I have never experienced such poor service as Bath Empire. I ordered 3 bath items and was told 2-6 days delivery was assured. Booked a plumber, delivery details online showed no information. Called repeatedly, nothing happened. Explained I live 150 miles away and run a holiday let business and cannot have deliveries to the address during lets. 1 item was delivered without notice, upsetting paying guests, leading to a bad review. Kind neighbour took in the parcel. Damaged box, parts missing from box, 2 boxes missing. Promised delivery again, booked plumbers, aimed for only gap in lettings for 6 months, multiple calls, no delivery but lots of promises. Upshot is no bathroom, 7 paying guests expecting luxury accommodation in central London over Easter cannot stay, no trace of parcels, multiple plumbers charges.
Atrocious! Unless you want an experience from he'll avoid this company! Definitely not even 1 star.
directwer, shower tray and shower screen. The products themselves seem of good quality and are well priced. The shower drain did not fit the tray and we had to by another but that isn't terrible in the whole. Haven't inspected the shower screen thoroughly yet but fingers crossed its ok! The delivery of the products was awful though. Not directly related to the products this is nevertheless the delivery system you will encounter if you place an order. Our products came in good time and were delivered on a pallet which was dumped outside of my property in a layby. All 5ft 2" of me had to haul a 20kg tray and a 47kg, 10 ft screen in through my gate. I couldn't get it near the house! The driver just drove away. Not his problem! I would expect it to be delivery onto my property if not to the door!
I selected a classic mono tap to go on a white belfast sink. these were delivered rapidly and intact. They were more expensive on other websites and at retailers. They are of good quality and easy to install. I am a v satisfied customer.
Our goods arrived on time. They were packed well and exactly what we ordered. I had put the wrong phone number on my order form, they emailed me with a number to call. The girl was lovely and the same day arranged for someone to call me. They did and the next day our goods arrived. Brilliant thank you.
order BR12 Roll top bath Lydford tradition bath mixer Lydford tradition bason mixer.
The 1st oder was messed up. I paid £45 for next working day which the website didnt make it clear that Saturday wasnt a working day (even though they were working and most companies count saturday as a working day) i can live with the misunderstanding but the bloke i spoke to was just rude and all he wanted to do was prove a point that saturday wasnt a working day. he even said he'd cancel my order rather than just down grade delivery and take off the £45 charge.
The bath was scratched at both ends when it came with a splodge of dried glue at one end that will probably come off. I dare say they would have changed the bath and that i didnt give them a chance to rectify it but i dont have time to keep waiting in for deliveries and returns.
The basin mixer tap comes with 2 flexi hoses. both of which do not fit inside the taps! the threads are too big. I tired using some purchased from screwfix and B&Q but the barrells were then too big and the locking nut wouldnt go past them! . I called them to get some sent out but was told i need to email a photo (which you probably wont be able to tell that they wont fit) then wait 24-48 hours for a response. Not helpfull when the old sink and taps are in a skip on the driveway!
Im summary the products are lovely and competitively priced but the service isnt great. in between 1 and 2 stars due to the first bloke who clearly had no interest in resolving the situation.
An efficient company so far who have contacted me on an out of stock item but have given me dates when I might expect delivery. Just awaiting the outcome ? The first part of the order was delivered the day after the order and I was kept informed of the delivery time etc. Impressed
The quality of the products is far superior to local DIY stores. I received a phone call to arrange delivery and the person I spoke to went out of their way to accommodate our hectic schedule and the items were delivered within 48 hours of that call! I would highly recommend bath empire and will definitely use them again without hesitation.
The shower head was easy to find on the website and then order online. Delivery was promised in 7 days but arrived after only 2 which I found very impressive. It was wrapped in a protective cloth bag as well as the card box and packing, so was in perfect condition. easy to fit and looks good in my bathroom.
I ordered a sink and bidet and was very pleased with the service as it came within the time limit given. However, I ordered a small corner bath and was told that the order will with them on a Friday and delivered to me by Tuesday the latest. Barthempire did not receive the delivery that Friday and expected the bath to be delivered the following Friday. Unfortunately, I was not made aware of the situation. I only found out when I called to check . My workers were booked for the week at a cost of £150 a day, I had to cancel and have been charge for last minutes cancellation. I have since cancelled the order and ordered from another company rebook for the work to be done. Therefore you can imagine my frustration. Bathempire need to review their procedures and keep customers informed when situation changes, other than that they are quite reliable.
Value for money with quallity is excellent. The chosen courier was brilliant and arranged a day and time for delivery. My order was delivered in perfect condition. My partener who is a plummer said it was one of the best services he had used.