Best Buy Canada Reviews 

BestBuy makes it VERY inconvenient to make purchases and also return products. Its a back and forth between BB and the seller. Very inconvenient and a big time waster. NEVER again and I would not recommend this service even to an enemy

I visited the Castlegar BC location. The staff was friendly and extremely helpful. I would highly recommend!

Don't shop with Best Buy marketplace. Save yourself from horrible customer services and product.

Bought a refurbished laptop in august, I was provided with false tracking information from the seller. The seller didn't ship the product until three week after I bought and he wouldn't provide any update on the tracking #.
I tried escalating twice directly with Best Buy, and both time they didn't follow up or provided nothing of value.

On reception of the unit (Almost a month after purchase) I discovered it was covered with filth from the prior user.

By far the worst buying experience I had. By now you know I won't be shopping anywhere affiliated with them.

Absolutely no regard for customers and delivery commitments.
I expected to get an item delivered after waiting almost a week, only to have it returned to the sender and a refund initiated.
I don't get an explanation for why it was not delivered; the live agent can offer no insight or support. I also have to wait 3 to 5 days to get my refund to be able to make the purchase elsewhere.

⭐ 1/5 — Absolutely unacceptable.

I ordered and fully paid for a scooter from Best Buy on August 29 as a surprise for my son before he returned to school.

Best Buy had my CORRECT name and delivery information — yet somehow delivered the scooter to Abbotsford, approximately FOUR HOURS away from me.
Mistakes happen. What is unacceptable is how Best Buy handles them afterward.
A case was opened (Case 28460699) and I was told to wait 3–5 business days. I waited. No meaningful response.
I called again today, spent another 20 minutes explaining THEIR mistake, and was essentially told to wait another 3–5 business days. Their proposed compensation? 10%.
Best Buy took 100% of my money and delivered 0% of the product to me. Yet I am the one spending my time chasing them for answers.
The surprise for my son is ruined, the scooter is four hours away, Best Buy has my money, and apparently nobody has the authority or urgency to simply FIX THE PROBLEM.

The shipping mistake was bad. The complete lack of accountability afterward is far worse.

For a company of this size, the customer service has been embarrassing.

If you're considering an expensive online purchase from Best Buy, my experience should give you serious reason to reconsider.

Case 28460699.

I am extremely disappointed with Best Buy Canada's logistics and customer support. I placed an order for a laptop totaling $1,132.18 on September 4th (Order #1030919985) because it came with a guaranteed delivery date of Saturday, September 5th.
It is now Tuesday, September 8th, and the app still shows the order as "Preparing" or stuck "In Progress" with their local courier (Metro e24). I am moving to a new address today, making this delay a massive issue. I contacted customer support via chat to explain my situation and simply asked to either cancel the order so I could buy it in-store, or switch it to "Store Pickup."
The agent completely refused to help. They claimed the order was already in the "shipping process" and told me I had to physically refuse the delivery at the door or accept it and return it later. I clearly explained that I am moving today and will not be at the property to do either of those things. They refused to contact the courier to hold the package, refused to cancel it, and offered absolutely zero practical solutions. Best Buy failed their delivery promise, has locked up my funds, and left me completely stranded. Unacceptable experience.

This is literally the worst experience with an online retailer that have ever experienced. 3rd sells defective device. 3rd party asks for pictures of errors and all sorts of thing to accept the return. Best Buy doesn't have a way of sending photos. I escalate to Best Buy. The message says give them 3 days. A week goes by and not a word from Best Buy. Best Buy is a brick and mortar, they should accept returns there. Nope they don't. Its an advantage that they have over Amazon, yet Amazon returns are extremely easy in comparison. Back to the 3rd party vendor. I spend hours conducting all these requested tests and they all fail because the product is very defective. Then they accept the return but provide no return label. If you sell a defective product you better be paying for the return shipping. Still haven't heard anything from Best Buy. I will be surprised to see a Best Buy around in a few years if they continue with this terrible business model that loses customer loyalty. Amazon, Temu, Alibaba and most general online retail manage returns much better. Close this service down if you aren't going to provide at least a comparable experience to your competitors.

Order confirmation was sent to an email address not associated with my account. What the heck is BestBuy doing with our data? What if this email address had been compromised?? They'd be sending my order information to random people.
Order information was never updated, despite the order being partially received already.
Shipping notifications came after the product delivered.
Support closed the chat the first time after offering to update my email address, which was not the issue.
Support closed the chat the second time without even asking what the issue was and wouldn't let me say anything.
Order was received in Amazon packaging, so they're just marking up Amazon seller prices and hijacking sales.
The website caused my other monitors to turn off and on every second or two while they were active. What is BestBuy doing to my browser to cause OTHER hardware to act up?

Do not deal with BestBuy's online marketplace. What a disaster, so many red flags.

