I went into the Argos store in Kendal where I asked for a refund on a faulty item. I didn't have the receipt but because it was faulty I don't need to have one under the sales of goods act. Well the Duty Manager was insistant that it was my son's fault and that it had been mishandled, she even gave a senario (she said it looked like it had been tangle in a chair) that was completely false so thus accused me of being a liar. My son had bought the product with his own money and I took him to the store so he could tell them that he had bought them and it was from this store. I was noticably upset that they refused to replace it and the duty manager proceeded to tell me that I would have to pay to prove it was a fault that had developed. With my son in tears I went into protective Mum mode and told them exactly what I thought of them. I shall never ever shop in that shop again. For the sake of £20 they have lost £100s of pounds worth of sales. I don't think I would have been so angry if the muppet behind the counter hadn't been like a nodding lap dog, kissing the duty manager's behind. I will be writing to head office about this as I know my rights and it's a disgrace that they did not give me a refund.
Bought a Fridja from Argos, it leaks everywhere. Contacted Argos and was told that the supplier (Fridja) would contact us within 14 days, we chased after 7 days to be told they had up to 14 days. Helpful - not at all! Here we are on day 16 and no response from either Argos or the supplier. Contacted them again today to be told by Argos; they've contacted the supplier, by email, because they can't contact them by phone because they don't have a phone number but we will get a reply within 48 hours. Confidence level on receiving the call from the supplier = 0. The transaction took place between Argos and us as the consumers, surely Argos should be handling this case and not passing it off on to the supplier to deal with. Come on Argos sort this out.
There I am sitting at home with my wife and we have an issue. The radiators are off the wall (&because its May) we assumed we wouldn't need them, but it transpires we do, so we set about buying a small electric heater to keep us warm during the summer months! My wife said that I should try Argos, so I gave them a go. They had the heater I needed, in a store not 10 mins away from our house, but before I could press the reserve button I had the opportunity to get my product delivered by Shutl (I'm now renaming this service!) It was 17.15 on a Saturday night & for £8.50 I could get my £28 product delivered to me with 1hr 55 mins, well I thought this is too good to be true. It transpires it was, I phoned Shitl after 2hrs 55 mins to find out that the store had closed by the time the courier got there, so they weren't delivering tonight. Listen to me Argos, I've ordered 3 things from Amazon this week and they all arrived and I ordered 2 things from John Lewis and they were delivered on time, 1 thing ordered from you and nothing! So I hate to see names like Argos being lost from our high st, but if you don't raise your game you'll be dead. Amazon need to sort out their taxes, you need to sort out your couriers!
i bought a rug and it was labled wrong as it was a runner so i asked for a different color no problems there. until .................................... we walked up the street and went in to our lettin agents stood talkin to the woman behind the counter and this fella stopeed my husband IN the letting agent and said ive bin told youve walked out with out paying for that rug could you come with me to sort it being infuriated i turned and told him he could wait his turn coz i had my own problem to sort out finishe with the woman who kept giving me funny looks and went to the store turns out they didnt give us the right recipt there lucky the guy didnt get a smack in the teeth! will never ever use argos again
Argos haven't replied to three emails despite not delivering my order. The order tracking still shows the original date when delivery should have happened despite the date having now passed. They aren't picking up on the customer services number. Really disappointed and stuck with what to do next.
I Bought a nook tablet, I thought all tablets had cameras, Argos do not mention cameras on lower priced tablets, only on the more expensive ones. There is no 30 day exchange on these products but its at the managers discretion. I wished to exchange and pay the differance but was point blank refusedand was told to look on Goodle befor buying.
I will no longer use Argos, I will buy from Amazon as they accept returns for any reason.
Find a new paid of gloves for the gym online with Argos, reserved them for collection within my local store, it couldn't be easier. Arrived in store, used the reservation number provided, paid for my product and within a minute the product was at the desk ready fro collection. The store was empty but fantastic service, couldn't fault it in any way.
i bought a vaccum cleaner on line expecting my delivery on 2nd april... they delivered to a wrong address and someone else collected the item after i din't mention any other person than me to sign and take the item in the online form order.
