I recently went into my local Barclays branch to set up an under 18's account. From what I saw I may of had to book an appointment and then this pleasant man offered to open it up. He was very polite and someone who I felt who I could have a laugh with (well I did anyway). Alongside him he had an assistant in training who was just as nice and I dare say she will succeed in the future. Over the phone they are extremely helpful and there telephone, mobile and internet services are very easy to use and a nice easy to use layout. Great service from a great bank.
my account has been suspended buy Barclays sayng that is under review for nearly 3 days I have no money in my pocket ,I have plans to go on holiday for this easter bought the tickets to travel and now cant go anymore,i have tried to communicate whit the branch called the fraud department but the only answer I got is that I have to wait until they will make a decision regarding my account ,no explanation what so ever why ,they don't even care that they left me whit no money for this easter not even when I explain to them that I have ticket to go on holiday which has been planned 2 weeks ago .CAN ANYONE HELP ME WHIT THIS?
I have a priceline visa through barclays. The only reason I got it was to get $50 off a plane ticket. EVERY time I go to log into the account to make a payment it says my password is incorrect....EVERY time! I have NEVER had this problem with any other financial institution before.
As soon as I pay off this card I will cancel it and I'll NEVER have anything to do with this company again!
Its an frustrating and worst bank ever.They hqve cancelled my accounts without any prior info and without any reason. And they stopped my internet banking too and telling that the reason is comfidential. What the bullshit bank is! Now i ask to return my whole amount which i dont know how much as they stopped my access to account, they are telling not having the balance at the time. Worst experience ever.
We switched from HSBC to Barclays some 9 months ago and so far they have been excellent. HSBC were like a bunch of part time amateurs whereas Barclays have been very professional, helpful and friendly. Our business manager is excellent.
Their charges are absolutely disgusting!!!! ALL SMALL business should avoid like the plague!!! There's absolutely no gain from using the business account and they charge you well over the top for everything. Use a personal account instead and don't let them bully you into believing you have to use a business account!
I've held a fixed rate mortgage for 7 yrs and to date have that much conflictinting information, they even told the FOS wrong information. In 2012 I paid a 5% lump sum off my mortgage, they then calculated my annual statement wrong. The FOS awarded me a sum for their incompetence. In 2013 I paid a 5% lump and again they have calculated my mortgage wrong, this again has been referred to the FOS. Every time that a complaint is registered it costs the bank circa £500. So complain. They will not forward me a copy of the terms and conditions relating to my mortgage nor will they produce the calculation showing how my revised figure has been calculated. I will get this information via the FOS.
It only took 15 calendar days from applying for mortgage to official offer!!! And there was 4 wasted days from my wife's employer, by not supplying some documents. So very happy!!! Also super nice to receive text messages on phone for any updates. Only down side was that mortgage advisor is very pushy with selling life insurance as well, makes me feel like bonus or period target more than a human customer. But overall 5 stars. I would recommend them to anyone, they were the cheapest as well. If you do not meet their criteria it is more like your fault than theirs, I guess.
It's difficult to express in words how truly awful Barclays are.
In short, Barclays failed to detect fraudulent activity on my account. I am bemused as to why a global financial services provider couldn't detect fraud when a simple internet search revealed the fraudsters. Truly awful and deserve absolutely no custom!!!!
I took out a 2 yr fixed mortgage and change of circumstances mean that I need to move 3 months early. I am being charged an £8000 early repayment fee. All staff say is that it was in the small print when I took out the mortgage. No one will tell me how much profit Barclays are making on this. 'I FEEL ROBBED'. Most other banks reduce the fee over time - I will go to them in future!
Getting competent staff on the phone is game of russian roullete: a) one call, and you get an excellent operative who deals with your query expertly and to the point. b) you call, and get a sequence of transfers to their obscure departments, while you initially dialed the number on their correspondence, which was supposed to deal with your issue. Unfortunately, you are more likely to get a a lot of the latter, as Barclays seems to be adept at hiring brainless idiots and training them how to transfer calls between endless departments.
The business help line arranged for the account manager to call me at 14:30, they never called. When I phoned then they promised to contact me within three hours, again nobody called. This happened two further times. They finally called me at gone 15:00 the day after they had originally promised; just over 24 hours late. Thus, I wasted a day and a half waiting for them to call, during which time I made five phone calls to them and had to explain the story each time - they obviously cannot be bothered to record the details of the concern. They are do not seem capable of providing a service to a small business.
