Their charges are absolutely disgusting!!!! ALL SMALL business should avoid like the plague!!! There's absolutely no gain from using the business account and they charge you well over the top for everything. Use a personal account instead and don't let them bully you into believing you have to use a business account!
I've held a fixed rate mortgage for 7 yrs and to date have that much conflictinting information, they even told the FOS wrong information. In 2012 I paid a 5% lump sum off my mortgage, they then calculated my annual statement wrong. The FOS awarded me a sum for their incompetence. In 2013 I paid a 5% lump and again they have calculated my mortgage wrong, this again has been referred to the FOS. Every time that a complaint is registered it costs the bank circa £500. So complain. They will not forward me a copy of the terms and conditions relating to my mortgage nor will they produce the calculation showing how my revised figure has been calculated. I will get this information via the FOS.
It only took 15 calendar days from applying for mortgage to official offer!!! And there was 4 wasted days from my wife's employer, by not supplying some documents. So very happy!!! Also super nice to receive text messages on phone for any updates. Only down side was that mortgage advisor is very pushy with selling life insurance as well, makes me feel like bonus or period target more than a human customer. But overall 5 stars. I would recommend them to anyone, they were the cheapest as well. If you do not meet their criteria it is more like your fault than theirs, I guess.
It's difficult to express in words how truly awful Barclays are.
In short, Barclays failed to detect fraudulent activity on my account. I am bemused as to why a global financial services provider couldn't detect fraud when a simple internet search revealed the fraudsters. Truly awful and deserve absolutely no custom!!!!
I took out a 2 yr fixed mortgage and change of circumstances mean that I need to move 3 months early. I am being charged an £8000 early repayment fee. All staff say is that it was in the small print when I took out the mortgage. No one will tell me how much profit Barclays are making on this. 'I FEEL ROBBED'. Most other banks reduce the fee over time - I will go to them in future!
Getting competent staff on the phone is game of russian roullete: a) one call, and you get an excellent operative who deals with your query expertly and to the point. b) you call, and get a sequence of transfers to their obscure departments, while you initially dialed the number on their correspondence, which was supposed to deal with your issue. Unfortunately, you are more likely to get a a lot of the latter, as Barclays seems to be adept at hiring brainless idiots and training them how to transfer calls between endless departments.
The business help line arranged for the account manager to call me at 14:30, they never called. When I phoned then they promised to contact me within three hours, again nobody called. This happened two further times. They finally called me at gone 15:00 the day after they had originally promised; just over 24 hours late. Thus, I wasted a day and a half waiting for them to call, during which time I made five phone calls to them and had to explain the story each time - they obviously cannot be bothered to record the details of the concern. They are do not seem capable of providing a service to a small business.
Just came back from Barclays branch in Harborne Birmingham! What a disgrace. The worst customer service I ever had both from the staff and the “Manager” . On the 8th of Nov I paid into my account £700 at the cashier desk. At the end of the month I have received my statement and that money weren’t in. So luckily I kept my receipt and I when back today to ask the bank where the money were. The Miss X which was serving me presented herself as the Manager and after looking up onto the system said that the money were deferred. When I asked how is possible this to happen as I remember she was the same cashier I paid the money with, she said she doesn’t know. So my response was “How can you tell me you don’t know why you didn’t pay the money correctly into my account? What about if I didn’t keep the receipt? There wasn’t any way on Earth I could proof I paid those money in. “She then responded very rudely and started defending herself instead of apologise! So she didn’t apologise and I said to her I want to close my account immediately and would like the details of her Manager. She said to me to take a seat and wait for the adviser as she couldn’t close the account for me (?). I then sat and waited and saw with my own eyes the adviser was walking around the branch and getting ready to go home. I went back to Miss X and asked why is she coming back to me but instead made me wait for half an hour. She said the adviser was with another customer lying straight into my eyes. When I asked for the Manager Miss X said the he “went to collect his children and should be back soon”. On a Friday afternoon – the bank full of people THE MANAGER WENT TO COLLECT HIS CHILDREN! Amazing! Furthermore, when he arrived, he was even ruder than her. He told me he apologise for the wait but he had another appointment (!) . I then told him that I know where he was and there was no need to lie to me as well. I started explaining what have happened but he didn’t want to know as he was already upset that I questioned his absence. I did mention that once the “customer had right” in the conversation and he replayed “Well time has changed”. At the end he closed my account and I asked wouldn’t he at least apologise for the mistake they made and he said “NO I DON’T THINK I HAVE TO APPOLOGISE TO YOU” So in total: No apology for the mistake they made, rude staff at the desk, and EXCEPTIONALLY RUDE MANAGER WHO DIDN’T BOTHER STOPPING ME CLOSING SAVINGS ACCOUNT WITH A LOT OF MONEY IN AND DIDN’T CARE OF LOOSING A LOYAL CUSTOMER OVER THE LAST 10 YEARS!
