Birkenstock Reviews 

I spent 120 euros for a pretty pair of sandals, and they squeak unbearably. I sound like a duck, and over time it has gotten worse, not better. People make fun of me making duck sounds, and some get very annoyed so I am having to take them off and go barefoot as to not start an argument in the office. I feel very self conscious and uncomfortable. I complained to Birkenstock and they said the sound is not considered a fault, and my return window has closed. That is terrible service: selling something for quite a lot of money that cannot be worn by any normal person, and washing your hands of it, not even any interest. Absolutely terrible service, and a terrible product, very upsetting to be treated this way.

Ordered the limited edition 1774 boots, product looked good but had a fault on the heel making them unwearable. Reported immediately to customer service with extensive supporting information (as requested by customer service) then asked to send the same information by another customer service team. Now in limbo can’t wear the boots still waiting for a response many weeks later as they “investigate” (yet they have not asked me to send the boots back.

The all rubber design has a flaw with the strap at the sole for the big toe. Each sandal has the same tear from top of sole to the bottom. It is not SAFE to wear these as the droop catches on steps, or drags a bit and can lead to a fall. Customer service appears to be unaware of this issue and disregarded the photos I sent which is so obvious. I switched to a look-alike pair from Target and it is a much better design and safer. The Birkenstock people know they can do better but apathy and complacement wins over there.

Returning items take forever! The courier service uae birkenstock are using is very slow and unprofessional. This is now the second time I have to deal with this bad service. Buying online from Birkenstock uae is not a pleasure because if the bad return process.

Extremely disappointing customer service — essentially no service at all.

I ordered a brand-new pair of Birkenstocks directly from their online shop, and they arrived damaged. What should have been a very straightforward issue turned into almost two weeks of back-and-forth emails, sending photos and explaining the problem repeatedly.

After all of that, I was eventually informed that the damage did not fall under their warranty and therefore they could not offer me a solution. I find this particularly strange considering these were not shoes I had worn for months and then made a warranty claim about — they arrived from Birkenstock in this condition.

Their only “solution” was for me to use the standard 30-day return process, which is available to every customer anyway. So after nearly two weeks of dealing with customer service, I was effectively offered nothing.

For a brand at this price point, I expected considerably better quality control and customer care.

Store: carnaby street, London

I’ve been wearing Birkenstocks for years, so this was a particularly disappointing experience.

The staff came across as unfriendly, unprofessional and, unfortunately, not very knowledgeable about the products they were selling. I asked a fairly simple question about the difference between the materials used on two pairs, and the explanation I received was essentially that they were “the same, just a different price.”

What made the experience worse was that the staff laughed after I asked about the material differences. It made me feel uncomfortable and as though asking for basic product advice was somehow unreasonable.

I would expect staff in a Birkenstock store to be able to explain the differences between materials, comfort, durability and why one model might cost more than another. Birkenstock itself provides detailed information about these material differences online, so it was disappointing that I could get considerably better product advice simply by looking it up myself.

As someone who has been a loyal Birkenstock customer for years, this experience has genuinely put me off shopping at this store again. It’s a shame because I like the brand and its products, but the level of service simply didn’t match what I would expect from Birkenstock.

Outrageous and appalling customer service. For the price of the goods and the packages are not signed for deliveries. Package not delivered to me and customer service not offering a refund. Will never purchase again from here.

My old Arizonas for £30 have lasted well but my new ones £50 are made of much lighter material and have each split on the front strap next to my big toe.
Next time I’ll buy Primark ones.

Terrible service. I paid for 2-4 day delivery with Evri, and 10 days later, my parcel is still "In Transit".

Re: Bend Slip On Canvas Sneaker
I love this shoe. Unfortunately, it only lasts a few months. The first pair held up for about 8 months before it started developing a hole over the big toe. Then, the exposed cork in the heel (the Birkenstock trademark) began crumbling. The second pair now has crumbling cork after only 6 months. At $140 USD, these should last years, especially when they're only worn 1-2 days per week. Like everything else these days, a brand that once meant premium quality has turned to garbage. Won't be buying Birkenstock again.

Hi everyone,

I have got faulty Birkenstock shoes from ASOS.
Left pair is looser and the right pair.
It is even visible when you put them near each other, the left side stripe is higher which makes left paid much looser and so uncomfortable while wearing.

I explained it to customer service agent who couldn't my answers at all and avoided to take responsibility by clearly answering to my questions. I sent customer service all photos where you can clearly see faulty item.

They asked me to return the item, the stockroom team will inspect it again, when you can clearly see that item is faulty, and only after they will issue a return.

They asked me to return current one and order a new one.
But I told them that I bought it when it was on 20% off and now it is not discounted. They agreed to give me manual discount, but again only when they get my return and inspect.

Then I asked what if the stock will finish by the time they sort everything out?
They asked me to order a new one asap while stock lasts. But I didn't have money to order new one at that time.

Then I informed them that I don't have money yo order one straight away. And the I asked whether I will end up not having shoes if by the time ASOS sort out the case the size will finish.

An agent actively was avoiding to answer clearly and suggesting to order straight away while stock lasts. Not clear answer from ASOS and not taking any responsibility for their own fault.

It is not review direct to Birkenstock, but it is relevant to Birkenstock.

BEWARE - do not buy from this Company. Their website says 3-5 day delivery. I ordered a £90 pair of shoes on 23/8 and did not receive them. The company blame Evri, Evri blames Birkenstock. Birkenstocks unhelpful and blatantly dismissive customer services refuse to give me a refund. They claim they are investigating. However, they are in breach of Customer Rights Act 2015 as my contract is with the seller and not the courier. I have, therefore, had to initiate a chargeback via my bank. PLEASE DO NOT MAKE THE SAME MISTAKE I DID!!