Just came back from Barclays branch in Harborne Birmingham! What a disgrace. The worst customer service I ever had both from the staff and the “Manager” . On the 8th of Nov I paid into my account £700 at the cashier desk. At the end of the month I have received my statement and that money weren’t in. So luckily I kept my receipt and I when back today to ask the bank where the money were. The Miss X which was serving me presented herself as the Manager and after looking up onto the system said that the money were deferred. When I asked how is possible this to happen as I remember she was the same cashier I paid the money with, she said she doesn’t know. So my response was “How can you tell me you don’t know why you didn’t pay the money correctly into my account? What about if I didn’t keep the receipt? There wasn’t any way on Earth I could proof I paid those money in. “She then responded very rudely and started defending herself instead of apologise! So she didn’t apologise and I said to her I want to close my account immediately and would like the details of her Manager. She said to me to take a seat and wait for the adviser as she couldn’t close the account for me (?). I then sat and waited and saw with my own eyes the adviser was walking around the branch and getting ready to go home. I went back to Miss X and asked why is she coming back to me but instead made me wait for half an hour. She said the adviser was with another customer lying straight into my eyes. When I asked for the Manager Miss X said the he “went to collect his children and should be back soon”. On a Friday afternoon – the bank full of people THE MANAGER WENT TO COLLECT HIS CHILDREN! Amazing! Furthermore, when he arrived, he was even ruder than her. He told me he apologise for the wait but he had another appointment (!) . I then told him that I know where he was and there was no need to lie to me as well. I started explaining what have happened but he didn’t want to know as he was already upset that I questioned his absence. I did mention that once the “customer had right” in the conversation and he replayed “Well time has changed”. At the end he closed my account and I asked wouldn’t he at least apologise for the mistake they made and he said “NO I DON’T THINK I HAVE TO APPOLOGISE TO YOU” So in total: No apology for the mistake they made, rude staff at the desk, and EXCEPTIONALLY RUDE MANAGER WHO DIDN’T BOTHER STOPPING ME CLOSING SAVINGS ACCOUNT WITH A LOT OF MONEY IN AND DIDN’T CARE OF LOOSING A LOYAL CUSTOMER OVER THE LAST 10 YEARS!
I transferred 500usd from my Singapore bank to a UK SEO company on 18th of October. Unfortunately, their bank is Barclays. After 4 working days, they called me back and asked me what's the purpose of the transfer because I mentioned "Yangon" as the website we were working on is about Yangon Guide. And they asked strange questions like if there is any connection with Iran. I mean really? How is that Yangon has anything to do with Iran. They couldn't be more ignorant. On 25th, my bank DBS confirmed me that the funds has been released. So I checked with the SEO company, they informed me they haven't received the payment. So I called my bank they informed me to check with beneficiary bank. So I called Barclays, they informed me to lunch an investigation via my bank as they cannot provide me any info. So I have been kept calling to my bank everyday since then, I do not know where my money went. 2 weeks is a serious financial damage. Nobody seems to be accountable for this incident. It is unbelievable. I think I will share this story on my page which has 80000 likes since I cannot be bother to sue them.
I have banked with few banks including world most known, however no other bank could ever meet my satisfactions as Barclays always does! Whatever I need, whatever I want, I can always get it sorted on the day with a bank with no hassle! Also is great to know when I call the bank over the phone I get to speak with an ENGLISH speaking person, rather than a foreigner whom I cannot understand! Enough Said, in my opinion Barclays scores 10 out of 10 for me!
After spending 1hour to read, answer, and fill in the application to open an on-line CD, I was rejected and told to call. They said they wanted me to fax my DL, SS Card, and Utility bill for their review and that they were going to keep the application for seven years on file. I said I did not have a fax machine or desire to send all this new information previously undisclosed and requested that they just delete my application. She said no and I then spoke to a supervisor. He said it was the Patriot Act that made them keep my account numbers and SS # even though we had done no business. I am hard put to understand why they think that I (international threat) would want to deposit my money in there bank just to get even with them and the US. I will probably need my money to pay my fine to Obama Care (Affordable Care Act).
I applied for a basic account, was told to send some IDS (copy's) bank statement, driver licence etc etc,
filled in the form with my signature and posted the items 3 weeks ago, heard nothing as of yet,
walked in to a Birmingham branch and a rude assistant wouldn't help me with any updates, she said you will receive a letter, she didn't even ask my name etc
then I phoned the customer service number, OMG I was passed to around to 5 agents and finally some Asian guy told me he cant find me on the systems at all, and no record of and post from me (this is a pre paid envelope Barclays give you),
every number I dial, ends up in a dead end,
Barclays have gone down the pan, so so so bad, and now I have some lost IDS