I called them and they arranged delivery two days later... never received the item again...spending hour by phone with incapable people i asked for a refund...
expecting my refund in 5/7 days i spent nearly 1 month calling them to get my money back and finally on 22/03 they refund me just the price of the item not the delivery charge of 3.95... i kept calling them and still waiting for the rest of my money back...
i'm horrified...has been a nightmare... i'm really upset and i will never buy anything online or in store again! is a shame!
Really happy with the furniture we bought for our new home. My only disappointment was on the dinning table when wrong size of dinning table was delivered but the staffs at customer service helped and was sorted after few weeks. Overall great product and the cheaper too.
I ordered a nest of tables from Argos about 5 weeks ago. When I ordered I chose the delivery date and although it was about 4 weeks in the future I was happy to wait as the tables looked nice and the price was reasonable.
The tables arrived on the specified day of delivery so I was happy but on opening the package they looked very different to the picture on the website!
I was quite shocked as the tables looked to be poor quality and definitely couldn't use them so I contacted customer services to see what I could do.
The lady was very helpful and told me that the full amount would be refunded to my card within 4 days and they would come and pick up the tables in about 3 weeks.
I was a bit puzzled as to why it would take so long for them to pick them up (and a bit annoyed to have to store them for so long) but customer services were very helpful.
I'll definitely use argos again but perhaps for a product like this I'll use a different company where i can inspect it before i buy.
Don't ever go to the argos store in wimbledon. I got my wallet stolen there probably by one of the workers as I left it on the counter. When I realized I lost it, I came back to the and ask if they had seen it or if they could check their CCTV.
They really didn't care about my stolen wallet. None of them wanted to help, they just kept on ignoring me. After 30 minutes I finally managed to talk to the Manager who didn't care about that either and kept on dealing with customers at the same time I was talking to him. He did not want to check the CCTV, as he said "the wallet is too small to be visible in the camera, only the cash at the counter is visible". Well, my wallet left at the counter is bigger than the cash so how can it not be seen?
I am sure one of their staff did steal the wallet. The police came over after I reported the crime, and took their CCTV. Guess what? The camera on the counter was not working! They made sure that nobody will find out they stole my wallet.
I've just spent most of the day researching; comparing & then buying my first Satellite Navigation System. The best place I found after trawling the internet was,you guessed it ARGOS! The buying guide on their website was very,very informative & I was able to compare all their Sat Nav Systems which really helped me decide what system I should buy. After doing price comparisons on the internet I decided to, YES you've guessed it BUY from ARGOS. I jumped back on the Argos website selected a Binatone F430 4.3 Inch UK and ROI Sat Nav (£49.99) & a Hama Sat Nav Universal Accessory Kit (£19.99 as a package deal). Clicked on Reserve & was given a reservation number. Drove into town, paid & collected my order in less than 5 minutes (service in shop excellent). I could have had it delivered, but I wanted it NOW! Really,really excellent throughout the whole transaction. AND! The Sat Nav & Accessory Kit (total price £69.98) are, in my opinion, the MOST AWESOME PIECES OF KIT I'VE EVER SEEN! God knows what the £200+ kits do. They must make you a cup of coffee & a bacon butty during the journey for that price???? Anyway - ARGOS 10 out of 10 - BINATONE SAT NAV 11 out of 10. Visiting my Daughter tomorrow (me & the sat nav) down in Hampshire. Hours of FUN-FUN-FUN!!! for a wrinkly old man. Picking up a roof rack purchased on eBay Monday near Wigan. More hours of FUN?
