I he received my parcels 3 times. The in Sept. 2011 they claimed that an audit at their postal offices was the reason for the delay. Then I got the answer that the parcel was los. The refund - as in their terms of business - could not be made now, because their account dept-lines are down. OK, another phone, another e-mail - and now: You'll receive your parcel within 2 weeks. Problems with customs are solved! Hahaha - LOL.That was five (5) weeks ago. It's cheaper to pay the regular price than to rely to this Company.
Placed an order for 3 cartons of More (EU) in September 2011. Order was never received, even after several contacts via email and phone. Excuses range from Ukraine customs to unable to locate in transit, and finally they said yesterday "--contact your bank to request a refund--." How ignorant was that? There's always some risk when ordering from offshore outfits, but I just want anyone reading this post not to order anything from bestcigarettesshop.com -- THEY WILL RIP YOU OFF!! They should be prosecuted for fraud!
I PLACED MY ORDER ON 9-1-2011 AND HAVE CALLED THEM AT LEAST 5 TIMES SINCE AND EACH TIME I HAVE BEEN GIVEN AN EXCUSE THAT IT WAS BEING HELD UP AT CUSTOMS AND SHOULD ARRIVE IN THE NEXT 2 TO 3 WEEKS. IT'S BEEN OVER 3 MONTHS NOW & I STILL HAVE NOT RECEIVED.
On 9/4/11 I placed and order and they never sent it and they won't refund my credit credit. Now they won't even respond to my emails. DO NOT BUY FROM THIS COMPANY! I will continue to write bad reviews until responded to.
This company is most likely the worst company ever. Here is my story, in a very short version (i have writed with almost daily for 4 months)
It's a long time ago, but now its time to post this on the internet.
About a year ago, i placed an order for 12 parcels of cigarettes, to be sent to Denmark. First of, it took them 10 weeks, to ship it to Denmark (its in Ukraine, i get there on a moped in less than 2 weeks!!)
In customer service they keep coming with new stories, why i haven't recieved anything, and there was some "problems with local customs" - but that "should be fixable" (quote). So after 2 weeks in Ukraine customs, they was dispatched to Denmark.
Then Danish customs took them, and wanted me to pay 3 times as much, as i have allready paid for them. So i refused, and they (the danish customs etc.) returned them.
A week after i wrote to the company, that my goverment has refused to deliver it to me, so they would be sent back to them. They told me they haven't recived them. And that went on for 1½ month, with daily chats. One day, someone in customer service (i think it was a person called "Svetlana") found them at last, and i asked for my money back.
But they had a rule in their company, that if they were returned after 120 days, they would not give money back. And apperently my order was placed 124 days ago! OMG GIVE ME A BREAK!
It CANT be my mistake, that they use 10 weeks, that 2½ month! And when i return them, apperently its my fault?
I havent seen 1 cent from them. I just lost 308 USD $. Too FUCKING bad! Don't buy one single parcel - they fuck you deep in the ass!
Now 1 year after, i have given up to get my money back. Theres nothing i can do, and they know it. Bastards! I hope they read this!
These people are pure scammers!! I ordered 2 months ago and never received anything. Had to write to them 10 times and they claim after 2 months of intense pursuing on my side that the package was lost on US territory and that they can't refund for that reason. What a joke!! I never experienced such a horrible excuse from any other tobacco company I shop from in Europe. They have no proof as the package has no tracking but still they come up with this ridiculous claim to blatantly swindle people. I will report them to FBI's online crimes division.
I have ordered for 2 months ago - and each time I get a new story!!! They cheat their custumers!!!! DO NOT - I repeat - DO NOT order from this company. I live in Denmark - and have been told different stories each time I contacted them - but no more!!! Do not buy from this company!!!!
address no phone number, oredered 15 cartons, 40 days past. nothing, didn;t get nothing . every time they tell me different story, they say post office returned parcels. i ask for a manger, and they say his off for a week// please all buyers beware. bestcigarettesshop.com are scammers , bestcigarettesshop.comn are theifs bestcigarettesshop.com ripp off