Antonline.com Reviews 

Ordered a laptop through Walmart.com and Antonline.com they used FedEx which delivered to the wrong house. Sent delivery photo of a porch that does not belong to me. Called to speak with customer service got ahold of a rude guy. Was told he didn't see the email I was talking about even though I was reading from it sent 3 minutes before I called he then proceeded to hang up on me. Will get a refund through walmart ridiculous company should've known based out of Atlanta. All I wanted was a replacement I need it for school in three days. HORRIBLE COMPANY HORRIBLE CUSTOMER SERVICE UNPROFESSIONAL.

Had an issue with a return. They were very helpful. Quick response.

Ordered a MS Arc mouse from them on Amazon and returned it because the shipping took too long. I didn't even open the package. They charged a 100% restocking fee. I opened an A-Z claim, talked to a representative about how they made no attempt to contact me and the 100% restocking fee on top of that clearly violates their policies. The second agent sent a refund immediately and said they will continue the investigation. According to gemini, the refund will be pulled directly from their account and the a-z claim will ding them. I encourage pple to file a-z claims against this company on Amazon when they get scammed by them and see these reviews too late, like me.

BE WARNED THESE PEOPLE ARE CRIMINAL SWINDLERS! I spent over $1100 to purchase a new laptop online. When it came, it was inoperable and clearly used. The BIOS had to be updated, the speakers, microphone, touchscreen, and camera were never loaded on the machine and thereby not usable and screen flickered so badly that you could not type. I instantly emailed them to return the laptop and four days went by so I followed up and received an email to "return it through the best buy portal" which made zero sense so I replied and asked for clarification and was ignored again for over a week. When I finally went ape shit crazy in an email they responded that "the ten day return window had closed and the sale was final". Meanwhile the entirety of the ten days was due to the horrific customer service and gamesmanship played by the sales team. I then returned the laptop which they received (Fedex confirmation) and the company has went ghost silent - so they have my $1100 AND the laptop. I just filed a suit against them and have filed complaints with every regulatory board I can think of. This has been ongoing for four months. These people are criminals and con artists and if you are not careful they will swindle you too! Please head these warnings and choose another company to purchase from as you will be left holding the bag and out thousands of dollars and months of frustrated time with no resolve in sight like I am. They should be shut down for their predatory and deceptive business practices.

I got scammed out of money because they never packed the product I ordered and won’t refund or send the item even though I sent them the packing slip without the product I ordered on it. They said fed ex said it was delivered so it was my problem not theirs.

A1 stars actually being way too nice

Lost order
Been 2 1/2 months
Still have not gotten my item or receive refund
It took an Amazon staff to get involved
They do not return phone calls, emails or anything else
And the guy named Sam that answers the phone is a prick

These guys are the worst! They lie, dont reply to messages or emails, wont refund my money for an item that was rerouted back to them, it never even left their city. SCAMMERS!

Antonline is a big scam and worst company. No body answer about lost package. Don’t trust this cheater company. Customer care team is very worst and misbehaving I am requesting to all customers and companies don’t work with Antonline. Boycott Antonline. I am requesting to Best Buy boycott to Antonline otherwise you will loose your customer and business. So many people suffering same problem with Antonline.

Ordered digital product bundle (Office 365) with expectations that license would be delivered "within the hour" as indicated on their site. 10 days later order is still sitting in "shipping" status and they have not responded to support requests. Think I will open a chargeback with my card provider.

The laptop was shipped via fed ex ground economy. The package arrived at the FedEx HUB and was marked as delivered to the HUB and package received at the HUB. The package never made it onto the delivery truck to be delivered to the physical shipping address. Antonline is refusing to file a shipping claim so this can be looked into. FedEx is insisting ONLY the shipper can file a claim and Antonline is refusing since it shows "delivered". I need Fedex to investigate it's end origin and who they "delivered this package too" as it didn't leave the Fedex HUB. No luck after several requests for Antonline to process a claim.

