Automotix Reviews 

3,203
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

This place is suppose to be some high end used parts company when all actuality its some guy sitting behind a desk ordering part from a 3rd party company but yet charges high prices saying that the... See more

Rated 1 out of 5 stars

Do not order from them if you DIY! I ordered a transfer case for my BMW, with control module. Installed fine on my own, but professional shop couldn't programmed it to my car either because the transf... See more

Rated 1 out of 5 stars

I purchase a rear axle from this vendor. Scheduled delivery 11/22/23. On that day I had staff ready to unload that parts. "NO SHOW" tracking showed it was local. After the Thanksgiving holiday I cont... See more

Rated 5 out of 5 stars

I ended up having to cancel purchased part. Refund was successfully provided, the process was flawless. Amazon was also involved with the transaction. I will tell all of my automotive repair fri... See more

Company details

  1. Auto Parts Store
  2. Car Accessories Store

Written by the company

Automotix.net is your premier online destination for quality used auto parts, backed by over two decades of experience. Our dedicated in-house sales and customer service teams are here to help you every step of the way, ensuring you find exactly what you need from our massive inventory of over 40 million parts. We pride ourselves on being an industry leader, with a robust part locating service that spans nationwide. For your peace of mind, every part comes with a 1-year warranty. Our goal is simple: to help you get your vehicle back on the road quickly and affordably by providing unparalleled value and service.


Contact info

2.1

Poor

TrustScore 2 out of 5

3K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.1

All reviews

(3,203)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not order from them if you DIY

Do not order from them if you DIY! I ordered a transfer case for my BMW, with control module. Installed fine on my own, but professional shop couldn't programmed it to my car either because the transfer or control module were faulty. Warranty said my car HAD to be at the shop and left there for 2-3 days (which would cost more for storage than I paid for the part). Unwilling to coordinate a day for inspection and spammed some canned response when inquiring about next steps. Now they refuse refund until THEY can check it out.

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

automotix scam

This place is suppose to be some high end used parts company when all actuality its some guy sitting behind a desk ordering part from a 3rd party company but yet charges high prices saying that they check the items before sending them out , thats all a load of s###
When everything is paid they could give a shit about what you ordered or any warranties dont let them scame you!

July 22, 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer service & lies.

Worst customer service & lies. I ordered a transfer case $588 fir the part, $300+ for shipping. Because there website was wrong my billing address had to be put in as my shipping address. I emailed about this 20 min after ordering the part at midnight. I called them as soon as they opened the next day to also inform them. They told me more or less sorry about your luck. It took me calling the courier (R&L couriers thank God for their help) & the courier calling them to get it straight. They lied & told the courier I refused to pay the fee to change my address. I was never given that option. To change the address it cost me $310. I ended up paying more for shipping than the part. Worst experience of my life. Im praying that when I receive the part its not defective

June 21, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad company horrible service and…

Very bad company horrible service and junk parts also Cielo the manager is very unprofessional and they will 100% scam you stay far away from this company look at the other reviews us all having the same issues isn't a coincidence and I'm also gonna report to the BBB

May 6, 2026
Unprompted review
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Rated 1 out of 5 stars

SCAM SCAM SCAM!

SCAM SCAM SCAM!! take your money and go elsewhere. do not order with these people they will take your money and not return it.. I have been fighting tooth and nail to get my money back and the order never even shipped!!!! Do not not order from them they will take your money!!!

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience. We bought a front seat for a Chevy Cruze, and when it arrived, one of the electrical plugs that gets inserted into the car itself was completely severed and missing. We contacted the company for a refund, as we'd bought another seat elsewhere. They wouldn't process the refund until they got their seat back. When the person came to pick up the seat, they wouldn't take it back because it was not in a box. The seat was NOT delivered to us in box.

I had to call back and wait 30 minutes to speak with someone, and I was told that they'd let the shipping company know to take it back without a box. The day that the seat was supposed to be picked up, I got a call confirming. Then, no one showed up to pick it up. That was a Friday. I called back on Monday to find out what happened, and I couldn't get ahold of anyone. I emailed and was told that they cancelled the pick up because they called and emailed and got no response.

So again I had to call and arrange the pickup. Later that week, someone came to get the seat, and again would not take it, this time because it was not on a wooden pallet, and that it was not wrapped up in plastic. It was NOT delivered to us on a pallet, and the plastic that the seat was wrapped in was thrown away.

