Reply from Aria
[REPLY]
- Reviews (144)
- Dave Wilcox
- 1 Review
Poor customer service and RMA procedure
Ordered a graphics card from aria. Item arrived in good time and as stated on the site. After two days testing, found the item to be faulty. Tried in a different PC and still had same issue. No problem! RMA it back and get a new one........ No such luck.......
Firstly tried to raise an RMA on the site but it could not find my order. Not too big of a problem, RMA site states to contact customer services if there are any problems. So sent an email to customer services, then another...... and another. Eight days later received one back asking what the problem was. Sent reply telling them the problem I was having. Four days later and another email finally got an RMA number (yay! Or at least I thought). So returned item (tracked). Waited.... and waited.... Three weeks later sent them an email asking for an update on my items progress as I hadn't heard anything. Waited... Two weeks later, three emails and two VERY unhelpful calls later (with promises of calls back) Still nothing. So waited another week and then raised a dispute with Papal (As the 45 days limit was starting to creep up). Next day received an email saying my item was in a queue waiting to be tested! Replied stating that due to all the problems I had now purchased another and would just like a refund. Two days later received an email saying my item had NOT ARRIVED. After providing them with the tracking information and email stating it was waiting to be tested, my item suddenly appeared. (surprised?) Soooo....... waited. Week and a half later, two emails guess what? Nothing...... Raised it to a claim with paypal and got my money refunded. Had to wait two weeks for aria to NOT respond or participate in any way. If you purchase anything from aria HOPE AND PRAY it works and doesn't fail.
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- Alex Leadbetter
- Kingston upon Hull, GB
- 1 Review
Excellent service, good response only one issue but rectified instantly.
Having been recommended this service from a friend I chose to give Aria a go.
Gotta say I'm greatly satisfied with the service and the updates via email regarding the current status of my order.
The only problem I encountered was an item running out of a stock and not being informed until I called in, this could have been remedied with perhaps an email or notification it was out of stock, however upon calling aria they gave me an alternative for the item there and then giving me a full update on the order delivery time (My initial inquiry).
I will be using this service again, helpful staff and an easy to navigate website along with great web offers, can't complain at all.
Good service!
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- Colin Clarke
- Spixworth, GB
- 1 Review
Consistently excellent
This was my first order from Aria since they changed delivery company to DPD. The service is so much better now and lets you know when the delivery will be arriving.
One of the items which I ordered was out of stock at the time so a delay was to be expected, but the CS team kept me updated on the progress of the order from start to finish.
A truly top notch company.
- Matthew King
- Buckingham, GB
- 1 Review
Best Price, Quick Delivery and No Hassle
Last week I ordered a replacement CM Storm Xornet Gaming mouse from Aria, I was pleased to find that this was on one of Aria's "super" special offers and the price shot the competition out of the water. Usually I would shy away from shopping on price alone but with Aria you can have both - value and great customer service.
I would strongly recommend Aria for their customer services and non nonsence approach to business - you order, they ship and it arrives when they promise. If there is a problem (and I have only had one - that was sort of my fault) it is resolved.
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- Jason Cartledge
- Runcorn, GB
- 1 Review
*****Fantastic Customer Service*****
I recently had a hardware failure of my Motherboard and CPU and after extensive testing of my components I decided to bite the bullet to upgrade. Without a second of hesitation I headed over to Aria to source the items and with their new deal with DPD I ordered next day and low and behold it arrived at 8:47am perfectly packaged. Without a shadow of a doubt Aria is the best place to order computer hardware from.
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- Eden Edenski
- London, GB
- 1 Review
They sent me second hand items then did not want to refund me!
I recently ordered a couple of items from Aria when they arrived it was obvious they were used and second hand and none of the items were sealed as they should be every time I phoned the customer services they were fobbing me off wirth some excuse or reason why they cant help me so I sent everything back then it was a nightmare to get my money back took over a month and endless phone calls and emails eventually I had to claim my money back through paypal which took a few weeks as the seller did not participate in the paypal claim, it was complete nightmare DO NOT USE ARIA PC !!
- Saim Ucar
- London, GB
- 3 Reviews
bad customer service
Returned an item and wrote to them few times about the replacement being sent without any replies had to call them and was told it can take 28 days to complete. Told them cant wait that long so just refund. They told me they will see what they can do and call me in the afternoon. Guess what never got a call back. Next morning called them and the agent told me the same 28 days story. Just cancelled it and waiting for refund now. My first and last order from them. If you get your item you lucky if something goes wrong unlucky :) will take a month or so to sort it out i guess :) bye bye aria.
