Ann Summers Ltd Reviews 

84,471
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,994 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, helpful, and professional during bra fittings. People note that employees make them feel completely at ease, turning what could be an awkward experience into a comfortable and fun one. Consumers are also very pleased with the products, noting the excellent quality and comfortable fit of the underwear. Reviewers appreciate the knowledgeable recommendations provided by the team, helping them find the right sizes and styles. Shoppers consistently express a desire to return for future purchases due to the outstanding service and wonderful atmosphere.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting how welcoming, helpful, and knowledgeable... See more

Product

Reviewers highlight positive aspects of product, particularly praising the excellent quality, comfortable... See more

Service

Users describe positive interactions with service, highlighting staff who are exceptionally encouraging,... See more

User experience

Consumers find user experience to be positive, highlighting how helpful and encouraging staff members are... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to the Leicester store today with my teenage daughter for a walk in bra fitting as other bras she had tried never seemed to feel comfortable. We was met with the lovely Aliesha. She was very welc... See more

Rated 5 out of 5 stars

I went into Ann Summers on quite a busy Sunday on Manchester Market Street- my bra size has completely changed since the last time I bought a bra, and Alison (the absolute angel) helped me find my f... See more

Rated 5 out of 5 stars

Had my first ever bra fitting done by the amazing Becca! in the Swansea store She was so professional and so so lovely! I had never had a bra fitting before because I’ve been so self conscious and... See more

Rated 5 out of 5 stars

Visited the Ann Summers in Telford Shopping Centre. Emily approached offering to find my size. It turned out my usual size in not stocked there as it's unusual. Emily offered for me to try a different... See more


Company details

  1. Sex Toy Store
  2. Erotic Clothing Store
  3. Lingerie Store
  4. Swimwear Store
  5. Underwear Store

Written by the company

Welcome to Ann Summers, the home of sexual pleasure, empowerment and unapologetic confidence. For over four decades, we’ve redefined what it means to feel sexy, powerful and fully in control of your pleasure. From seductive lingerie to the very latest in toy innovation, everything we create is designed to make you feel extraordinary, inside and out. Our lingerie is more than beautiful, it’s thoughtfully crafted to flatter, empower and excite. Whether you’re looking for elevated everyday styles with a sensual twist or provocative statement pieces to embrace your bolder side, each collection celebrates every curve, every shape and every desire. When it comes to pleasure, we’ve proudly led the revolution. As the authority in sexual wellbeing, we bring you world-class vibrators, innovative toys and pleasure enhancing accessories that turn solo or partnered play into unforgettable, confidence building experiences. From indulgent lubes and silky oils to sensual fragrances that heighten desire, every detail is designed with your pleasure in mind, helping you feel powerful, desired and in control. Because when it comes to pleasure, nobody does it quite like Ann Summers, where desire meets design, and confidence is always the sexiest thing you can wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

84K reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(84,471)

3,026 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ann summers

Mica fitted me and my friend today, she was extremely professional and upbeat and we had lots of laughs, would 10/10 recommend Trafford Ann summers , will be back again! ☺️

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Holly & Team at Bluewater

Team at Bluewater went above and beyond. Holly was a huge help in getting me the correct sizes and getting items that look and fit the best!

September 13, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect size

Heather has helped me find the perfect bra fit. She immediately knew what size I should go for and true enough, it was the right fit! She was helpful also in providing different sizes for me to check out and checked if i was comfortable enough on it.

September 13, 2026
Unprompted review
Rated 5 out of 5 stars

It was a so helpful to be assisted by…

It was a so helpful to be assisted by Carly at the Soho branch. I was looking for a gift and there were no sizes in stock nor the item I came to search instead I was advised and throughout looked after to order via instore online purchase. It goes to say a helping hand didn't make me leave empty handed.

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Ruby from Cabot was lush!

Ruby from Cabot supported me today and she was so helpful when helping me confirm what size bra I should be wearing and choosing the right fit. She was very lovely and made me feel comfortable and I took home serval items. Thank you!

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous staff .

Always welcomed with a fabulous service and lovely smiles from all the staff in Eldon Square , Newcastle. Molly , Freya, Jess and all the girls, thank you for making me feel so welcome and at home in your shop , and for being so helpful and lovely !

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

Kiera is the reason I’d come back and shop again!!

Kiera was AMAZING !!!!!
She’s so easy to vibe with and talk to. I wish I could be best friends with her already. She helped us out with recommendations, options and she’s best at what she does. She made us feel so comfortable, couldn’t have asked for anyone better. Kiera is the reason I would come back and shop again!!!!She’s a certified diva.

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Good experience, would recommend visiting!

Visited Ann Summers in Braehead and Melody was very helpful with my bra fitting! She also helped me find suitable bras like bras that were non-padded in which I liked the best. Overall, I had a great experience and I was satisfied with the service, thank you!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Mansfield Annie made me feel SO comfortable

I visited the Mansfield branch today & Annie was extremely helpful! I haven’t worn a bra in years… & didn’t even know where to start! She measured me & thoroughly made sure I knew what size I am, and made me aware this could vary depending on the bra. She was very friendly and approachable & this helped greatly seeing me in a vulnerable position - she truly is an asset to the company & I can’t thank her enough for all her help :-)

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Chloe from the Nottingham branch is the best :)

Chloe was such a helpful member of staff. She was super honest and open and kind through the whole experience. Despite Ann Summers not offering my size, she gave me additional information in where I could look instead. She made me feel very comfortable!

September 14, 2026
Unprompted review

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