boohoo.com reviews

boohoo.com reviews

Good
7.8
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
93884 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Never a bad experience !!!!!

As always amazing, efficient service from boohoo!!! Lovely quality clothes and always worth the money! Sizes are like sizing in shops as sometimes online i feel sizing is always questionable on other sites !!!! Whenever I have had to return something service has always been second to none and always refunded without any problems with emails keeping me up to date!!!!! ALWAYS RECOMMEND BOOHOO
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Really great experience, great product, only concern is with shipping and with slightly half sizes.

I love shopping with boohoo.com! The product I purchased came within the time they said it would, and even arrived earlier than the estimated delivery date, so I was pleasantly surprised with that. The product itself is everything that it is advertised as.

One I would say I don't love about it is that for shoes there aren't half sizes, so I had to purchase inserts to make the shoes I purchased fit, but thats small potatoes in the long run for me. My major concern is with shipping. When I received my package, the box the shoes were in was rather beat up. I know boohoo isn't the one doing the damage, but I was nervous due to the amount of damage done to the shoe box and think there might be a more sturdy way of shipping.

Overall, I trust boohoo and will definitely be back shopping for more.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Ship it all ready

Hey girl, I really wish boohoo would ship there items in less time I be needing my stuff in about 3-4days after I purchase online but overall I love boohoo I shop there so much it's crazy girl
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

you suck

stop spamming me, take me off your mailing lists and stop emailing me, i never signed up for this or gave you my info
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

terrible service!

Sent out wrong item was meant to be a playsuit you sent out a really small leopard print looked completely different to my original order went back online to re order my playsuit and it had been taken off the site. Wasn't a good service at all.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

cheap clothes great delivery times

Brilliant service.fashionable high quality clothing at cheap prices delivery time is amazing the variety and choice of clothing in every size
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Understanding Company who Allow for Customer Error

I ordered 3 dress; 2 were gorgeous and all were true to fit. The third however, just didn't suit me and I decided I'd send it back. Even though it was written clear as day when I was researching the returns policy, I still managed to leave returning the dress on the long finger, and by the time I got around to returning it, it'd gone past the 14 day limit. I sent it back anyway, seeing as I had nothing else to do with it. My money was refunded to my account! I guess the Boohoo just know their customers!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Poor service. Unhelpful staff

Service is poor, dealing with the complaint erm worse. Third bad experience I've had with boohoo now as I will be unlikely to shop with them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Is anybody checking the boo hoo inbox?

I sent an email immediately after placing my order as I had entered my delivery info incorrectly. I never received a reply, I checked my junk mail etc. I can't understand why an urgent query would not be responded to. Luckily I was able to resolve the problem myself using the tracking info and contacting the couirer.
Otherwise dispatch and delivery was very quick and I was happy with my order. I would be giving top marks if I had received a reply to my email.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Best website for efficiency delivery is so fast. Excellent

Excellent fast delivery and customer services are very helpful.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

quick delivery and perfect image advertising, HAPPY!

Delivery is extremely brilliant, never fails to disappoint me, when boohoo says next day delivery, they mean it! The clothing is always in perfect condition and i love the everyday trends.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Satisfaction with boohoo

As u know from full stars I am very satisfied with boohoo produces I've purchased these past months .they have brilliant material and their sizes are to perfection .i hope in the future that boohoo gets many costumes and I will be purchasing a lot more clothes .
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Affordable clothes for every occasion!

Boohoo is so different to other online stores, prices are fair, and frequent sales give you even better value for your money. The customer service is excellent, delivery is quick although prices could be cheaper, in particular the UK Saver Delivery. The depictions on the website are exactly what you get, clothing quality and variety is amazing. I would and have already recommended Boohoo to many people.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Muito bom

Adoro os vossos produtos e a vossa eficácia, estão sempre muito atento aos clientes,
muito obrigada pela vossa disponibilidade
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

speedy delivery

delivery and packaging is very impressive but a few items i feel have sizing issues; for example the boyfriend jeans.
asides that, i am very pleased.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Amazing

Boohoo are great, their clothes are just wonderful and very flattering and wash great. Their sizes are spot on too. Delivery is very quick. I love boohoo and so does my family and friends
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very happy dispite a minor problem

Ordered a skirt and top as an outfit to wear going out that weekend and to ensure it arrived on time I ordered it on Wednesday (before 8pm) and with next-day delivery. Unfortunately it didn't arrive until Saturday and so I wrote to customer services and they replied very promptly!
They automatically agreed to refund me ten postage cost into my account as I didn't receive it next day and the money was in my account within a week. I completely loved the outfit when it arrived so overall very happy!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

My favourite shop

This is by far my favourite online shop ever!!!
i can not get enough every time I receive my parcel I just want to buy something else
Not to mention this site has dressed the last 3 function I have been too.
I started just buying dresses and now moved into the casual clothing and shoes. So affordable and why would you waste you time shopping in the stores when you can do it all in the comfort of your bed ;)
Clothes are good quality which is a lot different from the other stores I have purchased from and the sizes are always the same not a huge jump depending on what you buy
LOVE LOVE LOVE IT and will always be a regular shopper until I have to start saving my money ;)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Cheap,Classy and Quality

I love every collection, especially the dresses. The prices are amazing, I am so happy that i was introduced to this amazing website. Litterly, my whole wardrobe cries Boohoo!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Delivery is so prompt ! The fastest so far

You can always count on boohoo

boohoo.com Details

About Boohoo.com

Boohoo is one of the UK’s leading online fashion retailers, offering trend-led clothing at affordable prices. Aimed at fashion forward females, Boohoo offers the very latest styles in clothing and accessories for women that love keeping their look on-trend and affordable. Since the launch in 2006, Boohoo has quickly become one of the most successful online fashion retailers for women’s clothing. As the company has grown, so has the customer base and Boohoo now ship worldwide to countries such as USA and Australia. Through extensive research and our great knowledge of our customer base we provide style inspiration features backed with the latest catwalk looks to make sure all our customers keep one fashionable foot ahead of the crowd!

Visit boohoo.com

Boohoo Customer Services

We live here: PO BOX 553
BB11 9GD BURNLEY
United Kingdom

Category

Ladies wear

Menswear

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.