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- Peter Judson
- 1 Review
Appalling Customer Service
Purchase a laptop however on delivery the charger was defective. Impossible to get a return , no calls returned , appalling company to deal with.
- Nevbox
- 1 Review
Quick. good value but a bumpy ride.
Ordered on Friday morning in the sales wasn't expecting it until after the new year but to my surprise they despatched it Friday and it arrived the following Monday! The headset was cheaper than competitors (inc del) , but was shadowed by 6GBP postage.
The item arrived in reasonable condition, although City Link seemed to have bashed it about a bit, could of used more bubble wrap. Apart from that though it was a brilliant buy.
Thanks Aria!
- Terry House
- 2 Reviews
Sweet and sour
It is sweet that I am hopefull of having finished with Aria. And sour that I ever started . I ordered the components for a PC on Sat 3 Feb. Case delivered on Monday 5 feb (brilliant) case damaged OH dear.Have listened to their blurb on the phone so returns must be easy. Sent photos and email., heard nothing. So starts the phone calls. The rest of the kit turns up Friday 9 Feb. No RMA no joy on the phone. 2 weeks later I get an RMA the case goes back wait for an email saying when the replacement is coming. More phone calls to be told it will be delivered on Wed waited, phoned. Coming Thurs waited, phoned. cCming Fri waited phoned it is coming Monday 5 March. It has arrived. So it took a month for this company to fullfill a normal purchase and show no enthusiasm to resolve a situation of their making. So when you listen to the drivel they expound on the phone BEWARE, IT IS DRIVEL
- Glas Good
- 1 Review
First impressions last.
First time I used Aria
Ordered a Dell monitor and the Paypal transaction ended up billing me twice (This is no fault of Aria ). Called Aria PC to TRY and explain what had happened, the customer service male representative who had an air of arrogance and was uncommunicative rushed me off the phone, very very cold.
I eventually sent an email to Aria himself and was quickly called back within the hour by someone different who set expectations and told me that my extra payment had been refunded and that my Monitor would be with me the very next day ( This person had excellent customer service and handling skills ). The next day I received the monitor and the extra Paypal payment was refunded. The monitor is fantastic no problems with it.
Sadly I will not use Aria again for any PC purchases as I could not deal having to speak to the same uncommunicative arrogant customer service rep in the event of a problem.
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- Andrew Hargrave
- 1 Review
Absolutely not customer support
The company offers cheaper prices, but if an order goes wrong, their customer support is pretty much non existent. The website brags next day delivery, so a week later and my order is still processing. I've sent multiple emails asking what has been happening, with no response. I have tried signing up for their forums to make a post, but I'm awaiting activation from a moderator, despite there being multiple online moderators, I've sent in numerous messages asking to be activated with no response. Their customer support line is open 9-5 weekdays, and completely closed weekends, which is completely useless to me.
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- Dan Piper
- 1 Review
Good service and quick delivery.
Good value, friendly support staff as I phoned them up with a question. My full order arrived quickly and in excellent condition no problems at all,
- Jay Chow
- Liverpool, GB
- 1 Review
Incredible service!
Thanks to the guys at Aria!
My parts were ordered yesterday at 4pm, delivered from Holland this morning at 9:30. Absolutely fantastic service, well packaged, and cheaper than anywhere else.
Will definitely recommend this website to my friends.
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- Jin Yang
- Leeds, GB
- 1 Review
Awesome prices and delivery
Ordered a few parts from here a few weeks ago, ordered them on Friday and they arrived on Monday afternoon, very happy with the delivery, had a few problems whilst putting it all together so i posted on their forums, got replies very quickly and helped alot. Great delivery and great prices.
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- Lee Addy
- Castleford, GB
- 2 Reviews
Be Warned
Bought aria net hd 7870 gpu fan broke of a fan blade 2 days into use whilst pc was running requested rma due to 2 year warranty and was asked to send pictures still no response or contact bought another card from a different company and looks like more money on an aftermarket cooler to use this one would not use aria again £170 down drain with what looks like a worthless warranty lesson learned.
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- Max Butler
- 1 Review
Amazing site a must use
Amazing site would buy all my PC parts from them they have great help on forums and off cant recommend these guys enough ordered a radeon hd7770 and a 500w psu came next day was shocked on how quick the delivery was with these guys.
