BookMyGarage Reviews 

10,128
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,317 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless online booking process and competitive pricing that saves them significant time and money compared to traditional garages. Many people also highlight the exceptional service and friendly staff who communicate clearly, keeping clients well-informed before and during vehicle maintenance. However, some reviewers were not happy with communication inconsistencies, noting that certain garages occasionally failed to receive booking confirmations or had no record of scheduled appointments when customers arrived. Consumers mentioned having to rearrange their schedules or experience minor delays because availability did not always match the online system.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting competitive pricing, efficient... See more

Staff

Clients share satisfaction with the staff, frequently highlighting their helpfulness, professionalism, and... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that it is easy to navigate and allows... See more

Price

People report positive experiences with price, frequently highlighting competitive rates and excellent value... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy process from start to finish... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service! Great price. No problem booking a next day slot. They came out and collected the car Friday evening ready for MOT Saturday morning. Was kept fully updated along the way. Full breakdown... See more

Company replied

Rated 5 out of 5 stars

Highly competent garage. Will recommend them to everyone. Kept informed every step of the way. Yes mot fail and told of problem. Fixed straight away and full mot given. Brilliant service by this fami... See more

Company replied

Rated 5 out of 5 stars

We had Clare & Charlie out to us to explain the process of BMG and how it could benefit our garage. I cannot praise them both enough, the detail they both went into as to why BMG was first formed righ... See more

Company replied

Rated 5 out of 5 stars

Had the good fortune to book our car for its annual service with RPM! RPM offer a mobile service carrying out the works at our home which saved me from dropping car off and gettting a lift home as... See more

Company replied


Company details

  1. Price Comparison Site
  2. also in
  3. Auto Repair Shop
  4. Mechanic
  5. Oil Change Service
  6. Online Marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(10,128)

3,170 reviews in the last 12 months

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Rated 2 out of 5 stars

Last year's little lie

Last year, I used BookMyGarage for the first time.
I was impressed with the good value offer of a major service and an MOT at a local garage. And so I booked it in.
I fear there must have been some confusion, either, at your portal or garage.
When I phoned the garage, they said it wasn't on their system. However, they promised to honour the booking and price. I was happy.
The service and MOT came and went. I paid and felt satisfied.
However, following my latest service and MOT, I have discovered that I was mislead.
The "Major" service was not carried out. It is listed as a Major service on the invoice, but only a basic service was done. I have had this confirmed by an RAC registered mechanic.
In short, I am unhappy to have been lied to by D.M. Keith in Keighley, the garage where I attended last November.

November 7, 2025
Unprompted review
Rated 4 out of 5 stars

Effective and trustworthy

Effective way to find a trusted local garage. Booking process was simple, good communication with the garage. Pricing on site was lower than actual cost, but garage was clear from the first response that the service would cost more, so was not a problem.

November 1, 2026
Rated 5 out of 5 stars

Prompt easy process.

Prompt easy process.

October 31, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review.

We're pleased to hear that you found the booking process quick and easy. We aim to make arranging vehicle maintenance as straightforward and convenient as possible, so it's great to know you had a smooth experience.

We look forward to assisting you with your future booking needs.

Kind Regards,
BookMyGarage

Rated 5 out of 5 stars

Great experience to booking and having…

Greta experience to start and Finish to having the MOT carried out great local company will definitely use again thanks!

October 31, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to share your experience.

We're delighted to hear that everything went smoothly from start to finish and that you were pleased with the MOT service provided by your local garage. It's especially great to know that you'd choose to use BookMyGarage again in the future. We really appreciate your support and recommendation.

Kind Regards,
BookMyGarage

Rated 4 out of 5 stars

Easy to book and great options .

Easy to book and great options .

November 3, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review.

We're delighted to hear that you found the booking process easy and that the range of garage options met your needs. We work hard to provide customers with plenty of choice while keeping the experience simple and convenient from start to finish.

We look forward to helping you again in the future.

Kind Regards,
BookMyGarage

Rated 5 out of 5 stars

easy to use !

October 31, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review.

We're pleased to hear that you found the platform easy to use. We work hard to make comparing and booking with trusted garages as simple and straightforward as possible, so it's great to know you had a smooth experience.

We look forward to assisting you again in the future.

Kind Regards,
BookMyGarage

Rated 5 out of 5 stars

Easy to use, great comparison site

Easy to use great, choice of garages and loved the secret service feature for savings.

October 30, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave a review.

We're delighted to hear that you found our platform easy to use and appreciated the wide choice of garages available.
It's also great to know that you enjoyed using our SecretService™ feature to secure additional savings.

We’re always looking to help drivers find great value while keeping the booking process simple and convenient.

Kind Regards,
BookMyGarage

Rated 4 out of 5 stars

Good service

Good service

October 28, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review.

We're pleased to hear that you were happy with the service you received. Providing a smooth and reliable experience for our customers is always our goal, and it's great to know we met your expectations.

Kind Regards,
BookMyGarage

Rated 5 out of 5 stars

Quick service!

October 27, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review.

We're delighted to hear that you were happy with the quick service you received. Providing a fast and efficient experience is important to us, and it's great to know we met your expectations.

Kind Regards,
BookMyGarage

Rated 5 out of 5 stars

Highly recommend

Highly recommend, trustworthy and great communication.

November 2, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave a review.

We're delighted to hear that you found the service trustworthy and appreciated the communication throughout the process. Providing a reliable experience and keeping our customers informed every step of the way is something we take great pride in.

Thank you for your recommendation, and we look forward to helping you again in the future.

Kind Regards,
BookMyGarage

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