I am truly disappointed in the service and feel as though I was very VERY misled. I did the mystery hotel with the mystery room. Regular was was over $500 per room, and the sale price was $99. Once I found out what hotel it was, I was excited. However, I went to see regular prices and nothing is even $500. I called the hotel to find out that I am in a small (dorm room sized) classic king room with a city view which only retails for $249. I tried cancelling with them directly, but they said I had to contact them directly. Bookit has HORRIBLE customer service and they never answer calls and keep people on hold. Based on the fact when I booked it and saw the price difference I assumed it was a larger room or suite. On their website, the most expensive room is $379 and that is for a suite.