I was most discussed by the service we received. The first toilet unit was damaged this was replaced the next working day, however when checking the replacement this was damaged all the front was chipped, the dowel to hold the top in place was broken I contacted customer services again and was first told a replacement would be again sent the next day. I later received a phone call saying the company required proof, I had to send photos by e-mail of th damage because I was sending the same item back for a second time. I them received 2 e-mails saying the new replacement would be despatched tomorrow followed by a further email saying someone would call me in 48hours to organise delivery of the item. As it stands I have no idea when the item will be with me, I will have had to wait in on 3 occasions, and carnt let the Plummer start until all items are here.
Apart from a not so help full delivery driver on first order ,every other then that all OK quality good prices not bad everythong has been delivered on time and in one piece,so all good .I have ordered three sets of bathroom furniture so far. Would use the company again if I need more.
i just happened by chance to find the better bathroom site late one night after going over so many bathroom brochures and other sites....and there it was my victorian bathroom basin and toilet at an amazing price including the taps all in one package and 4 days later it arrived. now i wish i had got all my bathroom suites from there. but i have been telling everyone i know how good they are!
I have now ordered a whole new bathroom and an En- Suite from BB and the web site, delivery and communication was excellent. Delivery was also very good once the goods were in stock.
Every item I have bought has been good except the Aquaflow shower enclosure which is let down by some very small 'plastic clips' and a poor installation manual.
The clips secure the main glass panel to the frame and are weak and will become brittle. The instruction manual is out of date and does not help when trying to fit seals and wheels. Overall though a good company to do business with.
Bought a small basin with a single mixer tap for a cloakroom. BetterBathrooms had the one I wanted. I ordered it by phone and spoke to a helpful young man. It was delivered the next morning.
We placed our order for a new loo, cistern and soft close seat on their web site - there is lots of choice and price points.
A phone-call from the delivery company mis-led us regarding the delivery date but 1 phone call to Better Bathrooms Customer Service sorted the confusion and the goods arrived on the agreed day. Pleasant delivery man and prompt service.
Overall, a very good company to buy from.
Splashing out on a new bathroom can be expensive and daunting. I was told to have a look at better bathrooms by a friend. If I'm honest, shopping online for something like this and not being able to see what I was buying kind of worried me. However, I am so glad I went for it and ordered this online. The bathroom suite I ordered is perfect, looks and is amazing and was HALF the price of buying from a local store. The communication right from the moment I ordered the suite was spot on. I was emailed daily to tell me where my order was, when it would be dispatched and it always had a contact number for me if I needed to call. Delivery was excellent and bang on time. They even worked around my nursery drop off and pick up times. Would totally recommend using this company. Thank you for making it so easy for me!!!!
Having spoken to a helpful person on the end of the phone who assured me that the toilet I wanted was in stock, I ordered it on line and received at the time that the delivery people promised. Can't fault the service.
I have purchased taps/toilets/shower heads/bath for two bathrooms and the quality of the goods is excellent. Prompt service although I had a bit of a delay with delivery at our end [Scotland]. A couple of the tap packets were missing grub screws and I am still waiting for them. However overall I would certainly recommend Better Bathrooms to anyone for quality and customer service.
The build quality of this shower kit is average, but at the price range , (though i had hoped for more) it's as expected.
My bigger concern is with better bathrooms mis-representation of the item on there website. With pictures clearly showing both the overhead rose and the handheld shower head having LED functions, we were very dissappointed to find that the unit we bought only had LED functions in the overhead rose.
Whe calling customer services i was cinically not surprised that no attempt to rectify the problem was made, in fact after being promised a call back i was not at all surprised to hear nothing. I wont be buying from better bathrooms again
Marie, been looking for a bathroom suite for ages and sat at the lights on the East Lancs I kept seeing vans going toward Manchester with
Better Bathrooms on the side - thought I would give them a try so off we trotted May day and had a look around and within 1/2 hour we had
bought a bathroom suite, the service was so good and they were very helpful, the showroom is has everything you need. Guess what we are doing this bank holiday weekend off to Better Bathrooms for the tiles.
Very helpful sales department which made it so much easier when making my final selection of products. My bathroom is now looking splendid and up market.
Purchased a full shower set with toilet and sink and taps very good quality and please with product so went on to purchase kitchen taps again good quality would buy from this web site again
Great bathroom with quick delivery, however wasn't happy with the massive shipping prices and the fact you pay that and they deliver when you weren't there and very damaged was impressed when called you sent another part
Good customer service
2 things which I was not happy with:
1. The system box to the toilet cabinet is.not the best of quality and I had a refund for a part which didn't work which I thought was very fair.