I should mention the collection was from the LOUGHBOROUGH branch of ARGOS. Staff: polite; efficient & friendly. My till receipt said 6 minute wait, I waited 1 minute and was on my way in 5.
this lady is one of the best,,she found what i needed ,in no time at all bravo sheryl.(cortonwood store)
i've been doing up my bedroom so ive ordered a few items from Argos and my experience has been very good. reserved a dvd tower at my local store, it was there ready for me when i arrived, only had to wait 5 minutes in a queue. 2nd item was a tv stand for home delivery, arrived the next day no issues. last item was a double divan bed, i ordered it from argos as they had a 50% off beds, ordered it mid-feb and it arrived 7th march, it came within the delivery slot and driver rang me an hour before they arrived. when the bed arrived i had 2 very helpful guys who brought the mattress and bed upstairs for me. all in all very pleased with my experiance with Argos home delivery and i was shocked to see so many bad reviews for them, i must be either very lucky or people that are satisfied with the service dont review.
Bought my 42" Hitachi from Argos 6mnths ago its now faulty have to take it back and they'll send it for repair how long for there not sure up to 16days do I get a TV to use in the meantime ha you must be joking my kids will drive me crazy do the care NOT A JOT CAUSE THEY HAVE MY MONEY AND I DON'T HAVE A LEG TO STAND ON. Take my advice when buying a big item stick to a proper company with a proper repair service and proper aftercare.
I ordered my new Halogen Oven using the 'Click and Collect' service. I had the confirmation text sent to my husband's mobile phone and he went to collect the goods; he was highly impressed with the efficiency, from showing the confirmation text to the assistant, making the payment and collecting the goods he said he was out of the door in less than two minutes. Well done to the staff at the Guildford, Ladymead branch!!
Just wanted to say it's nice to find a company that actually gives great customer service! I bought my son an Innotab in July 2012, the screen broke within a month of him having it. I took it back to our local Argos store and they exchanged it without a quibble. The Innotab then failed to switch on in Feb 2013. I took it back to my local store again with the receipt and said that the Innotab wouldn't switch on. They said that they don't have a repair facility so looked to see if they had that item in stock. Unfortunately they no longer stock this item as a new model has been brought out. This was more expensive and I wasn't prepared to pay the price difference so asked for my money back which again without quibbling, they refunded my money. Fantastic service Argos, thank you!!
Every time I see Argos's prices, I get tempted. Over the past 2 years I have purchased many 'home' products from Argos in store (Bradford) and on line. The delivery men were aggressive, rude and unhelpful, the staff are incapable of saying anything other than 'computer says no' - even when their own website disagrees with them! Most of the products have clearly been repackaged, and when opened are faulty. Trying to return the item has been a nightmare when using home delivery. Returning to the store was easy, once you have waited half an hour for the disinterested staff to call your number. I will never, ever, ever use Argos again, no matter how low their prices are. You really do get what you pay for here.
Hi there, its me again...
Just came back to change my rating to this store as the fridge i bought on the 21st of January, still has not been fixed or exchanged for a new one. I was told now the engineer is coming on the 11th of March. Its been nearly 2 months...
Hopefully he will fix it.
Some of the staff seem to be polite and helpful but the service is unacceptable.
Appalling company. No interest in customer retention or assistance. Party when Argos dies.....sooner the better really. News flash folks......it's cheap for a reason. Roll the dice, take yer chance - but don't expect any assistance if it goes Peter tong...they are not interested in customers at all....
10ft by 6ft PVC goalpost. Got this for son for Christmas. First goalpost had faulty connectors and wrong number of parts. Returned to shop who said that if wanted a replacement, would have to pay an extra £20 as it had gone up in price. Really annoyed, but as it was a present and son desperate for new goal went along with it. The Salisbury store didn't have it in stock, so had to go back again, when product eventually came in. Have just tried to assemble this goalpost. Such poor quality: cross ections would not go very far into the corner connectors, so kept fally apart. Only two of the connectors were able to hold the PVC poles together without them spinning round. Last straw was fitting the net on ------- the PVC corner connectors fractured. DO NOT BUY THIS PRODUCT. IT IS SUCH POOR QUALITY. Back to the shop we go. Wonder what the customer service will be like.
