Applian Technologies Reviews 

I was a client for many years. Rarely a problem, and Customer Service always dealt with problems quickly. However, a decreasing need to record radio programmes meant that I decided not to renew my subscription/licence when the last one expired - I assumed I'd be able to carry on using the program until it became too outdated to work and, indeed, the company wrote to me to confirm that they don't switch it off remotely. Indeed, I should quote them on this: "... your current installation will continue to work after your subscription expires. We do not remotely disable or invalidate software that has already been installed and activated".

However, that turned out to be a lie, sadly. My software WAS turned off - i.e. it reverted to "demo mode" within days of my licence expiring - and I've now gone out and found alternatives which I'm pleased to say are working.

I wrote to Applian to complain about this situation but, 48 hours later, I've not heard a single word back. Not even an acknowledgement of my complaint and a promise to reply within a few days. Clearly, non-subscribers, even ex-subscribers, are not worthy of their time. I would have thought they'd have had hopes of getting me back as a customer one day. Apparently I was wrong - and that ship has now sailed. I don't like being lied to, and being left with the feeling, "We've got your money, so get lost!"

Update to my previous review.
I was told that my refund would be made some weeks ago now, as my ‘ticket’ had been transferred to the refunds dept.
I have received no notification since.
Can anyone confirm that a Bill Dettering is still the CEO of Applian?
I should like to contact him about this scam, and the false advertising about a ‘Guaranteed’ 30-day refund.
I do not intend to let this slip.

I got some decent use out of the software, so it's worth more than one star.
Replay Music is just perfect.
Media Capture doesn't work as well as it used to. Websites like YouTube seem to have found ways to block it.
I feel a bit cheated because when you BUY the Applian software, they don't make it clear that it is only a subscription, your software will stop working in two years and you'll have to "buy" it all over again.
So here I am 2 years later feeling disgruntled.

SCAM company. Plain and simple. They sell software which doesnt work properly and they dont fix it. They dont reply to support tickets either. The software hasnt worked properly for months and months and been reported by many users and they simply dont fix it. They sell scam add-ons like premium support which is BS because they dont even have any proper support in the first place even if you pay more for premium support its useless because they dont reply most of the time and they dont fix any issues with their software either. It used to be decent before it got sold to Applian Technologies who just scammed everyone by changing it to a subscription based model instead of lifetime which people paid for then got forced into a subscription and the developer before it was sold actually tried to fix things and improve it even he was often rude to customers but at least he tried to fix things with it but Applian do nothing but scam everyone.

Have the same experience. Bought a product 2023 with extended download. It did stop working and I tried to reinstall it with the software I downloaded at purchase. Said it was to old software and pointed me to another web page with legacy software to get it to work. That page was empty. Customer Support says that due to security reason caused by Windows updates they can not support older versions. I don't need them to update. I want them not to block my purchased product or give me a version that works. I still have time left on my extended download service. Shit company.

I have owned their product since 2012 and it was a lifetime licence. Today I get an email telling me it has expired. Nothing was in their product description that it was a subscription model. It is illegal under Australian consumer law. I will be contacting them on this matter. In the meantime I'm done with these scammers. Uninstalled.

Review is in regards to Replay Music. They cancelled my lifetime license and converted to a subscription without warning. The new software doesn't work and seller said they were working on repairing it. Communication was slow but did occur initially. They never fixed the software and it doesn't work on any computer tried. When I requested a refund, they quit communicating all together. Don't know if the company is a scam but it appears they seem to be attempting to outlast my patience. Do not do business with Applian.

As of December 18, 2025, the applian website is down, and cannot verify your license. That means that the product you PURCHASED/SUBSCRIBED to will only work in demo mode. These folks first forced us to change our LIFETIME purchase to a subscription. Did that after complaining. Then they have the audacity of letting their server have us run in demo mode? Wake up!

applian company is terrible with selling products under false pretenses. I had to buy this product package several times and when i come back to use it after few months the product does not work and i am told by the support email to buy a new package all over again. This is a scam.