-Max
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- Gavin Bonshor
- Liverpool, GB
- 1 Review
Best Computer Company in the UK
Ive shopped with many different e-tailers, but never one like Aria, their customer service focused approach was so helpful, the forum they run is a dream for all enthusiasts alike, and their website and order proceedure is second to none
i recently ordered a Saitek Cyborg V7 keyboard, order went through instantly, dispatched within the hour, and delivered the very next morning, in perfect condition.. The website is easy to navigate and if there is any problem, they are simply 1 phone call away or a visit to the forums
cant beat this service!
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- Sam White
- Cardiff, GB
- 1 Review
Best customer experience so far.
Late deliveries. Lost orders. Dead on arrival products. Insanely high prices. I've had all these problems with UK technology retailers, NONE of them with Aria. They are trustworthy and reliable with often the best prices in the UK.
They have an active forum frequented by the staff so questions can be asked directly, as well as adding a personal touch to it all. Queries are answered promptly and clearly. They even helped me out once by rearranging the courier free of charge when I missed the delivery.
If your considering using Aria stop hesitating and just go for it. The only negative for them is some product categories are a little low on variety, so if they stock something you want, just go for it, you wont regret it!
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- Josh Hawksworth
- 1 Review
AMAZING!!!!!THEONLYSHOPFORME!(regular newsletter reader for all the great deals)
This is the best computer shop i have been to EVER! i got the parts i needed fast and at a very low price. the only part i was waiting for before i buit my computer was the case form another website (Ebuyer) which was very slow to deliver and late in the day when the driver decided to turn up. i would recommend Aria pc to anyone because of the great, friendly staff when i went to get more parts and the ideas they gave me to improve my computing experience. The prices are very cheap and they have a large range of products however missed out on the exact model of case i wanted. (NZXT WHITE)
- Dan Wilson
- London, GB
- 1 Review
Excellent Prices and Great Delivery
Ordered a 24" Monitor yesterday for only £99 that had good reviews it was dispatched a couple of hours later and delivered the following day.
Fully recommend.
- bahmen
- dublin, IE
- 3 Reviews
liar, cheater, misleading, no refund, no product, no warranty updated
1 star because it was compulsory if it was up to me i never give them even a star because they are cscam
i bought whole system from aria pc which is based in manchester England 1 year and a half ago cost me £810.42, when i i built my system gt 460 graphic card was greenish, the color was not correct i contacted them now they say send it back, but then when they received gpu, they refused refund and told me i have to pay postage if i am willing to send me back same faulty product, already i paid postage to send it to them so i said i am not going to pay, then they never send me product and never got the refund.
last week i updated motherboard bios to uefi then the cpu fan has stopped to work that cause my spu to burn, i tried to reverse bios but no joy, bear in mind this is official bios not beta, again i contacted aria pc to give me refund or replacement because it has 3 years warranty but again they ignored my email and they do nothing about it, i appreciate any one help me to complain about this misleading company.
yes you may see now and then good price or attractive deal, but if u face any trouble after sell then you will suffer and wish never u paid few quid more and never dealt with this bad service company.
i warned you so stay away please from this company, there are better one like scan.co.uk and overclockers.co.uk
update:
i made a review last time for the new graphic card they confiscated, they never refund me or see the product again, i said it may be my fault, so as i bought whole system from cost £810.42 2 month ago i updated bios to latest stable version to U1a(UEFI BIOS), since then cpu fan stopped working and lead to failure cpu.
i contacted gigabyte they did not reply, i contacted ariapc they replied about 2 weeks later after emails exchange i told them i do not want you confiscate this board as you did to my gpu, they assured me its fine and they sent me RAM.
i spoke with Patrick he is nice guy but i believe it is company's policy that do not give a damn about after sale so this negative feed back is not related to him in any way he was supportive.
so i sent the board back and i have got email confirmation that they received the board and later date they sent it back for replacement.
now it is more than amonth since then but they never reply to my emails while they stated in their website after 28 days customer entitled to refund or replacement.
now i have proof for all i said and still have emails on my account.
please can somebody advice me how to sue this company i based in ireland, because of that they think they can get away this time but i will try my best to get my right back.
thanks in advance and please stay away from this company, you can try different company in uk or if you want great price here is great site in germany and remember euro is weak now so shop from this site instead
http://lb.hardwareversand.de/home.jsp
thanks for any advice
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- Helen Honour Bates
- Cheshunt, GB
- 1 Review
rude disgusting men who work in sales, will never use again !!!!!
Had to return a faulty item so i contacted Aria to arrange this, after a few minutes of talking to one of the sales team he started to become quite rude so i asked to speak to a manager, he refused to put me through and then told me to "piss off cos im boring him now".he then hung up...