I’m extremely disappointed with my experience. My order has now been missing for two weeks after being handled by EVRi, and despite repeatedly contacting Birkenstock, I’m still being told that they are waiting for another department to investigate.

What’s particularly frustrating is that I’m being asked to keep waiting for an issue between Birkenstock and EVRi to be resolved, even though this is not my responsibility. I’ve already made it clear that I would like a refund, but they have refused to process this until their investigation is completed.

I’m also very disappointed that Birkenstock continues to use EVRi despite the widespread complaints about their service. This is especially frustrating as EVRi has also lost another Birkenstock return of mine.

Two separate issues with the same courier, and I’m still left waiting with no clear resolution. After this experience, I no longer want the products and simply want my money back.

Awful service compounded by awful customer service.

Paid £9.95 for 1-2 day delivery. Shoes took 5 days to arrive. Birkenstock said they did not offer 'express delivery' despite charging more for it and the packaging saying 'Express 24'.

When the shoes did arrive, though the box said EU40, the product inside was EU37.

'Khaki' shown on the website was a sort of army green. The shoes that arrived were a sludge brown colour.

All in all a complete disaster from start to finish. Won't buy from them again.

Shit show of company wouldn't bother ordered shoes i ordered and tge next day got email saying been damaged by everi still waiting on refund 3 week later what a joke

I have now spent approximately 36 hours trying to purchase a pair of shoes directly from Birkenstock Canada, and the experience has been extraordinarily frustrating.

The website would not accept my address for shipping. I tried my actual address, a Canada Post address, a UPS depot, and a regular UPS drop-off location that I use. None were accepted. The website simply indicated that the address could not be used, without explaining why.

After waiting more than 12 hours for a response to my email to customer service, I finally called. I was told that Birkenstock simply does not ship to my town. It is a community of approximately 5,000 people in Canada. I asked whether another shipping method, such as Canada Post, could be used, but was told that this was not an option.

I asked how I was supposed to purchase directly from Birkenstock Canada if Birkenstock would not ship to my location. The suggested solution was to find someone in another community where Birkenstock does ship and use their address. When I asked how payment verification would work if my credit card and billing address did not match that shipping address, the representative could not provide an answer.

During the call, I asked to speak with a manager and the call was disconnected.

I called back later to make sure this wasn't simply an individual customer-service issue. Unfortunately, I received essentially the same answer: Birkenstock does not ship to my address, there is no alternative shipping method available, and I should purchase through another retailer.

What makes the situation even more ridiculous is the contrast with Birkenstock's marketing. In the same 36-hour period, I received approximately 18 automated emails from Birkenstock encouraging me to complete my purchase, telling me that my purchase was waiting, asking me not to leave my items behind, and inviting me to "be friends." Birkenstock apparently has no problem sending me emails every couple of hours, but cannot find a way to actually sell me the shoes.

I understand that shipping logistics can be complicated, but telling a customer that you simply do not ship to their community—and offering no reasonable alternative—is not a particularly good way to operate an online business in Canada.

The most frustrating part wasn't even the shipping restriction. It was the complete lack of ownership or effort to find a solution. I wasn't asking for something unreasonable. I was simply trying to buy a pair of Birkenstocks from Birkenstock Canada.

After 36 hours of emails, phone calls and attempts to find an acceptable address, I still haven't been given a workable way to place the order.

Very disappointing customer service and an unnecessarily difficult purchasing experience.

Ordered from Birkenstock expecting premium service to match the premium price. Delivery took 3 weeks — well outside any reasonable window — and as a result, the item didn’t arrive in time for my wife’s birthday, which was the entire reason for the purchase.

When I raised this with customer service, the resolution offered was a refund plus a £5 voucher. No real acknowledgement of the impact of missing a meaningful date, and no attempt to make it right beyond a token gesture.

For a brand that charges premium prices, I’d expect either faster fulfilment or a genuine attempt to fix things when it goes wrong. Neither happened here. Won’t be ordering directly from them again — buying in-store or via a retailer with better logistics going forward.

I was so impressed with how quickly, effectively and professionally Customer Service from Birkenstock responded to an issue I was having with one of their products. They truly stand-by the quality of their shoe and if you are not completely satisfied with your purchase, they will step up (excuse the pun...LOL) and do the right thing. My faith in this brand is restored... I have over 20 pairs of various styles and colours because I just love them....and NOW... I will keep on purchasing from this Company! I am very grateful and happy!

Have not refunded money after three weeks. Disgraceful company.

I would leave zero and am making an effort to post simply to share my absolute disgust at the lack of any care for Birkenstock consumer. No way to escalate my issue; no reason for the issues; and finally NO APOLOGY - things happen however this is next level AVOID AVOID AVOID ! SPEND YOUR MONEY WITH A BRAND THAT CARES ABOUT YOU.. Absolutely awful customer service i ordered 3 pairs of shoes separately trying desperately to get a pair in time for holidays after the first with Evri just never arrived; the next 2 pairs ordered using parcel force also with no reason; no contact; and bizarre telephone customer service ie NONE - no apology no contact only when I chased! Wasted so much time and energy I’m the idiot here… I will never buy your product - Birkenstock take customers for granted! I have now ordered Pikolinos Slide - it’s beautiful soft sole with arch support and 20% better value; in a buttery soft leather sole and straps - I wanted the tan or black but couldn’t get them in time so I have now ordered a pair in silver from Scotland - being shipped to me tomorrow and will have in time to travel next week ! I don’t need to wear these in either… as no time now due to a month wasted with Birkenstock!