It's been two weeks since my purchase of Repaly Media Capture to Screen Record Videos. I purchased this product to replace my older versions that won't work with Windows Pro 11. Order Number was Q1759012302825.
There has been no reply from you. I purchased the program to Screen Capture videos I was watching, and it does not work. I had lifetime copies of other versions of your software in the past, but when Windows forced me to upgrade to Windows 11 Pro, they wouldn't work anymore.
I simply want to screen capture a video I am watching and save it, like I used to do in the past with the older version. I'm posting this review on TrustPilot to warn other buyers that this piece of software does not work or allow me to screen capture anything.
I had lifetime copies of other versions of your software in the past, but when Windows forced me to upgrade to Windows 11 Pro, they wouldn't work anymore any more and you don't honor lifetime subscriptions for any of your lifetime programs.
This used to be a great program, but now it is useless. It doesn't compare to the older, simpler Applian Replay Video Capture program, in which I just had to mark the video windows I wanted to record and start recording.
Applian Software is a total scam outfit; their programs don't work, and they offer no service or reply to any emails. No person who wants screen recording software/program should ever consider buying anything from this company.
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Applian sent me the following message
I understand how frustrating this has been, and I’m sorry for the trouble.
We’re still waiting for the extraction engine update, which is affecting some capture functions. If you’re trying to record what’s playing on your screen, I recommend using Replay Video Capture, as it’s the best tool for screen recording.
Could you tell me how you’ve been trying to do the screen capture so far? Please include the specific steps you followed and which website you were recording from. That will help me see exactly what’s happening and guide you better.
I couldn't answer these questions because I removed the software as it wouldn't work. I explained that I removed the software from my Windows 11 system and that I wanted a refund. I never heard anything else, from them, until today 10/22/2025 when they sent me an email saying my case #249712 was closed.
So much for their service. They are total scammers.

Sold something they claimed never expires, expired. They say they can’t find a registry code, but when you give it to them, they don’t respond back.

Sickening

The worst service of any software company I’ve dealt with. Just awful. Don’t respond. Don’t read the request for help and therefore give worthless advice. I have had a problem at each renewal where it puts me in trial mode even though I’ve paid and they have sent the subscription code. They even stuck me with 2 subscriptions and would not refund. Now they can’t fix the problem and won’t refund. I could go on, but it’s not worth my time.

Not happy with the 12 month license! This software will get old over time and people will update as they see fit. Being forced into a subscription is not the way to go.
And I will add that I have been a customer since the Jaksta days! Will not buy this form of software license and thank god I saved the older versions of not only Jaksta, but also Applian (1921 or so) and they still work fine without the online monitoring.

Same story as many other reviewers here.

I've had a lifetime licence for a specific version of a product, suddenly the licence key stopped working and I was told, politely, that I need to buy a new yearly licence.

The software was good, even though it was old, but that behavior is totally unacceptable.

I bought Replay Music in 2017, then purchased upgrade in 2024. I am using it very ocasionally so I was suprised when I last time openned the software that it started in trial mode. According Applian my license expired, despite there was no single word that license is time limited in the purchase order. Applian is also not announcing the change to subscription model in their web sites.

I too have a valid licence (which I renewed yearly), but as of the last two months, the product Replay Media Catcher 2025 can no longer access the licencing server. My licence is still active, and I've been communicating with their tech support - but, there is no sign of them addressing an issue which is clearly at their end (as I tried an install on another PC, and instantly got the unable to contact licencing server error), so in my mind the problem is with their server. I'm now stuck with software that doesn't work and is locked in trial mode. With zero signs of help from Applian!

I bought the package deal several years ago and the lifetime license expired without notice. I bought another renewed license on may 27, 2024 and today, they said my license has expired. Not even a 12 month license. I thnk they have a different definition of "lifetime". It's based on the lifetime of your computer and not you as a user. I really think their upgrades are morenabout cycling through customers rather an improving their software. STAY AWAY FROM THESE PEOPLE.

New people took over this company about four years ago. First, they didn't understand that existing licences were lifetime. Now in 2025 their Media Catcher upgrade just does not work right. The downloads I've tried are all faulty.

Avoid at all costs. Purchased a license years ago only to find that when I logged back in a year ago, I needed to upgrade. It had been awhile, so I stupidly did so. Last week, I go to use the software and they require me to upgrade again. I emailed them letting them know I didn't need any new features, I just wanted the basic functionality I had already paid for TWICE. They pointed me to their upgrade "deals" for those who , you know , already own the product and then proceeded to not respond further. The software that I have twice purchased remains unusable. Just no