Been almost a month since i ordered my package and my package keeps getting “requested to hold”. Never using Antonline again!

I ordered a Lenovo laptop expecting to get two days after, like it said for the delivery date. However, the day came and i checked my email and they canceled my order without any reason. All they sent was "high risk of fraud or violated terms and condition." I was confused because all I did was purchase a laptop. I contacted customer service TWICE yet I haven't received a response AT ALL. bad place to spend your money, avoid at all costs.

Shipping time not as advised when ordered 2-7 business days). The fact I’m getting this survey before I still haven’t received the product I paid for… I’m patiently waiting and wish I had the option to pick from FedEx directly.

Ordered a switch 2 bundle. Someone impersonating me showed up to the local FedEx ground facility and stole my package. Since multiple people are reporting the same occurance with the same product it is clear there is some kind of scam whether it is them directly or someone else accessing the shipping information from them. There customer service has been no help.

My package never arrived. When you “investigated” the situation you did not note that FedEx posted that the delivery was made in Johnston, at the Fed Ex facility. This facility is not set up for package pickup. The package never arrived to my home in Woonsocket, RI. Although the package never left FedEx, Antonline made no attempt to fully investigate or help me.

FedEx Ground never delivered the package, which was the only shipping option provided. Since this was the shippers choice of service I expected them to take responsibility but instead had to submit a claim with my bank.

Please do not buy from this company. It is a scam. I mistakenly purchased a switch2 bundle when it was available and it was the biggest mistake I ever made. It almost immediately said it was on the way, sent me a tracking number, and I watched how it kept "arriving at the fedex facility" every day for 3 days. Hmmm? Then it said a hold was placed on the package. I tried to call fedex but they said I had the call the shipper. Huh? You have my package right? They wouldn't help me. Then all of a sudden it showed a future delivery in 10 days. I inquired though antonline email to find out what's going on.....crickets. Then I get a message out of the blue that my package was delivered and accepted by me. Wtf? I checked cameras and absolutely no one delivered anything. I emailed them back and finally got a response that my package was correctly delivered. How? I don't have it and there is no proof it was delivered. They tell me to check with neighbors. I did. Nothing. Emailed them back. They repeated the same thing. I told them I want proof it was "delivered". Nothing. Now trying to dispute through PayPal and amex. Wish me luck on this scam.

Ordered a Switch 2 bundle and noticed in my app that it had been randomly "held" at the FedEx distribution hub, not by myself. FedEx would not provided me with any information, stating i needed to talk to the shipper.

When i reached out to AntOnline's support requestign that they look into it with FedEx, and got a generic response on shipping times from their shipping manager that showed fairly blatantly that they did not read the actual ticket.

I eventually got in touch with someone at FedEX who was willing to reach out to the depot it was being held at so i could arrange pick up myself.

I generally try to see the best in all things, but given that this same exact MO is reported by other users for the same product from AntOnline within the same timeframe (both here and on other sites) I would be very careful with any orders placed through them, as it seems like someone with access to their shipping information may be trying to snipe the packages. Certainly not worth the hassle of buying through them again.

Following a delivery exception for a delayed delivery, the FedEx shipment was redirected (stolen) prior to reaching my house. FedEx shows it as delivered but only shows FedEx World Delivery Services as the location. They also show a signature from someone I don't know. I filed a dispute with FedEx and they sent an e-mail saying they failed to locate/retrieve the package and to go the shipper (AntOnline) for resolution. AntOnline customer service is e-mail only and their e-mail responses say that FedEx reports that my package was delivered. So, they refuse to do anything about the money I paid for a package I never received. They also have not acknowledged the e-mail from FedEx which I forwarded to them where FedEx admits they are unable to locate/retrieve the package. Because AntOnline has not take responsibility for refunding what I paid for a package I did not receive, I am now working with my credit card company to reverse the charge and with the police to help them investigate the theft.