Ordered a pair of shoes and used the website guide re size to order, it stated 42 would be the best fit. Shoes arrived a week later, but were too small And needed returning. Had to pay £12 postag... See more
Company replied
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See what reviewers are saying
I suspected the original product description details were incorrect. I raised through chat which repeated incorrect details (size & weight of product). Navigated website to raise queries with staff me... See more
Company replied
Very aggressive pricing made me a little concerned, however item arrived, well packaged and with no issues. A couple of days later than the estimate given. The courier used (spring GDS) has very bad o... See more
Company replied
Great prices and an absolutely HUGE selection of products! Bought two MAXXIS tyres- an Assegai and a Minion DHR2 - both with the 3C compound / Maxxterra. Great prices that are better than any I co... See more
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Company details
Written by the company
Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience. Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support. Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.bikeinn.com
Contact info
Carrer Pirineus 9 , 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- bikeinn.com
4.0
Great
40K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Liars and thiefs
Trash business that lie about availability and delivery. They do not inform you of delays, do not respond to issues and you just get their AI and automated garbage responses. Run by scum who steal your money. Avoid
September 15, 2026
Unprompted review
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Terrible to deal with
Bikeinn have a good range of products but their quality control and communication are seriously remiss. The courier company they use are just despicable in every way.
August 1, 2026
Unprompted review
ebike battery
Ordered an ebike battery, which showed as in transit to dispatch centre for 9 days. At this point I was sent an email stating item was out of stock and asking me to cancel the order, Not a great first impression of this company. Now I need to try and get a refund from them.
Edit. In reply to the company response - When I ordered the battery the website stated 2 days delivery.
September 14, 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are very sorry to hear that our service did not meet your expectations.
We constantly strive to keep our catalog up to date. However, due to high product turnover in real time, temporary stock discrepancies may occasionally occur, affecting an item's availability or delaying its delivery. In these instances, we rely directly on the timeframes provided by our suppliers.
Please note that the estimated delivery dates for products not physically available in our warehouse are always displayed when you add them to your shopping cart. If you prefer not to wait, remember that you can modify or cancel your order at any time directly from your customer account.
On the other hand, as soon as your order is shipped, you will receive an email containing your invoice and the corresponding tracking number.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our services.
We apologize for any inconvenience caused.
Best regards,
Wrong item received
Wrong item received, contacting the company is very long winded, and they haven’t offered a solution to me getting the item I wanted just a refund. Won’t be using in the future.
September 12, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
If you need any information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
Ordered a pair of shoes and used the…
Ordered a pair of shoes and used the website guide re size to order, it stated 42 would be the best fit. Shoes arrived a week later, but were too small
And needed returning.
Had to pay £12 postage and after initially receiving tracking data it’s been 3 weeks with nothing, no idea where the shoes are or if I’ll get a refund.
Seriously think before ordering from BikeInn, if you need to return it will cost you loads and will go back to Spain. I will definitely never use them again.
September 13, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please be informed that your parcel is currently on its way back to our warehouse.
It is still in transit, and once it arrives back at our warehouse, we will assist you further. We kindly ask for your patience in the meantime.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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I placed and paid for my order 10 weeks…
I placed and paid for my order 10 weeks (2.5 Months) ago. To date they have not even dispatched the order, according to their own tracker.
They only send generic responses, obviously they have no regard for their customers problems with their disapointing service.
I suppose I must accept they have gotten away with my money ?
September 13, 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are very sorry to hear that our service did not meet your expectations.
Please be assured that our customers' experience is our top priority. Therefore, we have reviewed your case and forwarded it once again to the relevant department. You will receive an update shortly.
Please keep in mind that shipping carriers follow specific protocols and mandatory timeframes to investigate these cases, which is why a final resolution can sometimes take longer than expected.
We are actively pushing to accelerate this process and resolve the matter as quickly as possible. We truly appreciate your patience and understanding while we work to get this sorted out for you.
If you require further information or additional assistance, please feel free to contact our customer service team by sending an email to support@tradeinn.com.
We apologize for any inconvenience caused.
Best regards,
Usual great price and service 👍
September 10, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
good prices and enough information
good prices and enough information to make an informed purchase.
