GameStop Reviews 

I ordered a game online...took longer than expected, okay no big deal. I open the package, it's got the receipt with the game I ordered on it, but a completely different game. I try to return it at a store, because it says on their website you can do that..however you cannot. So now I'm supposed to pay for shipping and handling, which is almost 2x what the game is worth. What a joke. Lost a customer. I'm over it.

GameStop provides the worst customer service I have ever experienced from a major retailer. My attempts to get assistance are consistently met with extreme delays, often taking up to two weeks just to receive a single email response.

This is probably the worst place to place online orders! For starters, I can’t even access the website from my IP address because it keeps telling me that I’ve been blocked when I try to log in and that access is denied. I have to use a VPN to access the site. But that’s just the tip of the iceberg...

When I try to place an order, I constantly get different error messages. One time it says, “Select a different payment method,” and another time it shows a completely different error... I’m occasionally able to place orders for a while, but not all the orders I want.
Then, just as randomly, it starts showing errors again when I try to place an order.

Also, I recently bought a GameStop Pro membership, which they constantly advertise on the site and shove in your face. But you know what? They took my money but didn’t give me anything! The site is asking me to pay for the membership again, as if I hadn’t just done it... I called customer support, and they told me they’d created a ticket for the issue, but it’s been 5 days since then, and they’re still investigating it and can’t seem to activate my membership—even though they’ve already taken my money... This is just absurd! They don’t care about their reputation, and they’re the epitome of incompetence! And their website—I’ve never seen such a laggy piece of code in my life! And believe me, I’ve seen a lot in my life...

I haven’t even resolved the old issues and errors yet, but today another problem has already cropped up… all my orders have disappeared from my account, as if they were never there. It's just unbelievable how such a large and well-known chain can be so careless about its reputation and its customers! These people don't understand anything about business and are doomed to a slow collapse.

1-Star Review — Extremely Frustrating Same-Day Delivery Experience

I will never order from GameStop again after this experience.

I placed a Same-Day Delivery order and was surprised to discover that GameStop was using an Uber driver to deliver my purchase. The driver then began texting me saying that he was bringing my order back to the store and asking me to cancel the order. I had no idea why I was being asked to cancel an order that I had already paid for and was waiting to receive.

GameStop later told me that the order was canceled because their delivery partner was “unable to safely deliver the package to a secure location.” That explanation does not match the experience I had with the driver, who was actively contacting me and asking me to cancel the order.

What makes this even more frustrating is that GameStop chose Uber as its Same-Day Delivery partner. As the customer, I shouldn’t have to navigate problems between GameStop and its third-party courier or be put in the position of canceling my own order because the driver wants to return it to the store.

The item was ultimately returned, my order was canceled, and now I have to wait for the refund to be processed.

If GameStop is going to advertise and charge customers for Same-Day Delivery, it needs to take responsibility for the entire delivery experience—including the actions of the delivery partner it chooses to use.

This was incredibly unprofessional and frustrating. Based on this experience, I would not use GameStop’s Same-Day Delivery service again, and I personally will not order from GameStop again

Warning: GameStop shipped me a used Xbox Series X that arrived completely infested with bugs. This is a massive biohazard and a health risk to my home. When I contacted customer support to get this resolved, they refused to make it right. Unacceptable customer service and zero quality control. Avoid buying pre-owned items online from them.

Wish we could go to zero!
They gave me only 14 of the 20 games I ordered, and only 3 were in acceptable condition.
Oh and the Xbox I ordered was a different storage than what I paid.
These guys totally f?!$ing rock!

Edit** Walked in on 8/15/26 and witnessed the same three children throwing cards all over the store and creating a disturbance. Needless to say, I couldn’t even get what I needed to because they kept looking over my shoulder and harassing me.

Massive markups, minimal/decaying merchandise selection, roaches, bedbugs, and employees that lift the merchandise before it even hits the shelves and brags to customers about buying it are but a sprinkling of why Winchester does not need this store.

A female employee has also been assaulted twice at this store during evening hours, and absolutely no preventative measures have been put into place to safeguard these females. Instead, they receive more closing hours because management wouldn’t work them.

The store is inconsistently open at best, with an open sign on and locked doors for hours on end. Couple this with the inability to answer the phone, and it’s even more of a reason to support our local shops and non-inflated retail stores. I personally witnessed the assistant manager debasing Highspeed Collectibles (which is a local business), and it was the ultimate irony due to the owner of the business being in the store. Things got awkward quickly for all of the right reasons.

Family friendly is an absolute joke, and I highly recommend that nobody take their children there for game nights, unless they want grown men talking down to their kids with management standing idly by. The store was nothing more than a babysitting center for the entire summer, as loitering kids just sat in there, buying nothing and creating messes for employees and patrons alike. I was shot in the eye with a rubber band because the assistant manager was having a rubber band fight with these kids in the store, and I personally witnessed him rip off two kids completely by enticing them into a bad deal. If that wasn’t going on, then they were throwing cards all over the store and harassing customers about their purchases.

