I have had a great experience shopping with Bank, easy to order and dilvery service was good too, I was kept informed about my order and did not have any difficulties. I was also very happy with the product as it was the same as the online picture and the quality also didn't let down.
I order a really expensive green coat with black leather on the arms for Christmas 2 weeks later it all was Pelling apart I've ordered dresses from the bank which Ive been happy about which was just the coat what upset me because I paid so much money for it
Was dissapointed my parcel got lost in transit and after several phone calls was told I had to wait to receive a form in the post before filling it out and then paying for a stamp to send it back to you and then wait days for a refund when you had already been informed by the courier that the parcel had been lost. The money should have been refunded immediately into my account but if you insist on this procedure then the least you should do is enclose a pre paid envelope with the missing parcel form.
I am very pleased the way the transaction took place, no problems at all and felt safe in dealing with Bank Fashion. I would like you to pass on my sincere thanks to the shop assistant who dealt with the purchase, ( sadly i did not take her name ) a rather small girl who was so polite, efficient and a pleasureto deal with. If only they were all so good. I would definately deal with Bank Fashion again.
I'm always in banks store buying for myself,my partner and my son I've also orderd online all of the time the clothes are fantastic I love the style I like to choose bank clothes always!!. Sadly I purchased a dress (lipsy) from banks website to go out for my 1st Mother's Day unfortunately the zip at the back was looses before I tried it on ther was no time to send the dress back therefore I had to take the dress to a dress maker and have a brand new zip put on. I wasn't really happy as I felt I was let down by a shop I love :-(((
Service was terrible. I should have receieved my parcel on next day delivery service but it didn't arrive so I emailed Bank and also tweeted them which I had no response to. I also emailed City Link at the time which took 5 days to respond, they explained that the parcel had been lost. The day after that I decided to phone them (the number was not a free phone number) and they said they'd send a form out to me to claim back the lost parcel. The form came a few days later and I even had to pay the postage to send the form back!!! The cheek of it. The form gave me the option to either have the parcel resent or have a refund. I opted for the refund and will never ever be shopping there again. Too much hassle and time spent attempting to find my order. Customer service was rubbish as they take too long to reply, I was even on hold with them on the phone.
wow shop till you drop great deals quality clothing and footwear lots of different styles to choose from bank wont break your bank account from everyday wear to dressing up wear plus shoes to match and accessories go ahead and enjoy the comfort that bank fashion has on offer I did.