I ordered some furniture at the beging of December as we are just buying a new home. My delivery date was for the 16th, which was fine. I got a call the day before to say tht they couldn't deliver it, but will be with me on the 19th. I cut short my weekend away to Dublin to receive them then I get a call the day before while I was away to tell e that they wouldn't be delivering them. When I asked why they told me that 1part of the order was no there. I told them to deliver the rest and I will wait for the ast part. I did get the main part if the items ordered on the date arranged, but over 2 hours later than told.
The last part was then booked to come on the 19th January, but due to the weather I didn't, which I accept. Was told that it would be with me on the 23rd. Time if delivery was between 7am and midday I got a call at 12.50 to tell me that wouldn't be arriving and that someone would be in touch in 48hrs. I did get a call and was told I could have it in the 5th Feb, almost 2 weeks later. I demanded to speak to a manager, which wouldn't let me get a word in. When I finally could talk, I asked what the problem was. She told me that they didn't have the item in stock as they where having problems with the supplier.
What I can't understand why book in delivery dates if they don't have the item. People are arranging time of work to stay in waiting for them. Shoud arrange delivery when they have the stock. I do know that they have arrange delivery and then sold it and the people ended up going to the shop to pick it up.
I was given 2 options, 1was to cancel it and get my money back or wait for it, which I don't want as its part of a set. 2 was to wait for it to arrive. Sh did offer me a good will gesture if a gift, I wait to see if that happens.
If it doesn't arrive on the 5th I will cancel it and get something very much the same from tesco direct.
Do not get anything on home delivery, they are rubbish. Come on Argos get your act together, thought better if this big company.
Overall very impressed with there service! Will shop here again.
I was impressed that you could choose time and date of your choice, then the night before the delivery you receive an automated service confirming the delivery and a time within a 3 hour window. on the day the delivery the driver calls you one hour before they are due to arrive.
it makes a change that you not having to wait indoors all day for a delivery.
i would definately reccomend this service to friends.
Generally these guys are great. The convenience of pre-ordering is good, although occasionally get handed a product that has obviously been bought before. Fair returns policy.
I purchased a hygena space saver dining suite and a 43" tv from argos. I explained that i live in a maisinette and i was assured that this wasn't a problem and the delivery men would carry my purchases up the stairs for me. On the day,they didn't carry it up the stairs,instead they left them in the porch for my son to carry. When we started putting the table and chairs together,firstly the screw holes were damaged and then the metal leg of the chair was cracked when we tightened the screw. I called argos and I was told that they'd collect the dining suite in a weeks time and i'd have to wait for another week for my refund. With regards to the delivery,I was told that it was at the drivers discretion whether or not they carry any parcel through the house. It's fair to say, I will think twice before I order from these again.
I ordered a set which can in 2 parts ,i received one of the parts but not the other. So i called in and the arranged to deliver it, it never came. Called again they arranged to redeliver it. Once again I called them to redeliver it and it never came! so i checked the site for the product i was waiting for, only to see that it was out of stock for home delivery. I have no idea why they didn't just tell me that so i could have picked it up from the store. So I ended up going to the store and it was out of stock by the time i got there. Argos ignored my emails trying to sort it out or get a refund. Never again!!
in june 2012 i purchased a metal shed for my parents who paid a proffessional to fit a wooden base and assemble the shed which was all ok,
becouse the shed was put up during the summer months it was fine and no problems untill the wheather change and winter set in,
there was a major condensation problem to the point that the cieling of the shed was dripping wet, all contents had to be removed and stored somewere else as the contents of the shed were sopping wet and even a very expensive vacuum would not work due to water damage the wooden base that had been placed down for the shed was getting mouldy despite a waterproof mambrane placed underneath the raised wooden base.
i contacted argos and asked them to collect the shed for a refund as it was clearly faulty argos advised that i will not get my money back however i could replace the shed or exchange it for another one.
after speaking to my parents they decided they would exchange the shed for another one but they were all out of stock.
i contacted argos back and spoke to the manager and explained the situation, the manager at customer service named kieron was very rude and unhelpfull so i had to speak to another manager steven ralf who told me to get independant advice meaning my parents would have to pay a vat registerd proffessional to come and have a look at the shed to confirm that the problem is a manufacturer fault.