I had enough of the runaround, so I filed a chargeback with my bank for the almost $450. Magically a week later, someone came to pick up the seat without a wooden pallet or plastic wrapped. My advice is to avoid this company.

October 1, 2025
Unprompted review
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Rated 1 out of 5 stars

This company is a farce

This company is a farce. After ordering a part for my vehicle on 9/1, I did receive a receipt via email or otherwise, which was the first indication that they were not legitimate. Second, the part did not arrive on the day they purported it would, so I began calling customer service. After one conversation with someone I could barely understan, they stopped answering my calls. Then I emailed customer service and got no response. The day after I reported this as fraud to my bank, they stopped answering part was left on my doorstep with no shipping label, wrapped in brown paper no box. Lastly, the part was no intact for the mechanic, with several pieces broken from it. The entire experience has been TRASH. Do not

September 8, 2025
Unprompted review
Rated 3 out of 5 stars

Ordered a side mirror for my Kia

Ordered a side mirror for my Kia. Part was okay, but delivery took almost two weeks, way longer than they said. Customer service was polite, but it was frustrating. Mirror works now, but shipping’s gotta improve.

July 9, 2025
Unprompted review
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Reply from Automotix

Sorry to hear about your experience. I will send you a request for more information. Can you please provide us with your order # so we can look into this?

Rated 5 out of 5 stars

I WAS SO SAD WHEN MY TRUCK BROKE

I WAS SO SAD WHEN MY TRUCK BROKE 😢 but this place had an engine and now it’s like new again!! 🥳 Shipping was quick, price was okay. I’m just SO RELIEVED to be driving. You guys rock!

June 16, 2025
Unprompted review
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Reply from Automotix

Thank you for the review. I am glad we had what you needed and your truck is back on the road.

Rated 5 out of 5 stars

Needed a part for my old Dodge

Needed a part for my old Dodge. Their site had it, and it wasn’t crazy expensive. Arrived in good condition, works fine. Their network of yards is huge, which helped me find it. I’ll check here next time.

July 1, 2025
Unprompted review
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Reply from Automotix

We have millions of parts on our site ready to ship. We are excited you found one for your Dodge truck! Thank you for your business and your positive review.

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Rated 5 out of 5 stars

automotix got me a alternator

automotix got me a alternator for my dodge. came fast, works good. site’s kinda hard to search tho. price was cheap so i’m cool with it. truck’s running again!

June 29, 2025
Unprompted review
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Reply from Automotix

Thank you for your review. We are in process of making some updates to our site to make it easier to use. I am glad your truck is running again.

Rated 4 out of 5 stars

The missing star is really not the

The missing star is really not there fault . My lack of understanding of what it was that I actually needed and what was called what made it a bit tricky for me .
My mechanic knew exactly what was what and once I felt confident I was buying the right item, everything went smooth part works great no issues whatsoever so ever.

March 13, 2025
Unprompted review
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Reply from Automotix

I am glad to hear everything went well for you, that is our goal.

Rated 5 out of 5 stars

The whole process was easy and the…

The whole process was easy and the customer service representative was knowledgeable and got me the best deal.

May 15, 2025
Unprompted review
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Reply from Automotix

Thank you for the review, and thank you for trusting us with your business. I will let the Sales and Service Team know that you had a great experience. I will send you a private message if you can let me know the name of the agent that helped you.

Rated 5 out of 5 stars

First Impression

So far the customer service was helpful. I ordered the part but for the wrong engine size. Canceled order. Awaiting refund and ordered the correct part. Will update when have more info but so far it’s been good. Let’s hope they get my part by the date they listed. 🤞🏻

June 3, 2025
Unprompted review
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Reply from Automotix

Thank you for the review. We have been working hard and making changes to our processes and customer service team to improve our customers experience.

I will send you a private request so I can track down your order to make sure it shipped. Please reply back to the message with your order #.

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Rated 5 out of 5 stars

The engine works like a clock

The engine works like a clock, with no issues whatsoever. Thanks.

May 22, 2025
Unprompted review
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Reply from Automotix

Thank you for the review. We have been working to better our operations and customer service to provide the best service to our customers.

Rated 5 out of 5 stars

Great service. Clearly under new management

Ordered my transmission on a Monday, shipped on Tuesday and received on Friday. I ordered before looking at reviews. Clearly, they have as well and have made changes.

May 5, 2025
Unprompted review
Automotix logo

Reply from Automotix

Thank you for your review. Yes, we have been making a lot of changes to better serve our customers. We look forward to working with you in the future.

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