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Bitdefender Reviews 

12,258
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,255 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers highlight that the software delivers exceptional security, successfully protecting their computers and mobile devices from various online threats without slowing down system performance. Furthermore, customers frequently describe the support team as friendly, knowledgeable, and capable of resolving technical problems quickly and efficiently during direct interactions. However, some people mentioned that persistent promotional popups and aggressive auto-fill features can occasionally disrupt daily workflow and typing tasks. Some reviewers were not happy with the subscription management, pointing out complications during the renewal process and unexpected billing communications. A few users also experienced difficulties when trying to update software across multiple operating systems smoothly.

What people talk about most

Product

Users describe positive interactions with product, highlighting its reliability, strong threat detection, and... See more

Customer service

Customers report positive experiences with customer service, highlighting responsive and professional... See more

User experience

Reviewers mention ambiguous feedback about user experience. While some consumers praise the intuitive... See more

Service

People report positive experiences with service, highlighting reliable protection and helpful assistance.... See more

Subscription

Clients share ambiguous opinions on subscription services, with many long-term users expressing frustration... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The only thing I dislike about BitDefender are the incessant AD popups. BitDefender VPN pops up on startup (on my mac) with no way to disable it. I have NordVPN. These things are annoying and, at t... See more

Company replied

Rated 5 out of 5 stars

Great Job Protecting My PC's and Laptop. Am Network Professional there has never been so many Scams and Spam. Bad Guys prey on your emotions & pretend to be your Bank to Steal your money. My kids... See more

Company replied

Rated 5 out of 5 stars

I love computers and telecommunications. I've always had a lot of issue with how unsecure everything is however. I began to see unacceptable things happening in my chats, email, finances, and other... See more

Company replied

Rated 5 out of 5 stars

I needed to re format my PC, re installing Bit Defender needed a "KEY" I'd lost the original e-mail containing the "Key", I was given a link to contact the department dealing with invoices dir... See more

Company replied


Company details

  1. Software Company

About Bitdefender

Written by the company

Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, business, and government environments, Bitdefender is the industry’s trusted expert for eliminating threats, protecting privacy and data, and enabling cyber resiliency. The company has pioneered breakthrough innovations in anti-malware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 150 of the world’s most recognized technology brands.

Additionally, on the Bitdefender blog, readers can find stories from the underworld of internet fraud, scams, malicious software, and other cyber threats. Moreover, tips and best practices on how to have your devices and online personal information guarded at all times.

CONTACT US

About Bitdefender

Written by the company

24/7 Customer Support
Our knowledgeable technicians are available 24/7 to assist you! We are here to answer any questions about your security solution and provide you with the support needed to promptly resolve any issues you may be experiencing with your security software.
30-day money back guarantee
If you are not completely satisfied with your purchase, you have 30 days from the date of purchase to request a refund.
AV Comparatives: Malware detection - Advanced+ 2024
AV Comparatives: Real World protection - Advanced+ 2024
AV Comparatives: Gold Malware Protection 2024
PCMag - Best Malware Removal & Protection Software 2023
PCMag - The Best Antivirus Software for 2023
AV Comparatives - Product of The Year 2023
AV Comparatives - Advanced + Real-World Protection 2022
AV Comparatives - Outstanding Security Product 2022

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(12,258)

2,692 reviews in the last 12 months

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Rated 5 out of 5 stars

Not a 'technical person' in general

I am not a "techy" person - just that the computer works when I need it to. Having said that, this does not always happen as we know, & Bitdefender has been a wonderful assistance for me. For once, I find it's easier to understand, technically speaking, & have found it safer in the whole scheme of things. The individual who referred it to me, teaches computers and is very informed on our growing technical info, and stays on top of things. I actually like seeing the info when I read up on Bitdefender, not something I can say about others I've had in the past. It's a very good choice.

September 9, 2026
Unprompted review
Rated 1 out of 5 stars

Ransom your credit card for next years subscription

I have never seen a business model where they require your CC info to purchase the software next year. BD had 2 data breaches in 2015 and 2025. In case you didn't know. The software is decent, but the pay now, buy later is perplexing. They have now stopped helping me.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Quick Work

I am so happy that Bitdefender reacted so quickly to my on-line threat. Imagine, just trying to print a government form and a scammer tried to get into my computer. My cell phone was hacked recently, and my email was compromised, so they're trying to get into everything.
Thank you so much.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

I have been a customer for 3 years now!

I have been a customer for 3 years now!
For the first time, I faced a payment issue, but that was clearly at My end!
I only have the best to testify about Customer service & Support!!! They are excellent with that!!!
It took Me 4 days to get through this issue, but Customer service and Support was daily by My side, willing to help Me, they even witheld My ticket open, waiting for the outcome!!
I have only the best impression & experience to testify !!
Thank ya wonderful Bitdefender people at Customer service and Support ❤️ E.K.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

I was a little tired and anxious

I was a little tired and anxious when i contacted Bit Defender about a missed payment,but i was quickly put at ease by a very empathetic agent who was extremely courteous and kind and went out of his way to promise me he'd help me and not to worry,which he promptly did and put my mind at ease.They gave me plenty of time to address the problem without a penalty and a lenient payment schedule.Well above excellent all-round customer service and 'going the extra yards' to make me happy and at ease.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

The web's a scary wasteland

The web's a scary wasteland crawling with creepers. And since Kaspersky was exiled from the US of A (the only truly reliable cyber security software I'd come across up to that point), I was worried that my safe surfing days were at an end. But then someone on a forum somewhere touted Bitdefender as even better than Kaspersky, so I gave them a try. And they've been keeping me safe ever since. I had already invested in a VPN solution, so I haven't switched over the Bitdefender's VPN yet, so I can't speak on that one.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy with Bitdefender.

I've been using Bitdefender for several years and can honestly say I don't have to worry about viruses and malware. Use it on windows 11 laptop and android mobile. Easy to use, lets me know when I should Go Back To Safety if accessing a questionable website and updating happens automatically.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Protected

I know if Iclick on a site that is suspicious, Bitdefender WILL inform me of the situation.

I have had Bitdefender for years and I know that I am well covered.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

I worked in IT for over 20 years…

I worked in IT for over 20 years supporting PC's. Bitdefender is definitely one of the best overall antivirus solutions with the highest independent lab scores, excellent malware detection, and minimal system impact. I have kept Bitdefender active on my personal workstations and iPhones for years. It provides great protection and doesn't drain system resources.

September 1, 2026
Unprompted review

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