The best service from purchase to delivery. Texts to advise of delivery, delivery time given on the morning of delivery day. Ordered and delivered within days.
Delivery staff were friendly, helpful and pleasant.
Other companies could take a few tips, this is second appliance from Appliances Online, both times service was excellent and delivery times to suit me with communication brilliant. Having had washing machines etc from other companies over the years, some delivery men I felt uncomfortable having in the house, the two that delivered my appliance were lovely.
Would recommend company on price, choice and service every time.
I spoke to two people at the call centre and found them surprisingly pleasant. They were well informed and very helpful as well as friendly and pleasant. When I had a problem they were able to offer a solution without any difficulty. The appliance I ordered arrived promptly and was all I expected and at a very reasonable price too. Overall I thought the company offered a very efficient and friendly service and it was a pleasure to deal with them.
The pricing was very competitive, and the range of items very extensive. Communication was first class, with regular updates via e-mail and also a phone call. The item arrived exactly when it said it would. Originally a four hour delivery window was given, but this went down to a one hour one the day before. The product was as described, and of good quality. I would certainly look into buying from the company again and would recommend anyone to do the same.
Appliance on line are the only way to shop for white goods. They are friendly on the phone, very helpful and you get what it says on the tin. I ordered a new washing machine and it arrived within two days and for an extra twenty pounds they fitted it very professionally. Much better than I would have been able to do myself.
appliance ordered would'nt fit through door. no problem with appliances online. their
delivery man sorted everything out. new appliance ordered and delivered next day. can't fault their customer service, would definately use them again and recommend them to anyone.
If you need anything electrical,you couldn't do any better than applinces online,for price,delivery,customer service,description and reviews and even FAQ and answers,and it was so easy.
We ordered a dishwasher from Appliances Online (but have also used them in the past). The ordering process was easy and quick and the communication was excellent - both email, telephone and text messages kept me updated with my order and when it would be delivered - and they also give you a delivery time (within 4 hours). The only slight issue I had was a small dent in the top of the dishwasher which was caused during transportation which we didn't bother reporting because it was going to be built in and therefore wouldn't be seen and also we didn't want the hassle of having to be without a dishwasher while this one was taken away and we awaited delivery of another, so one piece of advice is to inspect the item carefully, unpacking it completely before the driver's leave.
Great product, delivered on time and fitted. The fitting went a bit wrong but after a moan they sorted it out. Happened to be last thing on a friday and I think the guys wanted to get off.
i had great service from start to finish and on the day of delivery had an email, text and phone call to make sure i knew when my time slot would be. the people delivering my appliance could not have been more helpful and polite. over all a great customer service just the way it should be. thanks for a great deal and experience.
If you really twisted my arm, I'd have to say that the appliance specs were sometimes a bit contradictory, but that's me being really picky. From the moment I placed the order, the people from Appliances Online and their chosen courier company really made me feel looked after. They contacted me to thank me for my order and make sure I was happy with everything. They then kept me up to date regarding the delivery date/time and they met the timeslot they'd promised. It was a pleasure to do business with them.
This company seems to have the customer's good will at its heart. Immediately after placing my order online I received a phone call to confirm that all details were correct; soon after I received an estimated date and time of delivery; on the day itself I received a text and a phone call with a more detailed time slot. The delivery person was very cheerful and friendly, gave the impression he was happy with his work. Well done all, it's nice to feel the customer counts.
A very painless experience and great range of products. The delivery process was simple and handled well. I liked the videos against each of the products I was looking at this helped a great deal
For the washing machine I bought I couldnt find it cheaper online. Appliances online text'd, emailed and phoned to confirm arrangements and remind me of the date and time of delivery and on the day they gave me a 4 hour time slot. The fitters/delivery men were polite and efficient at fitting the new machine and testing it before they left. Very efficient
I have purchased both a washing machine and gas hob in the last 3 weeks and must say that the way the orders are handled is excellent. Regular updates by text on your delivery, a ring from the driver not long before he arrived to let you know he's on his way. No hanging about wondering when you can expect your delivery. I will definitely look here first for any future purchases - no hassle, free delivery within a week. Perfect!
The service for my new washing machine was excellent right from the start. Easy to select most appropriate appliance from the web site, quick delivery, trouble-free connection. New washing machine at the right price !
I was looking for a new washing machine and tried looking at all the familiar shops and web sites and found Appliances Online. The best thing I liked were the short broadcasts about each machine I looked at, this made it quick and easy to choose one from the many advertised and at a reasonable price. The machine was delivered and fitted within 2 days, I'm really happy with the service and with my new washing machine which is so easy to use, even for my 2 student boys!
I ordered this Hotpoint hob at 4.30pm. Within 10 minutes I had received a telephone call confirming the order and delivery date - NEXT DAY.
Next morning I received a text, with a delivery window of 4 hours. 10 minutes later I received a telephone call to say the delivery guys would be here in the next few minutes! UNBELIEVABLE.
I am amazes by the efficiency and communication of this company. Previously I have purchased goods from the now defunct Comet and Curry's, but they keep you waiting in all day waiting for the delivery and invariably you get let down.
I cant praise Appliances Online enough. It was a pleasure shopping with them. HIGHLY RECOMMENDED.
I recommend appliances on line. They are quick and efficient when I ordered my washing machine. it was delivered in 3 days as I requested. I ordered the same item from another dealer and was informed it would take 20 days, on the billing they said it would take 10 days I there for cancelled the washing machine on the spot. I then found appliances on line, they were very quick and efficient.
Our hotpoint broke down after 41/2 years, 6 months after our extended warranty had expired. Hotpoint quoted £109 to identify and fix the problem so I decided to look for a new machine. Appliances online had the best price for another hotpoint so i had no hesitation in ordering from them.
Delivery was free and it arrived within 2 days with two helpful delivery men who carried it in to the house. Appliances online kept me up to date with the expected delivery times and the whole process was thoroughly professional.
When looking for a new washer dryer, this was the only place that offered an amazing choice of models and prices. There were comprehensive descriptions and photographs of each appliance. Ordering could not have been easier and free delivery! I was kept informed of my delivery time slot and the 2 men that did the delivery were very friendly and efficient, all rubbish removed. I know where I will be going in future for appliances.
it wasn't actually the model I wanted, but was desperate to find a replacement. This machine was half the price of the model I wanted and has all the functions I required and more. great machine, great price, great customer service too. speedy delivery and kept up to date - no complaints here.
Have used Appliances online before, ordered a new washing machine for my mother, they arrived when stated and helped her put it in place (she is over 80). Very courteous. Friend used them and I have used Appliances Online again for myself, their prices are good and the service is reliable. Like watching the video demo's on their website, gives you an idea of the product. Nowadays where can you go for good priced electrical equipment - I"ve found Appliances onLine. Will use them again and recommend them to others.
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