Audioaffair reviews

Audioaffair reviews

Excellent
9.1
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To DAC or not to DAC: an M or/and Q ...

... or how I ended up with two Audiolab DACs. It all started with AudioAffair, a Birmingham based hi-fi components seller. Most UK hi-fi sellers do not want to ship overseas for reasons I cannot fathom but AA did, so I took the plunge.

Much to my satisfaction UPS delivered an Audiolab Q-DAC, right on time even during busy New Year's time. Pretty well perfect sound, ease of use, well designed and up and running in no time through USB from iTunes Apple Lossless format. Beethoven's piano sonatas never sounded this well.

All was OK but after a while the display went haywire up to a point where the Q-DAC became unusable.

Some very helpful and patiently answered e-mails later, I ended up with ordering an M-DAC while Audiolab repaired the Q-DAC. Sound quality went up another notch for even better sound. The Q-DAC came back duly repaired and upgraded to the latest firmware so now I use the Q-DAC in my home office while the M-DAC sits in the living room.

AudioAffair's service was flawless, very helpful and courteous. Overseas customers can be assured of an impeccable service, fast, safe delivery and best prices compared to mainland Europe.
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Recommended for good products at keen prices and friendly, efficient service.

I ordered a pair of AudioPro Addon T8 loudspeakers via the Audio Affair website. Delivery to Ireland by economical Royal Mail was completed in just a few days. The Audio Affair staff responded to my email queries quickly and courteously. This is my first time as an Audio Affair customer - based on this experience I would return for future purchases. Oh, and the speakers are excellent.
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Good follow up to problems

After purchasing some relatively expensive Sennheiser headphones from Audio Affair, I had some problems with both price and a fault with a cable. I am pleased to report that after some email communication, both price and cable have been sorted without quibble. Exactly as required and desired from a niche store such as this. Great stuff.
Audio Affair

Reply from Audio Affair

I'm sorry to hear about what has happened. You recently contacted Audio Affair to advise us of a problem with your order, up on receiving your email we did advise you that we would do all we can to assist you. Within 24 hours the issue was resolved along with an apologetic email. I have sincere tried to contact you with regards to your resolution and have not yet received a response. Rest assured we will always to all we can to resolve every issue and good customer service something we pride ourselves on. If you would be so kind as to contact johnt@audioaffair.co.uk we will be more than happy assist you further.

Kind Regards

John
Customer Services Manager
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Excellent service

I bought 2 floorstand speakers and everything went well.
They have very good prices and have very care to the costumer. They were always very kind and professionals and the delivery time (to Portugal) was very quick. I easily recomend this store to everyone.
I also want to thanks to John (the customer services Advisor).
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Helpful and professional

I've ordered from these guys a few times. On the occasions I've had to make contact to ask questions, they've been really friendly and informative. My most recent order took less than 24 hours to arrive!
On one occasion when I mistakenly ordered something I didn't need after all, a quick phone call got it cancelled without any fuss.
I can happily recommend them to anyone looking to buy quality hifi equipment, particularly if you're also looking for a bit of advice along the way.
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Very solicitous, kind and professional.

It's not the first time that I buy online at Audio Affair. I still and will continue to do so without reservation. Whenever I had questions, I communicated by email and was always serviced well before the 24 hours provided with extreme professionalism and kindness. The equipment arrived on the expected date, as was done in previous occasions. Could not be more pleased.
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Received the best service I could imagine

All the people I got in touch with were absolutely kind and helpful.

It has been a pleasure to shop at this shop!
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Excellent service (sales + after-sales: cooperative and uncomplicated)

The guys at Audioaffair (Richard and John) were very helpful:
-I could upgrade my recently placed order (which was done quite straightforward)
-offered an alternative where loudspeakers had been sold out and discontinued,
-quickly sent spare parts where something had been missing

anything else you need to know? ...so I can only recommend Audioaffair.
Thank you!
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Excellent service to the USA

I recently replaced my old integrated amp with a Creek Evolution 50A. I was able to find the Creek amp in the USA, but I couldn't find the AMBIT tuner module here. A google search turned up Audio Affair, a company I had never heard of, but that seemed to have a good reputation. I ordered the tuner on a Sunday, and it was at my door in Ohio the following Thursday. I'm very happy with my transaction, and I would not hesitate to use Audio Affair again to source UK components that may be hard to find in the USA.
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Very profesionnal and available

Despite a long long time to be deliver cause of the producer, not audio affair, employers was always available to answer, by chat or by mail, given all detail they had.

