Art.com Reviews 

They sent my print in poor packaging so it arrived creased and RUINED the print I bought. I emailed them over a week ago and still haven’t heard back. Very disappointed.

They were very very slow to complete my order! That’s always frustrating! But, when my order arrived, it was nicely packaged and in tip top shape. I love it.

The experience was great. The print arrived sooner than I thought and it was perfect. Thank You

A little pricey but convenient and nice selection

We ordered a framed print on June 30; as of September 9, we still have not received it. I would say your service does not meet minimal standards. I know you have moved, but that's no excuse.

The print took 2 months to arrive even though the original delivery timeframe at the time of order was 10 days. Customer service was not overly helpful, as they blamed high order volume on the delays and did not offer an updated delivery date. Ordered a giclee print assuming the quality would look much better than it does, but it just looks like a flat poster that is blurry.

What a waste of time working with this company was. I ordered 7 pieces of framed art on canvas back in July. I was told the items would ship on or about August 11. On August 18 I called for a status update. The customer service rep said they were behind but could give me no other information beyond I should have it in a week or two. I told her I would call back in a couple of weeks and she said I shouldn't need to call back because I should have it by then. So two weeks pass and I still have nothing. I call again and spoke to a customer service representative again. Indifferent is the best way I could describe her demeanor. "Yeah, we're behind." Shrug. After she could give me no timeframe on when this order would be shipped, I asked to speak with a supervisor. She placed me on hold for 15 minutes, came back and told me that there was no supervisor available. I asked that when one is available, to please call me. To their credit, a supervisor did call me about 5 hours later. He apologized for the delay, said it was unacceptable, and would do his best to get my order expedited. He also offered an additional 30% discount, which was nice. He said I should receive my shipping notification in the next day or so and he would verify that upon his return to the office on Tuesday since Monday was a holiday. In the meantime, I was able to find artwork on Great Big Canvas that was the same as what was offered on Art.com. My sister-in-law had used them in the past and was pleased with what she received. As I didn't receive any notification about my order being shipped, I called on Tuesday to cancel. I was placed on another 10 minute hold and then the order was cancelled. On the plus side, they don't charge you until the order has been shipped so I didn't have to wait on a refund. I wish I had started with Great Big Canvas because their reviews are much higher here and I'd probably have my artwork by now.

I ordered from Art.com over a month ago and still have not r received my artwork. They sent an email stating the order was delayed, but there has been no follow or even notification of when I can expect my artwork to be delivered. I will never order from them again

I purchased a large canvas print over a month ago. With a delivery date listed on the item for August 6th, I place the order for this piece. Within a day of the expected delivery date, I emailed to inquire about a tracking number. I hadn’t received any shipping update. The guy lied and said they were clearing their backlog and that the item should ship beginning of the week. That was a month ago. I messaged them 3 more times since. If I could give this company 0 stars, I would. Dishonest customer service and a business that doesn’t value their customers is about all I can say about this company. The last update I received was 2 weeks ago telling me there was no way for them to give an update. They don’t know when the canvas print will be will be finished. Meanwhile they have $171 of my money. I don’t even know where to report this company. I can’t recommend them to anyone at this point. So frustrating.

Three weeks after my order I received the wrong picture. Too much going back and forth so I ended up cancelling . Very disappointed

It took a long time to get my art as I had to reorder it twice. And when the final piece (ordered 4) arrived, I noticed a crushing dent in the frame. I went through too much to get this piece and convinced myself that I could live with it oppose to sending it back. :^/
I do enjoy what I chose and overall pleased. It's just the reordering and the dent lowered my score.

The orders took ridiculously long to get delivered. Poor communication. After the order was not deliver on time, I called to cancel and they told me I had to wait until I received it... which was close to a month later. Very disappointed.

Only received 2/5 of my order

Product was exactly what I ordered and is very high quality. Expertly packaged for shipping. Love it!

Quality of print less than expected. Service and delivery were fine.

Ordering was easy with a good range of choices for frames. Great follow up after ordering.

Very happy with the print and frame. It took longer than first estimated but was pleased with the quality when it arrived.

The art piece itself is fine and looks great on the wall however I ordered it for a specific date. I needed it by September 1 and it was supposed to be delivered August 22. The 22nd came and went. I called on the 26th it hadn’t even been into production yet. Customer service was not very helpful. I really pushed the issue and finally got them to send it. it got there on the 31st at 4 o’clock in the afternoon so technically it got there on time but it shouldn’t have been that stressful and their customer service was really hard to deal with.

The customer service people made the experience great. It seems that I was caught in the middle of a plant relocation and it took almost 2 months for a stock picture to get framed and shipped. However, the service people (3 different ladies) were all well informed, very competent and very patient. They kept me at peace. I also appreciate the discount provided (without asking) for the unusually late production and shipping.

I ordered a large picture to be framed and matted at the end of June. After a month I followed up. The response was, we're really backlogged give it 2 more weeks. I followed up in 2 weeks and was told they couldn't get the frame I ordered, so I needed to pick another frame. After doing that, I followed up a couple weeks later and got the same response of being backlogged, give it a couple more weeks. On 9/4, I followed up again only to be told my order was lost in the queue and I just needed to cancel. I will never order from them again.