I know it's long, but please read so you don't have the same terrible experience we did! If I could put 0 stars, that would have been my selection. Not only did Bookit.com initially book me twice for the same hotel stay during the same dates with two different confirmation numbers, they also charged me TWICE! After four days of calling trying to get a hold of someone to fix the slight mix up, I gave up calling. Nobody EVER answers the phone, it's all automated and then you get put on hold for hours! This is after multiple calls over multiple days. So, I finally decide to try canceling one reservation online and keep the other one. I did get the refund for the booking I canceled. So my bookit.com account shows my two reservations, one canceled and one confirmed. My credit card statement also shows that I have one charge for a hotel stay and one refund. You would think this would be the end of all the problems...WRONG!!! WRONG! WRONG! My family (including two toddlers) get to our hotel after flying all day and the hotel has NO RESERVATION for us! Are you kidding me? I try to call bookit and so does the hotel, obviously once again with NO LUCK. The hotel even tried to help us out and use some credit card number they had for bookit.com...that didn't work either. So I still had one charge of $484 for this hotel stay that BOOKIT canceled! Both reservations had different confirmation numbers and they even showed the one as being confirmed. Don't ask me HOW anyone else has liked this website when they screw up this big and there is NO CUSTOMER SERVICE WHATSOEVER!! Still have not received any correspondence from Bookit.com. Not only will I NEVER use this website again, I will do everything in my power to ward anyone else off from using them as well!!