the Thanksgiving holiday. The order shipped the next day and I was sent a tracking number. I watched my package go from Los Angeles to Cincinati to Des Moines and back to Cincinati. I called ARVC and told them the issue. They immediately sent another one the next day via Fed Ex overnight. On Tuesday before Thanksgiving, both packages arrived. To my dismay, the racks were too small (my fault for not actually measuring the rack - I thought all RV ovens were the same). That same day I got a call from their customer service department making sure I'd received the racks. When I told them they were not the right size, he asked me for the make, model and serial number of my oven. They special ordered one for me and sent it shortly there after. They even allowed me to return both of the "too small" racks with no restocking fee and they picked up the postage. I will go to them first for anything we need. In addition, we've told all our RV friends about them.
I was in need of a heat strip for my Dometic AC. I called American RV and they had it in stock and I was able to pick it up via will call the same day. There prices are good and they carry a large inventory of parts. I highly recommend them!
parts arrived in a timely manner just what I needed
This companies shipping & delivery is very good and fast, the products I ordered are exactly what I expected and I would be happy to do business with them again in the future.
Best price I could find for the 30 amp adapter I needed. Easy online ordering and status updates on my order.
I will buy here again. Thanks!
After finding American RV Company on the internet, searching to find motors and finding what looked like an identical replacement, I called and talked to a representative. I had copied the numbers off of the old motor and confirmed that they indeed had an identical replacement for a very reasonable price. I received it in a few days, installed it and now I don't have to wake up in the middle of the night with a loud squeal that sounds like the motor home is coming apart. The part works perfect and I am a happy camper. Pun intended.
American rv is a great store with good quality customer service. I have ordered a few items from them with full satisfaction, although the last one was a bit slow in shipping and tracking number didn't work for a couple days it was resolved through emailing customer service. I have shopped other stores like dyersonline.com and I will never buy again from dyersonline.com nor recommend them to all my friends. I had a problem with my item and the manager just lost his temper on me. Customer service and resolution is very important if you want to keep your customers. As I've said american rv will be in my shopping list in my future purchases and this ends my honest opinion.
I would really recommend this company. If I need other parts to keep my Dodge Sportman with a Travel World camper unit on the road I will contact American RV Company.
I bought an RV water heater; Haven't installed yet, but shopped prices and found American RV had best by far prices. The shipping charges were fair and the water heated delivered in 3 days time.
I have a car repair business, 40 years and everyday I talk to counter people and half of them acted like they don't want to be there. This was not the case with American RV the people new there products and followed up with a eta shipping date . The owner should be proud of he's staff.
Brannen's Auto Works
I bought a used camper and the oven didn't have a rack in it. I looked at several camper stores and couldn't find what I needed. A few minutes online and American RV had exactly what I needed. Received the rack and it fit perfectly.
It always a pleasure doing business with American RV. Orders are always complete and arrive on time or sooner. I ordered 2 new rooftop AC units this summer, of all the emails I sent out on Sunday afternoon. American RV was the only one who contacted me by 8am Monday morning by e-mail and a phone call.
If you need anything RV this is a one stop shop and they expedited my shopping like it was thier own stuff!! Awesome experience !
Purchasing RV parts doesn't get any better than this. The electronic catalog is fantastic with detail description and pictures of most parts. I talked with one of the sales reps to help decide which part to purchase on a toilet switch and the rep was very helpful. Every part I ordered was correct the first time and delivered before expected. If you need RV parts, this is the place to shop.
I ordered a part for my refrigerator, but found out I did not need that part. American RV provided a return authorization without questions & refunded my money (less restocking fee) cheerfully & quickly. I will certainly purchase from them again.
I just had someone help me with the purchase of rev parts , they were awesome !
When I thought I'd ordered the wrong part I called them and the service person not only canceled my order but went out to the pallet and pulled my order before it shipped so I wouldn't have to bother sending it back. Received the part and it fit & worked perfectly.
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