I transferred 500usd from my Singapore bank to a UK SEO company on 18th of October. Unfortunately, their bank is Barclays. After 4 working days, they called me back and asked me what's the purpose of the transfer because I mentioned "Yangon" as the website we were working on is about Yangon Guide. And they asked strange questions like if there is any connection with Iran. I mean really? How is that Yangon has anything to do with Iran. They couldn't be more ignorant. On 25th, my bank DBS confirmed me that the funds has been released. So I checked with the SEO company, they informed me they haven't received the payment. So I called my bank they informed me to check with beneficiary bank. So I called Barclays, they informed me to lunch an investigation via my bank as they cannot provide me any info. So I have been kept calling to my bank everyday since then, I do not know where my money went. 2 weeks is a serious financial damage. Nobody seems to be accountable for this incident. It is unbelievable. I think I will share this story on my page which has 80000 likes since I cannot be bother to sue them.
I have banked with few banks including world most known, however no other bank could ever meet my satisfactions as Barclays always does! Whatever I need, whatever I want, I can always get it sorted on the day with a bank with no hassle! Also is great to know when I call the bank over the phone I get to speak with an ENGLISH speaking person, rather than a foreigner whom I cannot understand! Enough Said, in my opinion Barclays scores 10 out of 10 for me!
After spending 1hour to read, answer, and fill in the application to open an on-line CD, I was rejected and told to call. They said they wanted me to fax my DL, SS Card, and Utility bill for their review and that they were going to keep the application for seven years on file. I said I did not have a fax machine or desire to send all this new information previously undisclosed and requested that they just delete my application. She said no and I then spoke to a supervisor. He said it was the Patriot Act that made them keep my account numbers and SS # even though we had done no business. I am hard put to understand why they think that I (international threat) would want to deposit my money in there bank just to get even with them and the US. I will probably need my money to pay my fine to Obama Care (Affordable Care Act).
I applied for a basic account, was told to send some IDS (copy's) bank statement, driver licence etc etc,
filled in the form with my signature and posted the items 3 weeks ago, heard nothing as of yet,
walked in to a Birmingham branch and a rude assistant wouldn't help me with any updates, she said you will receive a letter, she didn't even ask my name etc
then I phoned the customer service number, OMG I was passed to around to 5 agents and finally some Asian guy told me he cant find me on the systems at all, and no record of and post from me (this is a pre paid envelope Barclays give you),
every number I dial, ends up in a dead end,
Barclays have gone down the pan, so so so bad, and now I have some lost IDS
This is the worst bank I ever dealt with. I applied for many credit cards from other banks and I never had hard time like I did with Barclays. I have an excellent credit score (780). After my application, I got a phone call from them saying that every thing looks good but they still have to verify my identity. Asked a couple of questions then asked to mail a copy of my driver license, social security card and a utility bill. I sent all of the documents, and It has been more than 2 weeks now and they still say they never received them. Customer service is terrible. No way to talk to any manager. Also they do a hard inquiry on your credit (which makes you loose a couple of points) without telling you..
Made an appointment in a local Barclay's branch which was extremely easy. Had my appointment today to open an account and the adviser was nothing but helpful and did not at all make me feel rushed, infact it was like talking to somebody i had known for years. She helped me set up all my mobile banking apps and she couldn't of possibly done more for me, went well above and beyond her call of duty! I certainly know the difference between good and bad customer service with banks after been a very dissatisfied customer with HSBC. I was so happy with the service i have received i have been recommending this to family and friends. I would certainly love my feedback been passed on. Extremely happy i now have a bank that seems to care!
I recently went to close an ISA which i hadn't used for a while in order to open a new one with a better interest rate with a different Bank. The personal banking person talked me out of it and showed me that I would have a really good interest rate on my savings if I were to move them into it so I did. within a month of adding my savings to the account I had a letter saying they were going to be reducing my interest by 1% effectively making my ISA worse than everywhere else. so I have basically been stitched up. Now that I have added to this ISA I cannot open another until april.
I have been with since 2000 and have slowly become less pleased with the service and products they offer. All of there products seem to be more expensive than other banks and they do not value the long term customers. they are basically a bunch on con men just looking to make money out of you.