I phoned straight back to report him and spoke to another man who called me a liar and again refused to put me through to a manager and hung up on me as well...after a further 3 more attempts to speak to a manger i was either to told "Oh you again, go away"...i am now taking this further, the men are disgusting and need reporting.....i will NEVER use them again......
Reply from Aria
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- Ben Bongtoker
- 1 Review
The best online shopping experiences I've ever had...
I've been shopping at Aria.co.uk for about 6 or 7 years now, buying various parts for my computers, and those of my family and friends. There is a number of reasons I always go back to them: fantastic prices, speedy delivery, very helpful staff. The community on the forums is (for the most part) also a very friendly/helpful one.
Twice I've had to return items, and both times the staff have resolved my problem VERY quickly (same day).
15th of January I ordered myself a new CPU cooler, the Corsair H100i. I ordered at around 11am, and it was in my hands by noon the next day (free delivery too)!
Can't say fairer than that. Keep up the good work guys!
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- Phil Bell
- Warwick, GB
- 2 Reviews
very good service mostly
I purchased some Kingston ram and an AMD processor and the delivery was very fast came the next day which is not to bad also there prices are usually very competitive but i rated 4 stars because the p&p is quiet steep and some times this makes the price not competitive with other sites but apart form that it is a very good site with great sales and a good service.
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- James Draper
- Warwick, US
- 2 Reviews
Brilliant components website, would recommend to anyone.
This website is one, if not the best PC components shop in the U.K. Why you ask? Decent value, quick shipping and good customer service go far in this day and age and this website satisfies all three of them! You would also be supporting a shop based in the U.K with a real retail store, unlike massive giant corporations who are based in Luxembourg just the reduce their tax fee's. Remember, the more you spend on this website, the more that goes to the U.K's economy!
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- Kamran Shoai
- Manchester, GB
- 1 Review
Amazing products, Prices & Service
So I wanted a gaming pc, looked around the usual sites such as comet, pc world and dell but found the prices to be expensive. Then a friend of mine told me that he could help me build mine if I purchased all the necessary parts from Aria.
I then checked Aria website and found that not only was it cheaper for me to purchase the parts and build the pc, but the pc I would end up with was much better from Aria as I could optimize my performance within the budget I had available.
The people on the forums were of great help as they discussed and advised in length to me about which parts were better for my price range and if they would all work together.
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- Dean Hong
- 1 Review
My favourite
I bought a few things from Aria last year when I first discovered this company. Great deals and it was perfect experience. Later I found out this forum; I am attracted by the great community and it has become my everyday routine to visit this forum. Such fun.
A few months ago, a friend wanted a new PC when Ivy was about to release. I immediately recommended Aria and the fact that Aria offers better deals than elsewhere has convinced him to use this company. I offered to help as he wanted to involve in some pc building. with some helps from fellow forum members on components selection, I made the purchase at around 4:30pm on the day when Ivy was released. I was impressed again when I received all components at 9am next morning! He was impressed too, a lot.
Great deals, great service, great forum community, what more can I ask for?
- Sloth Ricjy
- 1 Review
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- Duncan Pereira
- London, GB
- 1 Review
An online community like no other
As a business, Aria is mainly hampered by CityLink's poor delivery service at times. As a forum based community, it is exceptional. The staff and moderators who run the forum are knowledgeable, friendly and extremely patient. Any questions regarding components or stock are answered in detail in very short spaces of time and all complaints, disputes and RMA tracking requests are handled personally with the utmost professionalism.
Something no other company can offer. Fantastic.
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- Aaron Law
- Coventry, GB
- 2 Reviews
Great when it runs smoothly.
I went to Aria from my usual vendor because of the cheap prices and the community looked good to be a part of.
I made my initial purchases with great delight, but encountered a few problems getting it delivered due to emails which were not sent due to security checks. This has been acknowledged as an area of improvement and I couldn't hold it against them too much.
Sadly I had to RMA an item and this process left me feeling incredibly bitter and out of pocket due to what was my own (unintended) fault. I wish the team had responded with some offer of good will but that's life. That cannot be the point of this review as if the item had worked I would have been very pleased with the Aria service.
My second order to replace this item was seamless and because I had already purchased from them before the delivery and handling time was minimal and would probably order from them again if the prices remain so ahead of the rest!
I am ultimately pleased to get my items at such good prices and with quick delivery, along with the bonuses which exist such as the discussion forum I hope to be a part of for any future orders.
This was written via the computer I built from Aria!
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- Stefan Smith
- Carterton, GB
- 1 Review
Fantastic!
