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Appliances Online reviews

Excellent
9.7 out of 10

7,213 Trustpilot review(s)
Most recent review
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  • Reviews (7,213)
www.appliancesonline.co.uk

Review by confirmed purchaser

excellent shop:)

the best online shop:)

www.appliancesonline.co.uk

Review by confirmed purchaser

Excellent service, competitive prices

The best service from purchase to delivery. Texts to advise of delivery, delivery time given on the morning of delivery day. Ordered and delivered within days.
Delivery staff were friendly, helpful and pleasant.
Other companies could take a few tips, this is second appliance from Appliances Online, both times service was excellent and delivery times to suit me with communication brilliant. Having had washing machines etc from other companies over the years, some delivery men I felt uncomfortable having in the house, the two that delivered my appliance were lovely.
Would recommend company on price, choice and service every time.

www.appliancesonline.co.uk

Review by confirmed purchaser

Friendly and helpful service that fulfilled all my expectations

I spoke to two people at the call centre and found them surprisingly pleasant. They were well informed and very helpful as well as friendly and pleasant. When I had a problem they were able to offer a solution without any difficulty. The appliance I ordered arrived promptly and was all I expected and at a very reasonable price too. Overall I thought the company offered a very efficient and friendly service and it was a pleasure to deal with them.

www.appliancesonline.co.uk

Review by confirmed purchaser

Good product, good price and excellent communication.

The pricing was very competitive, and the range of items very extensive. Communication was first class, with regular updates via e-mail and also a phone call. The item arrived exactly when it said it would. Originally a four hour delivery window was given, but this went down to a one hour one the day before. The product was as described, and of good quality. I would certainly look into buying from the company again and would recommend anyone to do the same.

www.appliancesonline.co.uk

Review by confirmed purchaser

Excellent company!

Unbeatable prices, good website and delivered within the two hour slot on the day I chose. Have used this company twice before and have recommended them to friends, will definitely use them again.

www.appliancesonline.co.uk

Review by confirmed purchaser

Friendly, reliable and value for money.

Appliance on line are the only way to shop for white goods. They are friendly on the phone, very helpful and you get what it says on the tin. I ordered a new washing machine and it arrived within two days and for an extra twenty pounds they fitted it very professionally. Much better than I would have been able to do myself.

www.appliancesonline.co.uk

Review by confirmed purchaser

5star service

appliance ordered would'nt fit through door. no problem with appliances online. their
delivery man sorted everything out. new appliance ordered and delivered next day. can't fault their customer service, would definately use them again and recommend them to anyone.

www.appliancesonline.co.uk

Review by confirmed purchaser

EXCELLENT PERSONAL SERVCE

After receiving my new appliance, although there had been a bit of a mix up with delivery company I was more than pleased with my Beko Condenser Dryer, and was well worth the wait.

www.appliancesonline.co.uk

Review by confirmed purchaser

don't bother looking anywhere else,this one ticks all the boxes

If you need anything electrical,you couldn't do any better than applinces online,for price,delivery,customer service,description and reviews and even FAQ and answers,and it was so easy.

www.appliancesonline.co.uk

Review by confirmed purchaser

Just FANTASTIC!

Easy website, fantastic customer service & fabulous delivery service! Can only recommend!!!

www.appliancesonline.co.uk

Review by confirmed purchaser

fantastic company

Order a fridge freezer at 7pm and it arrived at 8.30am the next day. Amazing customer service

www.appliancesonline.co.uk

Review by confirmed purchaser

Great company to deal with.

We ordered a dishwasher from Appliances Online (but have also used them in the past). The ordering process was easy and quick and the communication was excellent - both email, telephone and text messages kept me updated with my order and when it would be delivered - and they also give you a delivery time (within 4 hours). The only slight issue I had was a small dent in the top of the dishwasher which was caused during transportation which we didn't bother reporting because it was going to be built in and therefore wouldn't be seen and also we didn't want the hassle of having to be without a dishwasher while this one was taken away and we awaited delivery of another, so one piece of advice is to inspect the item carefully, unpacking it completely before the driver's leave.

Reply from www.appliancesonline.co.uk

Dear Wendy Morris

Thank you for your review.

I'm very pleased to learn that you've received such brilliant service once again and this is testament to the hard work and effort that we put in to everything we do. I've passed this on to everyone involved with your order, from the Marketing people who caught your attention, right through to the delivery men that made sure that your life was made easy because you chose us.

Although you've been full of praise for the service you've received, I would like to say how very sorry I am for any disappointment that was caused when you finally got round to opening your appliance.

We get the appliances fully packaged from the manufacturer and check the packaging before accepting them. If there is no visible damage we will then allow them to be sent to our customers. The process in your case wasn't fool proof and for that I apologise. Nevertheless I'm happy to see that a resolve was reached that you were happy with.

If you have any other comments about how we could improve our service, please feel free to email us on reviews@appliancesonline.co.uk.

Many thanks

Tom C
AO :)
www.appliancesonline.co.uk

Review by confirmed purchaser

Quick but the fitting let them down, however they reembersed the fitting cost with no fuss

Great product, delivered on time and fitted. The fitting went a bit wrong but after a moan they sorted it out. Happened to be last thing on a friday and I think the guys wanted to get off.