If anybody has had problems with their PSA grading as well, then I would highly recommend you file arbitration against this store en masse to resolve your issues because they conveniently don’t tell you that you waive your rights to a civil or class action lawsuit upon card submission, nor do they provide you with a copy of the contract. This contract has changed numerous times since November 2025, and no updates were ever provided to consumers. The assistant manager has also withheld thousands of dollars worth of merchandise from individuals, when the contracted services were not provided.

If anyone has bought a used system from here within the past six months and you magically got bugs, then you know exactly where they came from because I smashed one on the counter out of sheer disgust. These were also getting into multiple other pieces of merchandise that individuals were buying and taking home.

As a shareholder with Vanguard and BlackRock, you can rest assured knowing that we will be questioning why we still keep you within our ETF because a single dump would spiral your stock to the single digits right now. You have had multiple opportunities to do better in this town and across the board, but you just can’t get it together and don’t deserve to be here. You will never beat Microsoft and Steam as an entity, and your quest for EBay was absolutely laughable. Don’t even get me started on not being veteran friendly because that’s one of your worst policies.

Go support places that actually deserve your business, and don’t treat you as a mark like these grifters. The days of Ben and Mark running an awesome store in this town are long gone, but I would highly recommend that you go see them in Mount Sterling and Richmond.

I bought the console online & decided that it was the wrong decision. The package never arrived so I contacted their offices in attempt to cancel but it was mailed. I explained that I changed my mind & the representative emailed me instructions for the return. The instructions were clear: take to any Game Stop store w/in the 3-week window, present receipt,& they will credit me. I decided NOT to open the box & take it to the Game Stop Northwoods mall & they said ‘NO, we cannot override the computers on returns past a certain date and mine was passed. I showed them the email which showed I was returning it 2 weeks earlier than deadline but they refused to credit me. I left the box w/them & walked out contacting their offices by email replying to their email & they decided to change the rules explaining that now I need to walk the shipping waybill to their offices to ship the box THEIR store has.

Bought a ps3 console hand controllers no good will not even turn on totally dead . Contact customer Service was told to return complete order after waiting two weeks for a three day delivery, I elected not to do this and bought a new controller decided to eat the cost guess what new controllers no good either so I took one of my old controllers out of the closet. It works fine, not the console call customer service they tell me I can ship the controller back at my expense plus a restock fee on something that never worked when they sold it. This place is a scam never ever do business with them.!!!!!!!

On July 21st, 2026, I placed an order for an Xbox. The company's stated delivery timeframe is 1 to 3 business days. However, the initial delivery date provided was July 25th, 2026, which has since passed without the item being received. The purchase amounted to $243.16.

On July 28th, 2026, I contacted the company to report the non-receipt of my Xbox and requested either a replacement or a refund for immediate dispatch. I was informed that the Xbox had already been shipped and that the company would need to contact USPS directly. Prior to this call, I had already contacted USPS myself and was informed that they had no record of receiving the package. I conveyed this information to the company representative, including evidence of my communication with USPS. The representative stated that the company would need to conduct its own investigation. I expressed concern regarding the time frame for this investigation, given that I was able to ascertain the package's status within an hour. The representative was unable to provide an estimated completion time for their investigation.

Upon calling back on July 30th, there was still no new information available. Later that evening, I received an email indicating that my package had just been picked up on July 31st, 2026. This is 10 days after the order was placed and 6 days after the promised delivery date of July 25th. I subsequently contacted customer service again in On August 3rd, I received an updated delivery notification indicating that my package was scheduled to arrive that day. At 7 PM, I contacted customer service and was advised to wait until 9 PM to call again, as deliveries could extend until that time. However, by 9 PM, the package had still not been delivered.

Today, August 4th, I contacted customer service again to request either a refund or the immediate delivery of my package. My request for a refund was denied. I have now been provided with a new delivery date of August 5th, 2026.

I have expressed to four separate customer service representatives my complete lack of confidence in this company's ability to deliver my package. I was informed that due to recent tracking updates on my delivery, I am no longer eligible for a refund. I was instructed to wait until Wednesday to ascertain whether the package will arrive. I have emailed their corporate. I have called them on numerous occasions. My husband has contacted them on five separate occasions. Each time, they have declined our request for a refund, refused to allow us to speak with a manager, or denied our request for a replacement Xbox to be shipped. They consistently provide the same information, stating that the item is currently in transit and is expected to arrive on August 5th. This Wednesday, I filed a complaint with the Better Business Bureau, hoping they can assist in resolving this matter, as I have been unable to make any progress independently.

Spent over $20 for gta 5 same day delivery. Not only did the case come in complety broken and barly hanging together the disc also has deep scratches making it so it can not be read. Most messed up part is i can't even get a new one or a refund as the closest game stop to me is 30 minutes away and i'm not gonna spend another $10 the ship it back to them unless they wanna pay for that which i know they wont. Game stop is such a damn scam DO NOT BUY ANYTHING FROM ANY OF THEIR STORES this is not the first time something like this has happened.