I decided I wanted to treat myself to a new computer, but I didn't want to 'settle' for a pre-built system, I wanted to specify exactly what it was I wanted, and what I would use it for.
I went on to the forums associated with Aria.co.uk for assistance, and the help was astounding. Everyone knew what they were talking about, and had an input. That said, a lot of it went over my head, but luckily another forum user is a real life mate and explained it all to me whenever something was said I didn't quite understand.
After a week or so, I emailed a copy of my wishlist to Aria for a quote. I received a response within a couple of hours max! Very impressed. The quote was even more impressive. Extremely happy. They also answered the other queries I had (i.e was I eligible for the Windows 8 upgrade? would these components work out? etc)
I called up the next day to place my order, and 11 working days later (including delivery), here I am writing the review on my new computer. Everything works brilliantly so far (first day of owning it, so fingers crossed it doesn't suddenly explode tomorrow), and I'm loving the upgrade to a full desktop from a laptop :D
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- Jon Evans
- Llandrindod Wells, GB
- 1 Review
The Best There Is!
All though im new to aria, i am very impressed. They are Cheap and Cheerful, and even if there prices can be beat they will do there best to beat or match the price if you tell them about it! All items arrived pretty much next day. Will continue to use them for the foreseeable future! A real computer site, they have shown me so much good stuff for low prices, i have switched from sites i have been using for years! Not only do they provide a phone service, but have managed to make a active forum community on witch to get advice! The only thing i have noticed that should be improved, there are a few items that haven't had a description or spec's added to them! Other that that excellent team for the PC world to use!
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- Martin Toy
- Helston, GB
- 11 Reviews
Utterly Amazing. Shame about the delivery.
I use Aria at work for a number of things and they are right on the money, they have good deals, some class products and their site is relatively easy to navigate and use. Their Deal4Today feature is great and you can grab yourself a bargain if you're prepared to have a rummage through.
I am a little disappointed when it comes to delivery however, It would have been a 5* if they had used pretty much anyone but CityLink. As this is not a CityLink review I won't say much more but there are better couriers out there.
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- Mike Kustom
- Kilmarnock, GB
- 1 Review
Just...amazing.
What an amazing company, fantastic service and well priced. I have been looking for a company who could do this and so much more. From now all my computing need purchases shall be to Aria. :) Thanks again guys
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- Ben Clemmey
- 1 Review
Chronos 120gb SSD
I'd been looking for an SSD at an affordable price for a while, so when Aria was suggested to me and I instantly found a suitable product on sale (and there are plenty of these) I was very pleased. Plenty of technical details on the site, plus the ability to ask for feedback on pretty much an question at the bottom of the page made the experience of choosing a product very easy. Ordering was as expected of any site today, and delivery was swift and cost efficient. Overall a very good experience.
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- Henry Johnson
- 1 Review
Intel i7 3770K
Was very excited about the launch of this chip, the i7 3770K Intel Ivy Bridge. So I decided to buy one from my favorite etailer Aria PC. Being an inpatient person I knew Aria would not let me down in shipping the item without delay, sure enough I was not disappointed as the courier arrived the next morning with my package.
It came well packaged and in pristine condition, of course the chip was in full working condition and performed better than expected.
Also what I liked about the service Aria offered me is I was able to use Paypal to complete the transaction, as I had some funds there. I would not have been able to purchase the item any other way. I really like the convenience of this way of making purchases as it allows me to split the cost of a purchase between my Paypal and my bank account. The Aria site purchase procedure was very quick, smooth running and easy to understand. Especially easy as I have not made a purchase in this way before.
- Philip
- london, GB
- 1 Review
The best company i have done business with
On the 7th of March I ordered
1x HDMI cable
1x DVI cable
NZXT Phantom v2
Noctua NH-d14
Crucial M4 64GB SSD
I wanted to wait a little while before reviewing to ensure my products were working perfectly fine, not that i had any doubt they wouldn't.
My items were delivered early in the morning, which is good since I needed them before lunchtime.
Cant find any faults with aria or the delivery service, I will definitely be purchasing from them in the future.
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- Luke Fuller
- Burgess Hill, GB
- 2 Reviews
Perfect!!
I'm building my own pc and was recommended aria by a friend. All I have received is great customer service, excellent delivery service and a fantastic forum option. I couldn't have asked for more. Thank you Aria!
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- James Dawson Straughan
- Wingate, GB
- 2 Reviews
Excellent company
My system arrived in one piece, and on the day they said it would. Everything was great and worked at a push of a button !
