Backpackbazaar Reviews 

Absolute joke. Ordered in April and refusing to give me a refund.

Absolutely appalling trying to sort a return was helpful at first now just ignoring my emails trying to do a chargeback on my card as I don't know what else to do

This is the worst company to purchase from. I purchased a bag and attempted to return it when they offered a 10% discount to keep it. When I decided I didnt want it they never responded. I am looking to explore legal action and contact the BBB.

Worst online buying experience ever!!..Really wished I'd took the time to read reviews...Order received after several weeks which bared no resemblance to the advertised product...I've been trying for nearly 3 months to get a return address, but to date without success..Initial reply offering a discount then nothing since!..I never leave negative reviews but on this occasion fealt compelled and actually feel I've been conned!.

I wanted to return an item, I was told I didn’t have to return the item but could choose an alternative for the same value which I did. I continuously tried to chase this up via email first two times I did get a reply and after that nothing. Seven months on and I have received nothing. I certainly wouldn’t recommend this company to anyone and I would never order again from them.

I wanted to share my experience so other customers can make an informed decision before ordering.

Although this company presents itself with a .UK website, a .UK email address and a UK (+44) phone number, I later discovered it is not based in the UK (either the US or Australia - difficult to pin down exactly where!) and my order was shipped from China, which resulted in much slower delivery than expected.

When the bag arrived, I was disappointed with the quality. In my opinion, it did not match the description or photos on the website, looked cheaply made, and the overall finish felt poor quality.

When I contacted customer service to arrange a return, I was first offered only a partial refund instead of a straightforward return process. I was then told I needed to return the item to China at my own expense, which I did, costing £25.65.

However, the parcel was refused by the recipient and returned back to me. Since then, communication has stopped despite repeated attempts to resolve the issue.

Unfortunately, by the time it became clear the issue would not be resolved, I was outside my credit card provider’s time limit for a chargeback claim (120 days from the date of return – roughly when communication stopped!)

Based on my experience, I would strongly recommend customers carefully check where products are shipped from, understand the return process in advance, and read recent reviews before purchasing.

This is the worst company I have ever had the misfortune to deal with.
I ordered 2 carry on bags for £94. I eventually received a message from Evri on 14 April saying the package had been delivered followed immediately by another saying it could not be delivered as it was too heavy/large and had been returned to the sender. Since then I have been trying to contact the company to ask for the order to be resent. They are completely unresponsive and do not answer the contact phones.
I would uge all potential buyers to find anothe supplier. Backpack Bazaar is either corrupt or incompetent.

Ordered a back pack for a birthday present on 15th March 26, apart from a confirmation email I have had no reply to email sent, or the back pack ordered, delivered. This is now 17th May 26, I am not a happy bunny!
DO NOT! USE THIS COMPANY, ABSOLUTE RIP OFF!
NO STARS FOR THIS SO CALLED SUPPLIER.

DO NOT USE THIS COMPANY
It's NOT even worth one star!
Ambiguous ordering process led to my mistakenly purchasing two bags. Didn't reply to my email about this.
slow delivery of low quality goods. So went to returns page to find that email addresses for contacting them no longer exist and the telephone number unavailable for calls.

Ordered a backpack, which, when arrived, was faulty. They said they would look into it and follow-up with an update from the supplier.
Nearly three months ( and counting ) they still have not got back to me with an update from the supplier. I've asked for a refund yet this has fallen on deaf ears.

Firstly, I tried to cancel the order before you had dispatched the product (which the refund policy states is ok,) and they didn't process this.

Then they have sent the wrong product to me as per the attached photos. I paid for a different product which you have not sent.

DO NOT ORDER FROM HERE! Worst, most misleading company I have ever come across. Tried to cancel shortly after ordering - they wouldn't let me, even though on the website it says you can. Took ages to arrive and when it finally did the Bag was advertised as leather - it was fabric. Tried to return but you have to pay shipping costs - which is fine if it's £2.99 but this was $40!!! more than the bag is worth. Total and utter scam of a business. Would have given it 0 stars if I could.

Slow delivery and I was sent the wrong item. Very poor response from Customer Support. I have wasted a lot of time trying to get them to send me the correct item, but have now lost heart. I would advise avoiding this company altogether.

Great service, good quality products, definitely recommend

Very misleading they are not a Uk company as advertised
I placed a order for a bag but mistakenly ordered 2 instead of 1, I contacted them within 10min of placing the order they replied stating they could not change the order even tho it was not dispatched until days after order placed.
At this stage I was under the impression they were a Uk company
It’s not worth returning the item costs are around 45 Australian dollars.
They offered 20% refund if I kept the item
VERY MISLEADING COMPANY

Dreadful service. Still waiting for my bags that I ordered about 2 weeks ago. When I enquired, I just received the stock answer, your bag is in transit, be patient. Nothing else. Will NOT use this company ever again, I wish that I had read the various reviews beforehand.

I purchased a backpack as a Christmas gift specifically because it was advertised as having clips to attach it to a bicycle. The product page clearly showed this feature in both the description and photos.

When the bag arrived, it did not have the bike attachment clips at all. I contacted the seller and was offered only a 20% partial refund, despite the item being mis-described.

I was then told I would need to return the item at my own cost for a refund, only to discover the return address is outside the UK, with return shipping costing around £30-£40.

As a result, I had no realistic option but to accept the 20% refund and keep an item that was not as advertised.

Very disappointing experience. I would strongly advise other buyers to check return locations and product descriptions carefully before purchasing.

I waited almost a month for delivery. Within two days of normal use, the bag fell apart ‐ stitching failed and it became unusable. This is clearly a manufacturing fault, and I have photos to prove it. I contacted customer service promptly. What followed were weeks of delays, contradictory responses, and constant reliance on internal policies rather than addressing the defective product. I was offered 20%, then 30% to keep a faulty unusable product (even though I asked for 80% as I felt it was only fair to me) or told I could receive a full refund only of I paid international return shipping that costs more than the product itself. This return address was somewhere in China by the way.

Despite escalating the issue and explaining that the delays were caused by their own review process, they refused to take responsibility. The focus was always on policy loopholes, not customer fairness or product quality.

Thus has been an exhausting and frustrating experience. I would strongly caution anyone- especially UK or EU customers- to think twice before ordering. If something goes wrong, do not expect a reasonable or proportionate resolution.

Photos will show the bag after just two days of use.

Truly awful company and I’m not convinced they are even legitimate. Ordered a bag from them before Christmas, as a Christmas present. It has still not arrived over a month later and is perpetually showing as in transit. Their customer service provides no support whatsoever, just advising continually that it is in transit and telling you to be patient. If you ask specific questions you are ignored. Don’t believe their customer services is even a human. I’ve asked for a refund and this was ignored too. I’ve asked to escalate to the owner - this was ignored. They have taken my money and not fulfilled their contract. It is illegal. They are complete scammers. Don’t be fooled and DO NOT under any circumstances buy anything from them. Their claims of Fast UK delivery are completely dishonest and misleading. Avoid at all costs.