I placed an online order for a gold 1tb slim ps4 and paid them for delivery. Got a tracking number and all seemed OK, then after a week of checking and gamestop saying "waiting for carrier pickup" and fed ex saying " awaiting package", I called customer service. An east Indian girl whom I couldn't understand said she was sending the replacement and would send a new tracking number to email but never recieved an email and never mentioned after they investigated this. So I call today to find out and was told I have to wait for investigation to finish and nothing they could do. I inquired about a discount or something and was told no she couldn't. Now my nephew isn't getting a ps4 to play on for his birthday. Gamestop has lost all credibility with me now and if there's no tracking number tomorrow, im going to cancel the order.

They are complete liars. They advertised 1-3 dYs to receive it. A week later I will have to wait until the end of this week to get the things I paid for. When I contacted them the only way possible, they doubled down and told me everything was fine and on the way. Complete BS. You Can't call and speak to that department and customer service admits that they don't have the ability to do anything. How are their jobs e en necessary? I have spent thousands there Nd this is how they treat me. I put over$200 of merchandise in my cart went to add an item and in pink and read they informed me that all of my items were no longer available. 3 times I did that. Same thing. Then the CEO says that losing games is insignificant. So basically that is the way he feels about those that kept them in business. I have screenshots and emails to prove it all. I WISH I could post them here.

I was really looking forward to my latest order, but it was a letdown. While the delivery was on time, one of the items—a special edition game—was missing from my shipment. I double-checked my order confirmation, and sure enough, it was supposed to be included. When I reached out to customer service, they were polite but took forever to respond. I wasn't expecting perfect service, but getting such a big part of my order wrong is frustrating. I hope future orders go smoother.

GameStop has another scam going on so everyone is aware to grade a card it went from $30.00 to $80.00 and they say it’s because a backlog in grading such. Always something.

My wife and 12 year old son purchased a SD Card from the GameStop in Ridley Park. She noticed after the sale that the clerk charged her $63.59 for a SD Card that was priced at $34.99.

She asked Shawn, the manager why they charged her twice the price listed on the package. Shawn told her that prices do increase unexpectedly and that it was employee error. He did not offer her a refund or any other option.

My wife was extremely upset when she got home. She said that Shawn told her that there is nothing he can do. My wife was also upset because Shawn did not give her a receipt so she had no proof of the purchase. Luckily she paid using her credit card.

I took the card back to GameStop and talked with Shawn. He said that prices go up on items and the posted price was an employee error.

He offered me a refund and asked for an ID. I gave him my Army CAC Card and he told me cannot accept the Military ID as proof.

I have used this same CAC Card to access the Pentagon, classified areas and airlines but it’s not good at GameStop.

I have no idea what the pricing policies at GameStop are but it seems that you cannot trust the posted prices. The priced marked evidently does not matter.

My 12 year old is very upset and he is going to tell all his friends not to shop at GameStop.

My wife is upset by how they treated her and thinks they gave us extremely poor service because we are an interracial couple.

I cannot recommend GameStop at Ridley Park.

Marc Young
215-204-7482

Went to GameStop at the Shops at the Meadows in Lone Tree Colorado to purchase a Sonic X Shadow Generations game for a Switch 2 for my grandson. GameStop price marked on the game was $24.99. Went to purchase the game and Justin informed me that price marked was wrong, removed GameStop price tag and charged me $49.99. Disappointed GameStop did not honor their marked price - deceptive advertising. Buyers beware.

After purchasing a PSA 10 card. The card had a shipping label made From Florida. 2 hours later it said it was delivered to the west coast oregon by U.S. mail then saw the card on ebay the next day. The employees are stealing the cards and selling them. Telling the store manager that they shipped the card. I filed a police report and sending it to corporate along with the ebay account with my card and the fraudulent report sent to the post office. That store is toast.

THERES A REASON THEY ALREADY WENT BANKRUPT AND THEY SURE AF DIDNT LEARN A SINGLE THING FROM IT. if i could leave less stars I would, I purchased over 200 bucks worth of 360 games and only 2 worked and its not that the rest of the games were just a little scratched nono no theyre messed up so bad you cant even see light retract off the back of the disc, theyre all covered in cockroach guts and DEEEEEEP scratches some of which are the notorious and obvious 4 round groove scratches from the xbox falling over yet out of the FOUR exchanges I've done online going on a fifth if i wasn't just refunding at this point, not a single person checked the quality then there customer service lies to me and assures me they check every single order. A blind guy would know these discs were garbage im not even kidding. Unacceptable and ill cheer the day they go bankrupt again and it WILL happen and nobodies Daddies money can save em again this time.

I’ve shopped at Gamestop since I was a kid and I have noticed that the cleanliness of their stores, customer service, and products have gone down in quality. Every store I’ve gone to either has price gouging on everything. Online ordering is the worst as they will literally give you an item that is clearly damaged/tampered with or not use enough packaging to protect what you’ve ordered. I don’t know why the industry still collaborates with them to be honest. There are better options out there compared to this place.