Reply from www.box.co.uk
[REPLY]
- Reviews (585)
- Ian Miles
- 2 Reviews
Professional service
Order procedure was easy and delivery was within the specified timescales. Excellent service.
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- Anne Margaret Maire Caine
- Wythenshawe, GB
- 1 Review
excellent service and goods
ordered the goods easily. Arrived quickly and well packed, Very pleased all round thank you
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- Mike Jarvis
- Bebington, GB
- 1 Review
Speedy response of excellent goods.
Although there was a slight problem redeeming my Livingsocial voucher in the beginning, this was only because Box's system had not yet picked up the voucher number. Once this had happened, I had no trouble redeeming the voucher and ordering my phones. They arrived very quickly and up to now are working fine. I'm very pleased with my dealings with Box.
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- Natasha Garrett
- Birmingham, GB
- 1 Review
Well priced items despatched very quickly
Bought a new set of house phones, very competitive prices and very quick delivery, would definitely recommend this company to my friends.
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- Jonathan Goodger
- Ravenstone, GB
- 1 Review
Can't say better than that
Fast, cheap and most importantly, came with a free box of mint imperials. Flawless.
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- Lewis Babcock
- Southport, GB
- 1 Review
Already have been recommending to other people
Customer service was on point and will definitely be buying from box again
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- Andrew Liddell
- London, GB
- 1 Review
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- Robert Taylor
- Willand, GB
- 3 Reviews
Great Retailer...
Excellent service. I wish more online retailers were this efficient. Fast delivery, item as described....one happy bunny!
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- Toby Brown
- Glasgow, GB
- 2 Reviews
Fast delivery. No problems.
Arrived quickly after ordering via eBay shop. Communication was top notch also. No problems.
- Alexandros Kostalas
- City of Bradford, GB
- 1 Review
Just superb
Product carefully packed, as described, arrived quite fast. I will definitely shop again.
- Pam Phillips
- Nottingham, GB
- 1 Review
A good product at a good price
The keyboard and mice are just what I am looking for. The keyboard has a solid feel and the mouse is comfortable to the hand.
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- Winston Dunbar
- Lincoln, GB
- 1 Review
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- Neil McEwen
- Radcliffe on Trent, GB
- 1 Review
Absolutely Superb.
Bought 2 Acer LED Televisions based on the specification. Arrived exactly as described , Ordered on Sunday via Ebay and arrived Tuesday via courier. Text message to tell me what time they were arriving as well. Definitely use again as also very competitive prices.
- David Hales
- 2 Reviews
- Chris Short
- 2 Reviews
Samsung Hard Drive
Does what it says on the can. Easy ordering procedure; prompt acknowledgement and delivery, and very competitive pricing. Job done!
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- Wayne Cubitt
- Sheffield, GB
- 1 Review
Great communication
Great communication with very helpful staff.
Whilst the product was on it's way, they emailed me at every stage to tell me when the delivery would be arriving along with parcel tracking. They even emailed me on the morning of the delivery and told me the ETA of my parcel within an hour window and it was spot on.
A faultless experience and will deffinately use again.
Thank you.
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- Ian McPherson
- Edinburgh, GB
- 1 Review
Did what it said on the tin
I ordered a pack of Zyxel home plugs which were the cheapest deal available. They did charge a small % for card payments but no postage charges and I got a free box of mint imperials.
OK I could have done without the sweets and not paid for using a credit card but charges were only 1-2% depending on the card so won't break the bank.
I would try and remember to check them out in the future before automatically booking with Amazon.
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- Martini Barono
- Kaunas, GB
- 1 Review
- Bea Smith
- Doncaster, GB
- 2 Reviews
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- Rob Craddock
- Nottingham, GB
- 1 Review
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- Sarah Skinner
- Tamworth, GB
- 2 Reviews
Fantastic, fast delivery of quality products
Reliable company, great communication, fast delivery of quality merchandise.
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- Stephen Yan
- Nottingham, GB
- 1 Review
nice and quick tech.sale company
delivery fast and item same as description. definitely come back again
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- Matthew Whiteman
- 2 Reviews
Great service, no complaints!
The order arrived fast and efficiently, was exactly as described and was extremely good value. Would definitely buy from box again.
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- Nigel Chapman
- Huntingdon And Peterborough, GB
- 1 Review
Fast Delivery Good Working products.
Company Provided a fast service at a good price. The product worked straight from the box.
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- Lee Grant
- 3 Reviews
Great experience.
Great price and great service. I'll certainly be using box.co.uk again.
Many thanks.
- ken mackenzie
- 2 Reviews
ken, scotland
excellent transaction let downby the lack of up to date info from the carriersregarding tracking of the package.having said that the package arrived very quickly indeed. box 5* carrier3*
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- Niraj Gohel
- Liverpool, GB
- 1 Review
delivery is incorrect
Apparently their "NEXTDAY' delivery service means 48hr service. I paid the extra because the package HAD to be there NEXDAY and it wasent. When I called up to see what was going on I was told this. Useless.
