I've ordered from these guys a few times. On the occasions I've had to make contact to ask questions, they've been really friendly and informative. My most recent order took less than 24 hours to arrive! On one occasion when I mistakenly ordered something I didn't need after all, a quick phone call got it cancelled without any fuss. I can happily recommend them to anyone looking to buy quality hifi equipment, particularly if you're also looking for a bit of advice along the way.
It's not the first time that I buy online at Audio Affair. I still and will continue to do so without reservation. Whenever I had questions, I communicated by email and was always serviced well before the 24 hours provided with extreme professionalism and kindness. The equipment arrived on the expected date, as was done in previous occasions. Could not be more pleased.
The guys at Audioaffair (Richard and John) were very helpful: -I could upgrade my recently placed order (which was done quite straightforward) -offered an alternative where loudspeakers had been sold out and discontinued, -quickly sent spare parts where something had been missing
anything else you need to know? ...so I can only recommend Audioaffair. Thank you!
I recently replaced my old integrated amp with a Creek Evolution 50A. I was able to find the Creek amp in the USA, but I couldn't find the AMBIT tuner module here. A google search turned up Audio Affair, a company I had never heard of, but that seemed to have a good reputation. I ordered the tuner on a Sunday, and it was at my door in Ohio the following Thursday. I'm very happy with my transaction, and I would not hesitate to use Audio Affair again to source UK components that may be hard to find in the USA.
JUST TO SAY MY DEALINGS WITH AUDIO AFFAIR ,WITH THIS COMPANY WAS EXCELLENT AS I SAID VERY PROFESSIONAL(JOHN) AND FRIENDLY TO DEAL WITH-- THE COST OF THE ITEMS I BOUGHT WERE VERY COMPETITIVE AND DELIVERED PROMPTLY BY ALSO VG COURIER SET UP-- I WOULD HAVE NO HESITATION GOING BACK TO DO MORE BUSINESS MR HW WALLACE
I contacted Audio Affair to query a price online for open boxed speakers. John admitted to problems with their site and not only knocked £20 off the price but also offered me a new unopened pair instead! Being a Friday next day delivery would have been Monday but with no extra cost he kindly offered to get them to me the following day. Right enough next day there's a ring at the door and I had my new purchase as promised. Have never used this company but will do again in the future. Superb service, something not always available now a days.
There was a delay to the turntable shelf I ordered due the a problem at the manufacturer. Audioaffair arranged to have the manufacturer ship the item directly to me rather than wasting time by having it delivered to themselves first and then sending it on to me. Excellent solution+Excellent customer service=Happy customer.. Many thanks guys
Product arrived very quickly by courier. Well packed. Great value for money. If you want to improve sound quality of your CD player and/or play computer music via USB through your Hi-Fi get this great TEAC DAC (UD H01) before they all go; the new model is much more expensive.
I ordered a pair of headphones as a Christmas present. A few days later a message came saying that they were out of stock, with new stock arriving January (therefore too late for Christmas). In January they were despatched but got a note through the door saying I wasn't in when delivery came, when I fact I was in and was waiting for them. Then arranged to collect from the depot and had to wait there for 30 minutes because package had been mislaid. Would have been quicker to walk into town and buy a pair. Internet shopping meant to be easier, right? Also, just got an email saying that if I leave a positive review I'll be entered into a prize draw - great way of biasing the reviews!!!
I have searched the wharfedale 10.5 boxes and found them in audioaffair online shop the price was very low they were delivered very quickly. the company is very good. many greetings from Germany berlin
I FOUND THIS ITEM FROM AUDIO AFFAIR AS IT WAS THE CHEAPEST AFTER 2 DAYS SEARCHING . AUDIO-TECHNICA STYLUS CLEANER ON THE NET AND P/P FREE . THE CLEANER DID AS I WANTED . STUFF CAME AWAY LEAVING STYLUS IN GREAT CONDITION . IMPROVED SOUND ON MY LINN SONDEK . DELIVERY WAS GREAT JUST AS I WAS SERVICING DECK CAME A KNOCK ON FRONT DOOR . GREAT SERVICE AS IT WAS AROUND THE XMAS 2013 TIME . WILL SHOP AGAIN ON THIS SITE .
Very helpful but still waiting since September 2013 for my replacement speakers (over £600 cost to buy) as the first set sent were damaged. They are being helpful but far to slow and lack good discipline on timely response to customer queries. Already been informed this won't be resolved until mid January.
I ordered heavy goods (speakers) to be shipped to Italy, and no problems at all: items arrived in few days, by cheap UPS and Royal Mail service, confirming that the friendly and incredibly convenient service of AudioAffair can reach every part of (known) world! Well done guys, 5 stars!
From the moment I contacted them Audio Affair have been nothing but helpful. As a total audio novice they guided me through the products available, spent time discussing different options and have put together a fantastic package. As an overseas customer I could not be happier with the service or shipping.
Although I live outside of Europe, Audio Affair provided a safe and secure transaction, financial and otherwise, and my purchase was expedited to my address quickly, once I provided adequate documentation of my identity and address. A very safe and dependable merchant, which I will recommend highly to my friends and co-workers.