after explaining this to my parents they agreed that to have profesional out to the shed was allot of messing about so they went on to look for another shed to replace the faulty one,
when i called argos back to replace the faulty shed for a different one i was told by rachel another customer service manager that i could not replace, exchange or have a refund untill they had receved an independant report, after arguing with the most horrid unproffessional rude and ignorant rachel of the customer service managers, i went looking for a carpenter to the the independant review on the shed, which was proving impossible to find a local one as i was told over and over again that they dont do that kind of work.
after a very frustrating day i recieved a call from another customer service adviser who had just recieved my letter of complaints she advised me that if i can find someone that would do the independant report of the shed i would recieve a full refund and argos would cover the cost of the independent report, i then explained to her that i had already been looking but no one would do that kind of call out i also explained that i was sick of spending my time on the phone trying to resolve this problem.. i said that i am very dissapointed in argos and i expect to recieve this kind of service from a backstreet rundown shop not argos, they are not only letting there customers down but themselves also.
the adviser then agreed to let my parents choose another shed to replace the faulty one.
so only after speaking to 4 customer service managers over 2 days via phone call 1 letter and allot of arguing my case, i finally get them to exchange the shed. tut tut argos things used to be good value for money and the customer service managers were allot more proffessional than they are now im not surprised there down on sales and losing money what goes around comes around.
really dreadful experience with a sofa delivered on the 3rd. Wish I had seen these reviews before ordering a high value item from Argos.
sofa arrived as promised but really was not good value, cheap and nasty, grey plastic legs etc (cost was over 770 GBP). Delivery guys said that there would be no problem returning it for a refund within 7 days. So, trustingly sent it back.
Have spoken to Argos Customer Services every day from the 3rd, they will not let me have my money back, I keep being told that there is a problem with their system which won't let them authorise a refund, has to be the technical department. Promised return phone calls, which have never happened. No reply to emails. Staff disinterested and ill informed.
I am moving house, can not move until I have a sofa and white goods, Argos are holding my money. There is no way I would recommend this shambles of a company. Nor will I spend any more of my money with them, as I intended, should I eventually get a refund.
I will be taking this to the Citizens Advice at the first available opportunity.
Michaela Barry found this review useful
I reserved a bt 750 answer phone twin from the web site conformation was recorded at £49.99 picked it up at lakeside the next day and it had gone up £20 to 69.99 complained and was told to read information on reserve conformation where it states the reserve conformation is not the price you will be paying very poor service
I ordered some furniture online, managing to get a Saturday delivery slot after many problems with their website not working properly. The delivery slot was a few weeks in the future, confirmed via email. When the delivery day came, nothing arrived. I checked the tracking tool, and it stated that they would contact me to arrange a delivery time. I rang customer services who told me that the booking hadn't gone through properly and someone had tried to ring me the day before (they hadn't) and my delivery was put back another month. The person on the phone didn't take into account my complaint at all. Not happy.
I paid for tv aerial and installation on 9th Dec. I telephoned and made an appt. for installation, the installation company could not give me a slot and I was told engineer could turn up any time in the afternoon on the given day. The installers contacted me day before and cancelled the install due to lack of staff; engineer had gone off sick. We arranged for Thurs. 27th, i have taken the day off work, unpaid, to wait for installers and at 2 o'clock i get a call to say the engineer won't be coming he has gone off sick, i asked to speak to the manager and was told that i couldn't and that if i was put on hold i may get cut off after 2 minutes, after much persuasion on my part i was put on hold and 5 minutes later the manager came on the line, he said that he would try to sort out my querie and get an engineer to install today but was unable to and offered me an appointment for Sat. 5th Jan. I shall accept this appointment (watch this space!) but will not be spending any more money with Argos as their choice in Installation Companies is very unprofessional and needs to be changed.
WELL Saturday morning the engineer turned up pronto. A very nice chap who installed my aerial without any hiccups. I also received a phone call from the service manager to make sure the engineer had turned up and that i was happy with the installation. Shame really...why couldn't they have done this the first time round?
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