I will be slowly moving all my accounts to a different bank, wouldn't recommend anyone to open a new account when there are so many better banks offering better deals
I've been applying for the Career Development Loan with Barclays so I can start my masters at the University of Manchester in September. You can't apply for the loan until 8 weeks before the course start date which is stressful in itself but after having applied things only got more stressful. I sent away the application internally through Barclays which the branch ensured me would be quicker and more secure, the people at the branch were very lovely and helpful. However, when I rang to enquire about the progress of the application the service I received on the phone was very abrupt. I rang again at a later date to see if there was any further progress and was told that my application had been denied on the basis of a single 'returned item fee', however, this returned item fee was due to a third party error - I mentioned this on the phone and was told I could appeal within a month and reapply in 3 months. Of course reapplying is not an option given that the start of the course is in September (and it's not like I could have applied earlier given that you're not allowed to do so) so my only choice is to appeal. When I asked how to appeal the advisor wasn't very helpful, just repeating that I could appeal within a month and reapply in 3 months, at this point I was very upset and in shock since I don't have any debts, I've always stayed within my allowed overdraft (which was necessary since I'm doing a masters degree currently and needed to pay for rent and living expenses on my own as I can't get benefits as a student) and the single problem was due to an error that wasn't my fault, at this point I just said goodbye and hung up the phone. I had to call back to try and get someone to tell me exactly what I needed to do to appeal, I wanted to do it as quickly as possible as I didn't want someone else's error to affect my entire future. I eventually managed to get someone to explain explicitly what I needed which required a great deal of coaxing (as no one had explained the first time around) and organised it all within a day and it was sent off again internally (again the staff in branch were really great and helpful), I rang to ask whether the appeal had been received and what the process was for looking at appeals and was told that they hadn't received it and that someone would call me with the a decision, they didn't tell me how long it would take or what the process was. I'm so stressed about it all and so angry that it was rejected on this basis as I've spoken to other people who have been maxed out on their credit card and overdraft and still received the loan. My brother used to work in a bank and he told me that they often operate tiers of quotas, finding any reason to reject some within a certain tier - I sincerely hope that I haven't been put through this for the sake of quotas. I'm trying to complete my dissertation, find accommodation and prepare for a course I'm not even sure I can do and sort out this loan. I'm so worried and upset that every time I've spoken to Barclays I've been made to feel like I'm inconveniencing them by calling, but this is my entire future. Why is there such a discrepancy between the service received in branch and the service over the phone?
I never thought this would happen. as you can see I bank with barcalys and it dont seem to be a very good bank to bank with. I have been missing money from my account a few times before and everytime I complain barclays never sort it out. I have wrote to them about 2 months ago and they have not replyed back yet. Well last month they suspended my account so I couldn't do anything with it, take money out, put money in , or even pay my bills. I had to wait 2 weeks to get hold of my money after making loads of phone calls and having to go through security and waiting ages on the phone and dealing with rude people on the phone. Just 2 weeks ago now they decided to suspend my account again I called customer services again they had put me tthrough to the right department that deals with these things. I asked them why is my card suspended again and told me to read my terms and conditions, because they can suspend people accounts whenever they want to and they dont even have to tell me why. Well ok so now I need money I asked if I could get some cash out they told me I had to go to the counter and I will be able to get cash out. Well I got there showed my id and everythin and now the people at the branch are telling me that I cant take any cash out because my account is suspended I nicely explained to them that the people on the phone sayd if I wanted some cash I could get it at the counter. They still not wanted to give me cash then they were saying that I needed proof of address but i still cudnt take money out my own account. Lol. Well but its not funny at all. I have a baby at home she just turned 1 I had no food electricity or gas in the house I make my shopping weekly. I explained all this to the branch manager in tears and all he did was say he understands my situation but still I couldnt get any cash out. I dont have any family living near me to help How could this be right it is my account. After this is all finishd I will close my account with them. I do not recommend barclays to no one. They put you in situations you should never have to go through.
I work as an accountant and 'used' to love the Barclays Brand. Last year I got a package premiere account and paid £17.50 per month. The sales pitch was it would be useful for me and there would be benefits .. so I signed up. eg insurance, breakdown cover, airport lounges,
However it dawned on me that my household insurance would cover for items (which by the way was with Barclays) , my company car breakdown covered my my employer, etc etc.
So i stopped the account for premiere. I asked for an explanation to why I was sold the product given the points above . The reply I got was that I signed the customer contract and entered an agreement. I tried to ring to speak to the writer of the letter and was told very curtly - that "we have made it clear we have closed the matter in our file and the writer of the letter is unavailable' . So in short - get lost!
In the past I used to recommend Barclays to clients.. but this stopped. Part of my frustration is the money but more the treatment to value me as a customer. Step by step I will move my various products to other companies.