August 30, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Avoid unless prepared to wait / take a risk
Had taken into account long delivery times (see other reviews) - prepared to wait as good price with customs and Duty included. What I wasn’t aware of is they say ‘in stock ‘ at estimated delivery. This is contractually a lie – delivery date changed following payment. Now 10 working days later update is 'waiting to be recieved to warehouse' - so not in stock.
On looking at other reviews there also appears to be issues with what is sent out - my item is close to £1k value, the link sent also now shows different model. Not worth the risk / hassle.
Update : ( see reply) Most sites I use either say ' in stock' or ' in stock with supplier' . This was not clear on the page, checkout or on the tracking.
September 12, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We constantly strive to keep our catalog up to date. However, due to high product turnover in real time, temporary stock discrepancies may occasionally occur, affecting an item's availability or delaying its delivery. In these instances, we rely directly on the timeframes provided by our suppliers.
Please note that the estimated delivery dates for products not physically available in our warehouse are always displayed when you add them to your shopping cart. If you prefer not to wait, remember that you can modify or cancel your order at any time directly from your customer account.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
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Bike rack perfect for purpose
Bike rack perfect for purpose. Sturdy and easy to put on. Came earlier than predicted.
September 12, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Quick delivery!
September 4, 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Item still not posted
Over 10 days since payment, and they still have not posted the ordered saddle. (item in stock btw)
September 3, 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We would like to inform you that a refund of €101.98 was successfully processed via Klarna on 13/09/2026 at 15:26:28.
Kindly check your account to confirm the transaction. If you have any questions or need further assistance, we are here to help.
Thank you for your attention.
Best regards,
Great service as usual and great…
Great service as usual and great prices, I always get a good discount on accessories for my MTB and Road bike. I’m happy that deliveries now arrive a lot quicker.
August 29, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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Quality rear bike light
Brought a rear bike light. It’s a high quality light at a decent price. Arrived when expected. Pleased. What more can I say.
September 11, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
An excellent KED bike helmet
An excellent KED bike helmet, fits exactly and delivered in a few days.
We are very satisfied.
September 1, 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Another week gone by and no updates…
Another week gone by and no updates from Bikinn again
Nearly 4 months later, and I am still waiting for a refund for a Garmin that I never received.
The company shipped my order to the wrong address, appears to have lost track of it completely, and yet still has not refunded me. Despite this being entirely their mistake, I have been left chasing them for months for answers and updates.
What makes the situation even more frustrating is the complete lack of proactive communication. I receive virtually no updates unless I contact them first. For almost three months, I have had to email them week after week just to find out what is happening with my order and refund. Customers should not have to constantly chase a company for information on an issue that was caused by the company itself.
Their customer service is honestly among the worst I have ever experienced. I have been given promises, timelines, and assurances that somebody would get back to me, but very little ever happens. Emails often go unanswered, updates are vague or non-existent, and nobody seems willing to take ownership of resolving the issue.
It is unbelievable that a customer can pay in full, never receive the product, and still be fighting for a refund nearly three months later. This should have been resolved in a matter of days, not months.
Without a doubt, this is the worst online shopping experience I have ever had and the worst bike retailer I have ever dealt with. The lack of accountability, poor communication, and failure to resolve a straightforward issue has been appalling from start to finish.
⭐
BEWARE: If your order goes wrong, do not expect proactive updates. Do not expect anyone to keep you informed. Be prepared to spend months chasing emails, requesting updates, and fighting for a refund that should have been processed long ago. Based on my experience, this company is very quick to take your money but incredibly slow to fix problems of its own making.
I will never purchase anything from this company again and would strongly recommend that potential customers to stay away !!!
June 11, 2026
Unprompted review
Reply from Bikeinn
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
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Express Delivery: Premium Price, Misleading Timelines
Charge a premium for ‘Express Delivery’ they clearly can’t fulfil. Delivery dates shift the moment you place an order. Completely deceptive. Customer service sends generic, useless responses. I feel ripped off.
Support local retailers – avoid this business!
September 10, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
Incorrect product description on website
I suspected the original product description details were incorrect. I raised through chat which repeated incorrect details (size & weight of product). Navigated website to raise queries with staff member who returned my email confirming the details described were incorrect & confirmed the actual size & weight to be as my query. Once clarified I ordered & am pleased with product.
September 3, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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