I recently purchased a expensive pepper grinder for my new kitchen, the new kitchen took a while, so I had not noticed the item was damaged for a good few weeks plus.
On contact Aurovita they had no issues with me returning the item.
I was sent a prepaid envelope for return and recieved the new item even before I had managed to return the faulty goods.
The email between myself and them regarding the return were prompt and they were very pleasant.
I think the true worth of a company is when things go wrong and aurivita passed this test with flying colours.
Im delighted with how they dealt with this issue and it has prompted me to write my first review.
Good on trust pilot making joining via facebook too, how easy!
i bought a moisturiser that is £20 in the shops for £5 including delivery.
it came withing 4 days of ordering and when i had a query i sent an email and got a reply with a day.
i think its hard to trust a company when you see such bad feedback, but people only review when they have had bad service!
I received 10 delayed item emails from them whilst waiting 3 months for an important pharma. They have no accountability and I cancelled my order and will no longer be using them or referring others to them as before.
Purchased an obviously faulty product from Auravita which I returned. They disposed the item without even telling me and subsequently refused a refund/replacement. Had to get Trading Standards involved. Very poor customer service, would not use again.
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