A happy french customer
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PRICE-PACE-PRODUCTS = ALL VVG--- JOHN WAS VERY PROFESSIONAL !!!!!

JUST TO SAY MY DEALINGS WITH AUDIO AFFAIR ,WITH THIS COMPANY WAS EXCELLENT AS I SAID VERY PROFESSIONAL(JOHN) AND FRIENDLY TO DEAL WITH-- THE COST OF THE ITEMS I BOUGHT WERE VERY COMPETITIVE AND DELIVERED PROMPTLY BY ALSO VG COURIER SET UP-- I WOULD HAVE NO HESITATION GOING BACK TO DO MORE BUSINESS MR HW WALLACE
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Superb service

I contacted Audio Affair to query a price online for open boxed speakers. John admitted to problems with their site and not only knocked £20 off the price but also offered me a new unopened pair instead! Being a Friday next day delivery would have been Monday but with no extra cost he kindly offered to get them to me the following day. Right enough next day there's a ring at the door and I had my new purchase as promised. Have never used this company but will do again in the future. Superb service, something not always available now a days.
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Great customer service and great prices.

There was a delay to the turntable shelf I ordered due the a problem at the manufacturer. Audioaffair arranged to have the manufacturer ship the item directly to me rather than wasting time by having it delivered to themselves first and then sending it on to me. Excellent solution+Excellent customer service=Happy customer.. Many thanks guys
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First class service

Product arrived very quickly by courier. Well packed. Great value for money. If you want to improve sound quality of your CD player and/or play computer music via USB through your Hi-Fi get this great TEAC DAC (UD H01) before they all go; the new model is much more expensive.
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EXCELLENT FIRST TIME

Good price, fast delivery to Portugal.
Very satisfied, I recommend Audio Affair.
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Yeah

Thanks John :D
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Prompt delivery, items in good condition, timely email updates - all good.

Prompt delivery, items in good condition, timely email updates - all good.
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Delays and mistakes meant a lot of wasted time and frustration

I ordered a pair of headphones as a Christmas present. A few days later a message came saying that they were out of stock, with new stock arriving January (therefore too late for Christmas). In January they were despatched but got a note through the door saying I wasn't in when delivery came, when I fact I was in and was waiting for them. Then arranged to collect from the depot and had to wait there for 30 minutes because package had been mislaid. Would have been quicker to walk into town and buy a pair. Internet shopping meant to be easier, right?
Also, just got an email saying that if I leave a positive review I'll be entered into a prize draw - great way of biasing the reviews!!!
Audio Affair

Reply from Audio Affair

Thank you for your comments and apologies for the delay with the Sennheisers. As indicated, we aim to contact customers as soon as possible if an item is out of stock but appreciate its frustrating around Christmas. With regard to the courier, I'm sorry to hear this happened. We have no direct control over the drivers but DPD are usually very good from our experience so we apologise you had to collect the package on this occasion. If you contact our customer services manager John directly by e-mail to johnt@audioaffair.co.uk we can offer you a good will gesture.
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audioaffair and wharfedale ! these are the best

I have searched the wharfedale 10.5 boxes and found them in audioaffair online shop the price was very low
they were delivered very quickly. the company is very good.
many greetings from Germany berlin
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DAVID

I FOUND THIS ITEM FROM AUDIO AFFAIR AS IT WAS THE CHEAPEST AFTER 2 DAYS SEARCHING . AUDIO-TECHNICA STYLUS CLEANER ON THE NET AND P/P FREE . THE CLEANER DID AS I WANTED . STUFF CAME AWAY LEAVING STYLUS IN GREAT CONDITION . IMPROVED SOUND ON MY LINN SONDEK . DELIVERY WAS GREAT JUST AS I WAS SERVICING DECK CAME A KNOCK ON FRONT DOOR . GREAT SERVICE AS IT WAS AROUND THE XMAS 2013 TIME . WILL SHOP AGAIN ON THIS SITE .

Audio Affair Details

About this company

Hi-fi, Home Cinema & Accessories at the best prices, with free UK delivery & fast dispatch.

Visit Audioaffair

Contact information

Call us on: 0844 50 430 50
We live here: 3 Gibb Street
B9 4AA Birmingham
United Kingdom

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