Reply from www.appliancesonline.co.uk

Good Evening Robert

Thanks for your review.

I’m happy to hear that you were pleased with your new washing machine and with our delivery.

I’m sorry to hear that there were issues with the connection. I’ve located your order and I’m happy to confirm the refund has now been processed.

I’m sorry for any inconvenience this caused you.

Kind Regards

Lesley AO
www.appliancesonline.co.uk

Review by confirmed purchaser

brilliant would def use again

i had great service from start to finish and on the day of delivery had an email, text and phone call to make sure i knew when my time slot would be. the people delivering my appliance could not have been more helpful and polite. over all a great customer service just the way it should be. thanks for a great deal and experience.

www.appliancesonline.co.uk

Review by confirmed purchaser

I felt like I mattered to them

If you really twisted my arm, I'd have to say that the appliance specs were sometimes a bit contradictory, but that's me being really picky. From the moment I placed the order, the people from Appliances Online and their chosen courier company really made me feel looked after. They contacted me to thank me for my order and make sure I was happy with everything. They then kept me up to date regarding the delivery date/time and they met the timeslot they'd promised. It was a pleasure to do business with them.

www.appliancesonline.co.uk

Review by confirmed purchaser

The kind of service not experienced in a very long time

This company seems to have the customer's good will at its heart. Immediately after placing my order online I received a phone call to confirm that all details were correct; soon after I received an estimated date and time of delivery; on the day itself I received a text and a phone call with a more detailed time slot. The delivery person was very cheerful and friendly, gave the impression he was happy with his work. Well done all, it's nice to feel the customer counts.

www.appliancesonline.co.uk

Review by confirmed purchaser

A very painless experience and great range of products

A very painless experience and great range of products. The delivery process was simple and handled well. I liked the videos against each of the products I was looking at this helped a great deal

www.appliancesonline.co.uk

Review by confirmed purchaser

Brilliant fantastic simply the best

This company is simply the best everything from start to delivery was smoothly done thank you very much

www.appliancesonline.co.uk

Review by confirmed purchaser

Excellent service

Good price. Delivered on time by two friendly, polite guys. No complaints.

www.appliancesonline.co.uk

Review by confirmed purchaser

Good custmore service.

I bought through their web site twice and both times I had no problem. quite reliable company and very fast delivery. Also competitive prices for what I have seen

www.appliancesonline.co.uk

Review by confirmed purchaser

Perfect

Perfect prices, perfect service, perfect communication, perfect delivery, perfect add on options and perfect appliances. No other retailer comes close to the service provided by Appliances Online.

www.appliancesonline.co.uk

Review by confirmed purchaser

Competitive prices and great customer service

For the washing machine I bought I couldnt find it cheaper online. Appliances online text'd, emailed and phoned to confirm arrangements and remind me of the date and time of delivery and on the day they gave me a 4 hour time slot. The fitters/delivery men were polite and efficient at fitting the new machine and testing it before they left. Very efficient

www.appliancesonline.co.uk

Review by confirmed purchaser

GREAT , GREAT , GREAT

Mum and dad bought me a new cooker from Appliances online as mine had died a death :)
Absolutely love new cooker , smart looks etc.
Great service from Appliances online

www.appliancesonline.co.uk

Review by confirmed purchaser

Fast, efficient, value for money company.

I have purchased both a washing machine and gas hob in the last 3 weeks and must say that the way the orders are handled is excellent. Regular updates by text on your delivery, a ring from the driver not long before he arrived to let you know he's on his way. No hanging about wondering when you can expect your delivery. I will definitely look here first for any future purchases - no hassle, free delivery within a week. Perfect!

www.appliancesonline.co.uk

Review by confirmed purchaser

ITS AN AMASING WASHING MACHINE

I'VETRIED MOST BRANDS OVER THE YEAR AND ACCROSS SEVERAL CONTINENTS. THIS LG MACHINE IS QUITE, EFFICIENT, AND VERY SO NO PROBLEMS

Reply from www.appliancesonline.co.uk

Dear Richard Brook

Thank you for your comments.

I'm very pleased to learn that you're happy with the appliance you've purchased, although this particular model does come very well recommended so it is of no surprise that you're happy with it.

Hopefully you've been just as pleased with the service you've received from us, however if you do have any additional comments or suggestions, please feel free to email us on reviews@appliancesonline.co.uk.

Thanks again

Tom C
AO :)
www.appliancesonline.co.uk

Review by confirmed purchaser

excellent service

Delivered on time. I was asked for my feedback. Recommended very highly. Oh and the machine is good too!

Reply from www.appliancesonline.co.uk

Hi Paul

Thanks for your review.

I'm pleased to hear that you were happy with the service we provided. We're always here for you, so if you require any further assistance please don't hesitate to contact us. I'm glad that you are happy with your appliance too!

Many Thanks

Michael - AO
www.appliancesonline.co.uk

Review by confirmed purchaser

looking good

The cooker hood looks good, but I haven't yet had it installed so I don't know how it works.

www.appliancesonline.co.uk

Review by confirmed purchaser

Excellent service !

