I travel monthly, and I nearly always use Auto Europe for my car rentals. My reservation is always easy, my car is always waiting, and the employees are always polite and professional. I would recommend Auto Europe to anyone.
Be very careful! -- If you rent a car from a train station or airport, there is going to be a heavy tax involved, which is not included in the autoeurope US price. So, it may look like you're getting a great deal, but then you show up to the rental desk and you get slammed with a big fee. It is clear that they try and hide this fact from customers by putting it in fine print on their website. My suggestion: rent a car directly from a provider, such as Hertz, Avis, etc, and don't go through a middle man such as Autoeurope. That way, even if there are extra taxes, you see it in the price online, so you know exactly what you're paying for. In other words, there are no surprises.
Easy to book and great value with a second driver included in the cost (this is about £8 per day picking up in London). The one downside that applies to nearly all rentals at Heathrow London is the pick up is so far out at the perimeter it may as well be offsite. Having said that the wait for the bus was under 10 minutes. No lines for pick up this trip and a good choice of vehicles from National. Yes, you have a choice of any vehicle in the class booked which gives you a bit more flexibility. Drop off equally simple and at this location the drop off bays are covered which is a bonus with all the rain and the receipt is issued without going into the main building. Again a wait of less than 10 minutes for a shuttle bus to terminal 5
I like that there were no hidden costs. Simple check in on arrival, good selection of cars clean, and ready to go. And the return was quick, and paperless. I like that I could buy insurance at time of booking.
I think this company is very dishonest and excess refund service is simply a fraud, since they do everything they can to avoid refunding excess. This accident already ruined our honeymoon trip and current behavior of Autoeurope does not help at all.
Complete story: We had a honeymoon trip to Sardinia. We rented a car from Autoeurope(as a broker, and I bought excess refund coverage), it was Firefly car. On 2013-08-19 at aprox 14:00 I was slowly driving down the hill at about 30-40km/h in La Pelosa beach, Stintino (road number SP34). Road was narrow, on my side of road there was sidewalk and cars where illegally parked on it(there was a sign "no stopping"), because of this, people was walking on the road itself on the opposite side of road, so incoming cars drove closer to the middle of the road, and I kept closer to sidewalk on my side to not crash into incoming cars. Road was slightly bent to left, two cars where left unattended dangerously with 2 wheels on the road, not in line with all others (other cars was all 4 wheels on sidewalk) this way further narrowing already narrow road. My wife saw a spider on me and started to shout (she’s scared of them), I got scared of sudden shout and looked at her to see what happened, a second later I touched first of not in lined cars and by friction I was dragged to a second car. I did not break any traffic rules: I was in my side of road before and after the crash. We called police, it came and filed a report, also fined all those cars for illegal parking. I did everything I had according to contract rules: called police, notified supplier, collected all documents I was given, did not agreed to be guilty. Autoeurope first rejected my request to get excess refunded by stating that I do not gave them all documentation: police report and repair bill is missing. Firefly did not had repair bill then we left Sardinia, and police did not give me a copy (I asked them for it) at sight of accident, but they said Firefly will get it. After I complained to them pointing out rule in contract that they will retrieve missing document from supplier, they just ignored my emails. Then I complained to my local ECC(www.ecc.lt), after they talked with Autoeurope, I received a letter saying they will try to get missing documentation and it should take them 2-4 weeks. After that time passed and I have not received any response from Autoeurope, I requested police report from Italian police on my own and I forwarded it to Autoeurope. Then I got response saying it does not matter if I have a police report or no, this accident was caused by gross negligence and they offered only 1/3 of excess that I paid, stating this is their "good will" offer. Firefly contract also has exception for gross negligence, but they did not consider that as gross negligence.This was a driving accident and probably all driving accidents have some sort negligence involved, but if anyone was grossly negligent in this case, then it was people parking cars dangerously in forbidden place. In police report, I can’t find who fault it was, however, it has written that car drivers what I crashed into where fined for violating traffic rules.. I have not breached any contract rule, I have not violated any traffic rule, so I don’t see a viable reason to reject my excess refund request.
This can not be considered as gross negligence: - I did not violate any traffic rules: I was careful and driving at low speed(impact was weak event airbags have not deployed), I was in my lane before and after the crash - Other car drivers broke traffic rules and created this dangerous situation. If anyone was grossly negligent it was they - they knew they were doing wrong, but they still did it. Moreover they left it dangerously with 2 wheels on road itself, not in line with all others(other cars was all four wheels on sidewall further from road). - I did all procedures as stated in contract: called police, notified supplier, filed all the documents, have not agreed I`m guilty... - I can not find any statement I am guilty in police report, but it has statement that other drivers where fined for illegal parking - Car supplier(Firefly) also has exception for gross negligence, but they did not consider this as a gross negligence, moreover they did not event mentioned this can considered as such. - This was reflexive behavior and most would act the same. Just a simple divers mistake in a situation what you are not prepared for.
