I booked a Las Vegas Mystery Hotel Package on Book it.com After booking the package and my credit card being charged I went to print the voucher and received an error message stating only the airfare portion of the package was reserved, not the hotel. The error message told me to call the Book it representative to find out what happened. I called Book It and waited 35 minutes to speak with a human being. She was unable to help me. I asked to speak with a supervisor and was placed on hold for another 20 minutes when their computer disconnected the call. DO NOT USE THIS WEBSITE IF YOU EXPECT GOOD CUSTOMER SERVICE. THEY ARE UNABLE TO PROVIDE GOOD CUSTOMER SERVICE!