The service for my new washing machine was excellent right from the start. Easy to select most appropriate appliance from the web site, quick delivery, trouble-free connection. New washing machine at the right price !

www.appliancesonline.co.uk

Review by confirmed purchaser

Never been disappointed yet!

I only ever buy my kitchen appliances from this site and would highly recommend to anyone.

www.appliancesonline.co.uk

Review by confirmed purchaser

Highly Recommended

Appliances online were very competative on price and their service is excellent. Products delivered exactly when they said they would. I would recommend them to anyone.

www.appliancesonline.co.uk

Review by confirmed purchaser

Would definately recommend!

I was looking for a new washing machine and tried looking at all the familiar shops and web sites and found Appliances Online. The best thing I liked were the short broadcasts about each machine I looked at, this made it quick and easy to choose one from the many advertised and at a reasonable price. The machine was delivered and fitted within 2 days, I'm really happy with the service and with my new washing machine which is so easy to use, even for my 2 student boys!

www.appliancesonline.co.uk

Review by confirmed purchaser

COULDN'T BE BETTER! UNBELIEVABLE. BRILLIANT.

I ordered this Hotpoint hob at 4.30pm. Within 10 minutes I had received a telephone call confirming the order and delivery date - NEXT DAY.
Next morning I received a text, with a delivery window of 4 hours. 10 minutes later I received a telephone call to say the delivery guys would be here in the next few minutes! UNBELIEVABLE.
I am amazes by the efficiency and communication of this company. Previously I have purchased goods from the now defunct Comet and Curry's, but they keep you waiting in all day waiting for the delivery and invariably you get let down.
I cant praise Appliances Online enough. It was a pleasure shopping with them. HIGHLY RECOMMENDED.

Reply from www.appliancesonline.co.uk

Dear Derek Collier

Thank you so much for your kind words.

Nothing makes us happier than our customer's happiness! A friendly service is at the heart of what we provide, so it's wonderful you have received this. We pride ourselves on providing a fantastic service for our customers, and receiving feedback like yours shows we are achieving our goal.

I've passed this on to everyone involved with your order, from the Marketing people who caught your attention, right through to the delivery men that made sure that your life was made easy because you chose us. This means that not only will the drivers be thanked for their good service, but the people behind the scenes in the warehouse and our call centre will receive the recognition their hard work deserves.

We'd love to be able to help you again in the future. Should you require anymore appliances, please feel free to email us on reviews@appliancesonline.co.uk for a quick response to any queries you may have.

Many thanks

Tom C
AO :)
www.appliancesonline.co.uk

Review by confirmed purchaser

Appliances on line are the best, and on time.

I recommend appliances on line. They are quick and efficient when I ordered my washing machine. it was delivered in 3 days as I requested. I ordered the same item from another dealer and was informed it would take 20 days, on the billing they said it would take 10 days I there for cancelled the washing machine on the spot. I then found appliances on line, they were very quick and efficient.

www.appliancesonline.co.uk

Review by confirmed purchaser

excellent service and very competitive price

Our hotpoint broke down after 41/2 years, 6 months after our extended warranty had expired. Hotpoint quoted £109 to identify and fix the problem so I decided to look for a new machine. Appliances online had the best price for another hotpoint so i had no hesitation in ordering from them.
Delivery was free and it arrived within 2 days with two helpful delivery men who carried it in to the house. Appliances online kept me up to date with the expected delivery times and the whole process was thoroughly professional.

www.appliancesonline.co.uk

Review by confirmed purchaser

Excellent choice, low price, excellent service

When looking for a new washer dryer, this was the only place that offered an amazing choice of models and prices. There were comprehensive descriptions and photographs of each appliance. Ordering could not have been easier and free delivery! I was kept informed of my delivery time slot and the 2 men that did the delivery were very friendly and efficient, all rubbish removed. I know where I will be going in future for appliances.

www.appliancesonline.co.uk

Review by confirmed purchaser

dont go anywhere else

so impressed, not only with the price, there notice and update on delivery was fantastic, and a great oven ,very very pleased, thanks again

www.appliancesonline.co.uk

Review by confirmed purchaser

Great Machine

it wasn't actually the model I wanted, but was desperate to find a replacement. This machine was half the price of the model I wanted and has all the functions I required and more. great machine, great price, great customer service too. speedy delivery and kept up to date - no complaints here.

www.appliancesonline.co.uk

Review by confirmed purchaser

Do what they say

Reliable and trustworthy.

www.appliancesonline.co.uk

Review by confirmed purchaser

Very easy and help full

Go and have a look you won't be disappointed

www.appliancesonline.co.uk

Review by confirmed purchaser

Kept me informed arrived on time very good service would recommend and was recommended to me.

Have used Appliances online before, ordered a new washing machine for my mother, they arrived when stated and helped her put it in place (she is over 80). Very courteous. Friend used them and I have used Appliances Online again for myself, their prices are good and the service is reliable. Like watching the video demo's on their website, gives you an idea of the product. Nowadays where can you go for good priced electrical equipment - I"ve found Appliances onLine. Will use them again and recommend them to others.