Would you buy this service if exceptions was clearly outlined? You find them only after you buy this service! Moreover can you think of a case there it can be refunded considering simple drivers mistake is interpreted as gross negligence? Exclusions(from original contract): When damage is caused to interior, underside, clutch, gearbox, underside, oil pan or roof of vehicle. - When any rental vehicle has been driven off-road, on unpaved roads, in unauthorized countries or areas. - When the driver is not named and authorized on the rental agreement. - When the driver is under the influence of alcohol or drugs. - When any fraudulent, dishonest, or criminal act has been committed by the driver and/or passengers. - When the damage is caused by the driver due to: gross negligence or intent, adding wrong fuel, traffic violations, burned clutch, using the hand brake incorrectly. - When the vehicle is stolen due to the loss of keys. - When parts of the vehicle are stolen as well as personal belongings from the interior. - When damages occur while parking or in a parking facility. - Also excluded from any refund are towing fees, extra costs for overnight accomodation, public transportation, taxis and adminstrative fees of car rental suppliers
If for some reason you must use Autoeurope service, DO NOT BUY REFUNDABLE EXCESS, its a total scam. They have no intent of paying, its exactelly the opposite - they will do anything they can to NOT refund ! ! !
WE booked a car for after a cruise arriving in Sydney on a Friday morning.WE had an email dialogue with AutoEurope about getting to the office from the ship and they stated cab for $25 was the least expensive route. They had no help and no pickup in Sydney. No closer office. I put an approximate arrival at 9:30AM although their office was open at 8AM. Disembarkation got us to the hotel after the $26 taxi at about 8:45AM to an empty Auto Eurpe office . A call to AutoEurope indicated we were too early to pick up the car, the agent would be there for 9:30AM. The hassled agent arrived at 9:45 AM annoyed that we expected an office to be open if there were no reservations until 9:30AM. What was a few minutes delay. we felt we wre delayed in starting our touring and wre grumpy with her. By 10:10Am we were on the road with our prepaid rental. The car performed well with above 30miles per gallon( <7.0 litres/100km) despite stop and go traffic Retuning to Sydney international was easy once we found the underground tunnel out of Woolomoolo. The backup at the airport was not the fault of rental car returns but Sydney airport poor management of traffic. AutoEurope check in was easy and correct with no final charges. Good review for the car , price and clarity of reservation. Only deficit was no pickup by Auto Europe( you have to find them) and agents may not be concerned about your desire to get going to see their country.They've seen it
WE climbed the hill into Hobart from the cruise terminal after the "complimentary city shuttle " left half full and left us standing on the sidewalk. The Mayor of Hobart just waved us off stating it wasn't a bad walk to town. We found a friendly agent to greet us. She handled the paperwork well and added support in getting us maps She gave us a wave off to our day rental. WE fared well with a well maintained automatic. Our best part of Hobart was the Auto Europe agent who proved knowledgeable and friendly.
I have used Auto Europe in the last couple of years overseas and it has always gone smoothly. The car was considerably new. In great condition. And Europcar had the car ready when I arrived and they were waiting for me when I reached the destination. Would do business again with AutoEurope. Also, very competitive rates compared to others.
The online navigation with Auto Europe was very user friendly. We made a reservation months before travel and everything worked out great on the day we collected the car we reserved. The business makes very attractive options for upgrade if they have many cars in different classes available. If you make your reservation online and are traveling into London Heathrow, you need to take the Avis bus to the car rental location. Only reason we did not give 5 stars was because of the wait in line when we arrived. We would use them again without a doubt.
First off: I have booked rental cars with Auto Europe several times and was always satisfied. The experience in Amsterdam was not good and if I would have known upfront that Dollar was the rental car company, I would not have booked. I knew that most rental car companies have their counters and rental cars right at the airport. Unfortunately Dollar does not! Dollar required a shuttle (we waited approx. 20 minutes outside the airport). It was a small 8 seat MiniVan filled to the last seat by the time we left and we were lucky that our luggage fit. Than it was approx. a 10 minute ride to the rental office located on the back side of a gas station. The office looked very unprofessional. Only two counters were open and it took approx. 45 minutes before I had the car key in my hand. In summary: with any other rental car company we would have been on our way 1 hour earlier.
I rented an all inclusive with insurance etc for a station wagon and AutoEurope switched from Budget to Avis and changed it to rebursable deductable. The car turned out to be a Hyundai and quite nice. The only bad part was the $100 fee added on the contract when I got the car for airport location. So anyone renting from AutoEurope needs to add about $100 to any quoted fare.
We were very satisfied with the rental and the staff. The inside of the car could have been cleaner (sticky surfaces, remnants of spills etc.). There was some discrepancy with the bill upon return of the car, but the staff was willing to discuss the discrepancy, review the confirmation we received and correct the error with an apology. The rate we received was very competitive.