I ordered a rectangular pool cover in blue. The emailed me and said they only had that cover in tan. I said ok, I'll take it. When it arrived, I opened the box and discovered that they sent me a tan OVAL cover, NOT RECTANGULAR. They told me that they had no rectangular covers for the size I needed (16'X32', which is very common). Why didn't they tell me that in the first place? They said that they would issue a call-tag for UPS to pick it up, then I could be refunded my $$$ once they saw movement. After about a week, UPS got it. I waited a few days, and saw no refund. I emailed them. Finally after several more days, my refund was issued. Never again.
Everything went great. Got exactly what I wanted, come promptly and at a good price. I would use them again.
We placed an Oder for a pool mesh cover with this company on the 26th of September. We did receive a part of the Oder in a timely manner, however the mesh cover itself was not processed until the 9th of October. We did not receive any communications on the order and when we could expect to receive it until the 11th of October. Such lack of communication makes us hesitant to order from this company again.
Product needed was a pool liner. No problem with the quality & cost or shipping. However a contractor was scheduled for installation the following week of the order. I was not advised that the item was out of stock and was backordered. Also it took another 2 weeks after I had to contact your company to inquire on the status of my order. The complaint I have is that I was not notified of the out of stock issue. This error denied me the opportunity to either wait, or cancel, an order the liner from another vendor to expedite installation with the contractor. During the 3 week period waiting for this liner, the weather was clear, warm & dry. Perfect for the install. The day the liner arrived we experienced 3 consecutive days of rain that went thru the weekend. Again this caused more delays for the install.
I expect the companies that I deal with to behave in a timely and professional manner. AmeriMerc has done neither. My correspondence lacked response in what I thought to be a reasonable amount of time. When they did respond, they didn't do as they said. I'm still waiting for my order to ship after 2and 1/2 weeks.
I would recommend buying from this company if they have your part.
The cover we purchased came in the estimated time and was wider and longer then the ones we have gotten in the past in the same size which made it easier to put on. I would recommend this cover and buy it again when this one needs to be replaced.
I placed an order for an in ground pool cover. The item description met my exact requirements. I received the item on time, placed it on the pool and found it to be defective. Upon contacting the company and sending them pictures of the defect, a new cover was sent. It came from another manufacturer, and although it had the same 20 yr warranty, the product was inferior to what I had ordered and wanted and paid for.
they never contacted me once I had sent them the pictures, so I had no idea what or when I was receiving a replacement cover.
We bought our home a year ago & as older homes go sometimes you inherit the existing hardware. With that being said our pool pump was ancient, loud & severely rusted out. And as you would assume it was time to replace & upgrade. We looked a several pump/motor combinations; good, better, best. We settled on this Tri-Star and couldn't be happier! It gives us just what we need & has lowered our operating cost as well. We no longer need to run our pump for more than 4 hours per day. Our pool is actually cleaner than its ever been & its holding chemicals much-much longer. Long story short this is a great investment. We love our Tri-Star & would definitely use & recommend Amerimerc again & again!!!!!
OUR ORDER WAS PLACED, I HAD TO MAKE CONTACT TWICE FOR A DELIVERY DATE AND FIND OUT WHERE IT WAS COMING FROM. FINALLY HAD TO MAKE A CALL. THEIR TRACKING INFO WOULDN'T WORK BECAUSE THE ITEMS HAD NOT EVEN BEEN SHIPPED. FOUND OUT LATER, THE LABEL WAS ENTERED BUT IT WAS NOT SHIPPED UNTIL 1 WEEK LATER. IF IT WAS OUT OF STOCK THEY SHOULD HAVE BEEN HONEST WITH US, INSTEAD OF SAYING IT WOULD BE SHIPPED. ALSO DIDN'T APPRECIATE RECEIVING MY VISA BILL WITH THE CHARGES WHEN I WAS STILL WAITING ON SHIPMENT. THE WHOLE DEAL WAS A DISASTER. DOUBT WE WILL ORDER FROM THEM AGAIN.
Received my Winter Cover in record time, but the quality of the Cover is the poorest I have ever purchased. Metal Garnets were missing in one area. One area had two Metal Garnets over lapping each other. Several metal garnets were on the very edge of the trap and several were several inches below the overlapping edging. The size of the cover just barely covered the pool - NO 3 FEET OVER LAP like they state in their write up. Will be surprised if this cover makes it through the winter. Have had a pool for 26 years and have purchased 4 or 5 Winter Covers in the past, this trap was a big mistake and should never have left the factory.