I waited in line 10 minutes to get to a customer service rep in order to buy a new phone. When I got up to the rep, I spent 20 minutes answering his questions before he ever gave me the info I'd asked when I first got there. (price for a particular phone) I gave him all my information and showed him my driver's license which is downloaded on my phone. After 20 minutes, I finally got a price. Then he told me that because I'd been with Rogers for so long, I would get a loyalty reward of a free phone! And my free phone will only cost me $10/month. After all that, another rep came by and told me my identification was no good because they had to see the physical copy of my driver's license. A whole half hour of my time wasted. I walked out.

This is the worst experience I have ever had. They advertise as Best Buy but when things go wrong it is all finger pointing. This marketplace is a scam and fraud and they stole my money that I am still fighting to get back. NEVER SHOP AT BEST BUY AGAIN!!!!!

Lousy service in the stores.. and the asses never answer the phone if you call them

My Best Buy store is on Monarch Drive in Orillia, Ontario. I have needed the Geek Squad on quite a few occasions.
I have to say that the team on the Geek Squad is composed of the most intelligent and competent telecommunications experts I have ever encountered in my life. Not only are they extremely capable, but on my visits I have found these experts to be kind and patient, with a strong desire to help. Most recently I have dealt with "Megan" and "Tristan". They are classic examples of the high level of expertise, kindness and patience that I have come to know at this Best Buy store. I congratulate the Geek Squad team for being the Best of the Best!

The website failed my payment, so I did the process again. The website changed pick up location. This was after hours. The two chromebooks were for my children in Calgary. The website chose Sheerwood Park. This is s 3hr each way drive for a mother and her 3 kids on a school night. Customer service refuses to change the pick up store to Calgary, the store I had chosen before, it refused payment. So I asked to change the person picking up item, customer service again refuses. I then ask for the invoice to be sent to me, instead of the pick up person, so I can try and drive 3hrs south from Slave Lake, after working all day and try and arrive before 8pm. This fine customer service agent hangs up on me. My suggestion is stay far away from this store. Their are many other better option. Review the many reviews I did not prior. I usually do. Wow, like The Bay, Sears, Zellers Radio Shack before, you fail to understand you need to sell and make policies customers can actually benefit by. I can't wait for you closing sales. If your ratings and treatment of your most valuable commodity continues the way its is. I should be seeing 70% off sales really soon. Hope you get the message, before it too lats.

I was under the misconception that Best Buy was trustworthy and that their "trusted partners" were too. Best Buy advertised electric bikes on sale. Then I find out the order is handled by a "trusted partner" IMGadgets. We ordered two bikes but after assembling one my wife saw that it was not possible for her to use it. We wanted to return the unopened box for a refund. We then find out that we have to pay the UPS shipping $160! "It's in the fine print" I was told. It certainly is not obvious! Such a huge potential cost for an unknown item should be in bold print. I am furios at Best Buy and IMGadgets for this deception! I will never buy online from them again and I advise everyone to boycott!

very bad customer service i ordered a mobile that was on sale since my mobile phone got crashed and when i ordered it and paid it was in stock i waited for 4 or 5 days and called to check why my order status still in progress they said sorry its out of stock and we don't when we will have in stock i was very mad because they didn't mention this either when i bought it or when i was waiting no one sent me or called to say they kept me waiting and when i said i need a solution either by giving me another color with similar price or another phone with same price they said sorry the financial team didn't accept a guy named Tomas from financial team...this is insane btw this is the second time this happens with me the first time with m television where i cancelled the order later as they are very irritating in not caring about customers.

If I could give zero stars, I would. They re-scueduled a delivery from Tuesday to Thurday with no explanation and no way to contact them.

I am extremely disappointed with Best Buy Canada. I paid over $600 for an Apple Watch, but when I opened the package, I received a completely different product—a $35 lipstick package instead.

I contacted customer service for help, but the agent Mina was extremely rude, dismissive, and unhelpful. Despite paying over $600, I was given the wrong product and was not provided with a proper solution or refund.

This is absolutely unacceptable. I feel like my money has been taken and I have been left with a product I never ordered. I expect Best Buy to investigate this matter immediately and issue a full refund.

Running bait and switch scam. Tried to buy advertised laptop which was still advertised and knowing it
sold out. Was told Lenovo table and can not do anything. Best buy store scam . Best buy store responsible.

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I am very disappointed with the delivery Best Buy service for order #1030766170. The delivery was scheduled for Saturday between 3:00 PM and 6:00 PM, but nobody arrived and nobody contacted me.

I wasted half of my Saturday waiting, and now I am being told to wait again until next Saturday. This is unacceptable and very inconvenient. I expect Best Buy to provide a reasonable solution, such as delivery during the week after 5:00 PM, instead of asking me to lose another Saturday because of a missed delivery.

This is one of the most dishonest company on the planet,when it comes to selling garbage refurbished electronics,they go under the name,best buy,but they also sell on Amazon,a notorious third party that takes your money,and tells you to Frick off,they not on l y sell refurbished phones, they take them apart ,and put after market parts in them,eg batteries,screens etc,it's not hard to recognize, a phone that's been played with,stay away from these fraud sters,especiall,when it comes from California,with thier Orange company,who else do we know that's associated with the color orange,do I need to say more.