The prices are good. Service is perfect but this is being rated to the likes of ChainReactionCycles or Wiggle. I live in Germany and therefore it is easier to return goods if I get it wrong on orders and it doesn't cost an arm and a leg.
+ Das Positivste ist, dass alle Artikel welche als prompt lieferbar gelistet sind, auch wirklich zu 99% sofort verfügbar sind.
+ Die Preise sind durchwegs günstiger als bei anderen Internetanbietern und oftmals auch erheblich günstiger.
+ Auch das Angebot an namhaften Marken ist umfangreich mit brauchbaren Produktbeschreibungen.
- Spezielle Produkt- und Funktionsauskünfte zu den einzelnen Produkten werden eher nur teilweise bzw. mangelhaft gegeben (liegt möglicher Weise am fehleden Fachpersonal).
- Versandkosten nach Österreich werden leider immer berechnet, egal wie hoch der Bestellwert ist.
Not sure how long this has been the case, or if I just paid enough over to them (!), but for the first time post was free from DE to GB. Yay! This was always a point when considering how much of a deal i was getting.
There are some real bargains to be had. I just bought a black/black regal e saddle a lot cheaper than the UK prices I could find, and no one over here had the black/black I wanted. A little while ago I bought some Carbon Keos that were cheaper than the regular non carbon pedals over here. Go figure.
So it's always worth a look at Bike24 as it often throws up some discount gems.
Delivery is prompt and when I have had to send back something (rare) they've been great.
Good prices, very good service, quick delivery. unfortunetly they charge the VAT of the country they send to now and not the German VAT (Countries within the EU) . Very good site with very good filters, pictures and descriptions so everything is easy to find. Only minus is that they do not have super sales so prices tend to be static.
Already I have made over 15 orders in last 3 years, no complaint about the service.
I hope Bike24.com will continue moving up.
if I'm shopping around online 'bike 24' is usually the last stop, nobody else compares unless they are on special, even then bike 24 can be cheaper, most people don't believe me and carry on buying from CRC and wiggle, more fool them.
Absolutely the best On line Bike shop there is, i have bought everything from here, from wheels, Crank sets to bar tape, great bargains, excellent gear and just 10 Euro to ship from Germany to Ireland...and very quickly, friendly customer service and above all cycling friendly, this is more than just a bike shop, it is a cyclists shop, whether you are building a bike from scratch or upgrading Bike 24 has it all.
I always getting the best offers from bike24!
I am quite long time client of bike24 and bought from them at least 10-12 times in the last 4 years.
Website - super and fast, but if you close browser (even if logged in) you loose your basket. An auto-saving basket or a wish list would be appreciated
Choice - great
Price - almost from good to great. Not always the best you can find, but quite always near the best
Service - super
I buy all my biking gear at Bike24, even though I am from Belgium and we have plenty of bike shops here.
This shop has a wide variety of equipment and clothing, almost always shipping within 2 days. Whenever there is a delay, they inform me so I am never disappointed.
Last week Friday I contacted Bike24 for a chainring which was not on their website (Shimano 105 5650 with 50 teeth). I also wanted to order a pair of race tyres found on the website. It was easy to get in touch with Bike24, had a knowledgable person on the line who said hat Bike24 could order the Shimano original part and gave me a competitive price, followed up by a confirmation e-mail. I ordered the tyres, the Bike24 employee put the chainring to my order followed by an other confirmation mail. Today, in less than a week, my order was delivered in Antwerp (Belgium). All with all an excellent customer experience.
Great service and low prices,i'm from the netherlands but i buy my gear at Bike24!
Very user-friendly website, wide range of available products, excellent shipping system. Ordered on sunday, arrived thursday (Lisbon, Portugal). Bike 24 sets the benchmark for online shopping. Will surely return as a customer!
Highly Recommended! João.
They messed up one of my orders providing the wrong size (width) Ardent tyre on one occasion. It was too expensive for me to ship it back so i gave the tyre to a freind.
I have ordered from them on several occations now and it was a 'one off ' incident. Shipping to Australia is a little slow compared to the UK sites such as Wiggle and Chainreaction but Bike24 prices and range of Schwalbe is much much better.
Prices are less than half Australian prices even after shipping so it s a no brainer if you organize yourself a few weeks in advance - shipping can take up to 3 weeks.
Very good website, easy to navigate. Most parts are always on stock. If you order some parts which are sold out, the will contact you to find an alternative part, that is top service. On top of that: Fast and cheap delivery.
probably the best bike shop anyone can find on the internet.
everything is perfect except 2 things
you could have a bit more companies on road bike parts
your shipping could be with a better courier company that is actually a bit faster. every time i buy i know i will have to wait 2-3 weeks to get what i ordered.
(i live in cyprus)
thanks. its a great shop :)
Precise and reliable shop with a wide range of products
I am building the bicycles for my racing and training activities and I have my individual demands. Here it is, excellent place to satisfy all needs I have. Thank You!
(That what i don't understand is why when i buy from a shop in A country with 19% vat must i pay the vat for my B country(23%)? the shop pay the difference back to my B country or what?)
Very quick and informative your answer, Excellent customer care plus the other.
I recently moved to Germany and needed a bike store that had what I needed. I just found them using a google search and they had there pages in English so I bought from them. Talk about ease of use, fast shipping, easy product searches, great deals, cheap shipping. I bought a set of tires and tubes after the first purchase and it was sent out the same day and arrived the next day at 9:30 am. Now I will be doing all my purchases here. Thanks Bike 24
I have been a customer for many years and have never been dissapointed with the service provided by Bike24. Excellent choice of products, fast delivery even if abroad(I live in Italy), very trustworthy service and customer care.....I trust Bike24 as I trust Amazon.com!
I was looking for a trail running pack, but in August it was impossible for me to find the right size in Italy were I live. I need the pack for September and so I decided to search the pack in the web. Bike24 solved my problem. Thank you.
Auf der Suche nach einem passendem Rennradsattel irrte ich von Firma zu Firma bzw. von Modell zu Modell. Bis mir ein kompetenter Mitarbeiter am Telfon sagte: Wenn du wirklich einen komfortablen Rennradsattel suchts dann nimm doch den Fizik Antares Versus. Und genau so wars. Ende der Suche -Anfang des Komforts. Danke!
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