I get all of my pool and hot tub needs at Amerimerc.com. They have the best prices and customer service on the 1-800 #. Easy to navigate website, secure and super fast shipping. I have not had a problem yet.
I ordered a Hayward Perflex pool pump and filter system from AmeriMerc.com. The delivery is very fast just in 2 days or so.
I noticed the package is not originally factory sealed and there's some blemish on the system. After contacting AmeriMerc, they are very responsive to replace with a new one quickly without any question. I believe the first delivery was an honest mistake. They do put customer satisfaction as a priority.
Don't have to spend time on Amazon. AmeriMerc.com is definitely a better place to buy pool related stuff. 5 starts without reservation!
bought a pool cover, it was so cheaply made, the eyelets tore as soon as it was tied down. Also closing chemicals did not come until a week later and we had already closed pool up. Had to buy them locally. I emailed you several times and asked when the chemicals were being shipped and got an email saying will have to check the tracking for it but no one did. I asked to cancel the order for Chemicals and they never canceled but sent them a week too late. Will never deal with this place again and will advise everyone I know not to either.
I received the exact above ground pool cover that I ordered. It's a good fit and seems to be of good quality. Delivery time was fair. I should probably do this review next summer after the cover has been through a Minnesota winter !
I just purchased a winter cover and double water bsgs for our pool. on filling the water bags there were 10 of them on 4 of them one seam on each of them were defected and leaked so if I was amerimerc I would check out who I was contracting from.
After unfolding and adjusting ontop of pool I noticed a dime size HOLE burned through the seem. A very noticeable hole I think would have been seen if inspected. After review of warranty I decided to try to patch the hole. Folding and returning a wet cover
I thought to be impractical I decided to take the $80.00 on the chin. I have purchased many covers in the past under the name Andrew Haydak and thought it was a no brainier to do it again.
The price was right, the product was good and bad...for a full review ask me in 3 years. The cover discription said it was 2 feet longer than the pool (16x32, 18x34) it was actually only 17.5x33.5, it will work but I don't have as warm or fuzzy feeling as I would if I had the advertised fit. The instructions were sorely lacking, the drawing, that would have been invaluable, had no scale, no suggestion as to where to mount the anchors, basically just a piece of paper with a somewhat drawing on it. The cover it's self seems to be pretty good quaility however as I said " ask me in 3 years". The experience with AmeriMerc was okay, I was unable to do any business via computer after I ordered the cover (via computer) but the phone contact was adaquate, the attendant was fine.
Nobody bothered to tell me the products I ordered were not in stock. After several days of not receiving a shipping email I called and was told product was on back order. I asked why that wasn't communicated to me and of course no one knows why. It was almost like they didn't want to tell me. I waited another week because I need the product for my pool. I called again and they said it should be sent out soon. I decided to cancel my order and of course they had to bring a supervisor on the phone. He told me that it would be shipped out today and I said yeah right, that's not what the rep said.
This Spring I ordered a pump and filter system to replace the old one I had. I called and talked with a rep that was very helpful and gave me good advice. I was so pleased that I returned and purchased a cover for this winter. Yall have gained a true customer for a very long time.
I called to check on my order and someone (live person) answered the phone. She was very helpful and was able to give my the exact location of my order and when it was being delivered. It was delivered at the correct location and the order was correct. The quality of the product was outstanding. Way to go!
Need a safety cover quick to comply with mortgage requirement. It was delivered in a few days. Great quality, instructions and the install went well. The cover looks great and there were no issues.
I followed the instructions for measuring the spa cover and ordered on the website. I received two calls asking me to confirm the measurements and color. The cover arrived on schedule and I could not be happier with it.
this is the first one we ordered from this site. It went on well and seems to be very strong and secure.
We ordered a winter pool cover. It arrived in less than a week. It was less expensive than ones we've ordered from other companies in the past but feels heavier and of a higher quality. My only issue was that the online tracking did not work so I could see if it had shipped and when it would arrive. I would not hesitate to order from this company again.
I had just purchased 2 mesh tarps'(unfortunately made in China). The service from your co. Was very good, but I am very disappointed at the quality of these 2 tarps I purchased. They came with a limited 8 year warranty, but to be honest one good heavy snow and these tarps won't even get through 1 year. The description of the product did not meet my expectations. I am quite disappointed. Sorry, just telling it like it is!
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