2. The toilet seat on my unit had several scratches but because it is acrylic I suppose this is to be expected. Overall I would definately deal with this Company again and the Customer services were very helpfully.
Bought a toilet with two extra toilet seats since my house hold has a reputation of breaking seats. Products very pleasing to the eye. Hope the toilet seat will last us long it looks strong though. Will recommend to anyone any day. You can't beat them on price. Bought the Modena toilet by the way.
I bought a shower cubicle, tray, sink and tap in Wigan on 11 May 2013 - travelled to Leigh to collect.
I was kept waiting 50 minutes for my order, meanwhile 6 or 7 customers who arrived after me were served. I complained, but was told to wait.
The sink waste I received was the wrong one - it was for a sink with an overflow - I had to buy another elsewhere.
The shower tray could not be levelled, even after levelling the floor - conclusion: it must be twisted.
I managed to fit the tray because I am clever and patient, but it remains untrue and I remain disappointed.
If you want great quality bathroom products at affordable prices then this is the sight to use.
Items that go out of stock soon come back in and the return to stock dates are very accurate.
Delivery company used gave 11 - 3 delivery which was not ideal for those working but apart from that hassle free.
Recommended to me by family and i would happily recommend.
Brilliant service , from ordering to delivery. Would highly recommend , price is brilliant , cheapest around , searched Internet and they were the best . Brilliant would def order from them again and have told everyone to order from there. Thanks Better Bathrooms
Would like to say you provided a good service. but after 3 phone calls to your company asking when is it going to arrive and being told soon. when it did not arrive i was not happy as wasted a whole day off!! .
I also ordered a sink but that got damaged on the way to your depo and i have now got to wait till 17th June for new one.
So i am not that satisfied by your services!!
Been buying from better bathrooms for quite a while now and have spent a considerable amount of money, I'm a plumber and 3-5 days means 3-5 days, but beware can mean 10 days, and always expect a smashed item or faulty item then you can spend £85 on phone calls, and still don't get the item so expect to purchase another set now and again. Other than that, there cheap and affordable, when you get it :)
Placed a order 6 weeks ago,one item out of stock,so they sat on the hole order,leaving us with out a bathroom,It was only a mirror,after I complained they finaly sent all other items.Cant understand it.
Love the prices, couldn't find it anywhere cheaper. Bought a whole new bathroom suite plus all our tiles and as soon as the order was placed I was constantly informed of where my order was in the process. It even gave me more delivery information than the courier service could provide!
I was impressed from start to finish. Really easy website and my items all arrived one day before work so there was no hanging round waiting for my stuff. My favourite bit was when i opened my toilet rolls holders, towel rails and robe hooks they were all individually packed in little soft draw string bags!
1 bought a bathroom on 24.03.13 the vanity unit was out of stock until 03.05.13, this was explained that wasnt a problem they would hold my items until the unit came into stock and then deliver all items accordingly.
Upon requesting a delivery date ( which i had to chase for) I was told that they couldnt deliver all my items as some were out of stock until 24.06.13. I then found out that they HAD SOLD my items they were holding onto. I had paid for these items at the time of purchase and they had had my money for almost 7 weeks. I was then left with an incomplete bathroom suite plumbers stood waiting to install everything but couldnt due to incomplete items, with no facilities in the bathroom and the possibility of a larger plumbing bill to change the pipework for an alternative bath, which i had to locate from another bathroom company. I requested to speak to a manager for an explanation as to how this has happend, to be abruptly told no,and had to go through customer services who were not sympathetic or concerned with my predicament. I have found out the Managing Director and will be writing to him to complain. I have also reported them to Trading Standards under Breach of Contract. I would NOT recommed this company to anyone.
Have not yet seen items unpacked , awaiting installation of new shower room . We did not see information regarding only delivering to doorstep ! I am lady of 59 and my father is nearly 90 ! . For that reason not sure we would have ordered from your store if we had known this when ordering . Yours sincerely miss l hamblin .
Easy to use ordering online. I would recommend prebooking a collection time. The service was excellent we arrived at our selected pick up time goods were ready for inspection prior to us taking away. Staff went out of their way to be helpful they loaded the goods for us without us even asking.
Then when we returned to the customer information desk they went out of their way to help us with appropriate selection of other goods we required. No hard sell just the information for us totake away and make an informed choice. We would definitely recommend your company to friends. Goods excellent value for money. Superb from start to finish. Goods
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