- Bernard Knock
- 3 Reviews
Excellent service.
The delivery was quick no hassle items were of top quality I will use this seller again many thanks.
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- John Staples
- 2 Reviews
First class supplier with quick delivery
This was my first order with Box.co.uk. The process was very easy, email communication very quick and my order arrived within 2 working days, even though it was through Royal Mail. I would not hesitate to recommend this company to a friend etc.
- Bob
- 3 Reviews
fast delivery
ordered storm rapid keyboard which arrived next day however i had changed my mind and went for a better upgrade, returned unopened rapid keyboard by their rma process and ordered a better one same manufacturer. returned keyboard refund processed and am witing for funds to clear at my bank which appears to be taking some time but box said upto 10 days so will see. the better keyboard is great and glad i changed my mind ofcourse it was more expensive but that was my choice. my only gripe with box was i changed my mind about 2 hours after ordering even though they had closed for the day and was , despite emails to the effect, unable to cancel the original order so had to wait to recieve then return it unopened which i was a bit miffed about. they said it had already gone onto delivery truck but i considered as it hadnt already left they could have contacted the warehouse to retrieve it but thats the only gripe i have otherwise i would have given them 5 stars
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- David Hodgson
- 4 Reviews
No complaints.
I have only ordered one item from box.co.uk, but it was a very easy process and I received my item quickly and at a good value. My item was delivered by Royal Mail.
- Andy Edwards
- 1 Review
No free returns under warranty
I don't recommend buying from this company purely because they make you pay the postage to return faulty items. I bought some powerline adaptors from them for £19.99, when one of them stopped working i contacted them to return it under warranty but they said i had to cover postage costs which turned out to be £5. So i returned them and subsequently received a new set from them. Then again one stopped working, so i contacted them again explaining that this was my second faulty set and i wouldn't be willing to pay the return postage again, but they refused to cover the cost. So i decided to cut my losses and buy a set from a reputable company. BEWARE!
- John Paymore
- 1 Review
Shambles of a customer service.
Ordered a set of Ace branded speakers pretty cheap. Delivery by DPD was accurate and all was well. Had the speakers for 10 minutes and the bass blew. Sent an email reporting to the issue and got a response 3 days later - poor. Arranged informally with a representative to have them picked up on a Monday which never materialised - poor. Emailed back asking what's going on; no response for two days now - poor, once more.
To summarise: great price on the product, but you have to bank on it working or it appears you're stuck with it! 2 stars, based solely on the customer service.
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- Joe Melbourne
- Helston, GB
- 1 Review
Genuinely fantastic company
I ordered a cooler master CM690 ii case from these guys.they were the cheapest supplier I could find and delivery was very speedy. Great communication regarding delivery time and arrive in perfect condition. I'd use again with no hesitation and would recommend very highly.
- Mrs Jennifer Pitman
- 2 Reviews
Fast efficient delivery
Delighted with speed of delivery BUT was disappointed that the case that held my Microsoft office home & student was badly broken luckily the actual disc wasn't damaged. It was a present for my granddaughter so it didn't look good.
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- Marc Barbour
- Bridgend, GB
- 2 Reviews
Competitve and Speedy
Ordered an Artic Cooling Freezer 7 Pro because box.co.uk had it for sale at a very competitive price and had very good feedback from previous buyers. I was not disappointed, the item turned up in a couple of days and was well packaged.
Excellent supplier and will use them again and highly recommend them.
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- Jim Blake
- Glasgow, GB
- 1 Review
Great Service
Ordered ZyXel NAS box on Thursday and item was delivered on Friday. Cracking service.
No problems with the product which is up and running.
Would recommend use again
- Nick
- West Midlands, GB
- 1 Review
TAKES YOUR MONEY AND RUNS AWAY
I purchased an Acer H5360BD 3D Projector for £429.97 and paid £9.98 for next day delivery which came to a total of £439.95. I received it next day and set it up but had trouble turning it on. Once I managed to get it to power up it kept freezing all the time and I have had nothing but trouble with it.
I emailed Box.co.uk and 3 days and a telephone call of complaint later I finally received a reply by email telling me they opoligise my Acer LAPTOP is not working.
I replied asking if they actually read my email as it was not a Laptop I ordered but a projector.
I received a reply 2 days later telling me to contact Acer to arrange for it to be sent to them.
It is now over 5 days since I reported the faulty product and Box.co.uk should be dealing with this, not throwing it onto Acer's back.
I will NEVER be using Box.co.uk again as their customer service is absolutely useless and all they seem interested in is making a sale, taking your money then leaving you stranded if something is wrong.
Unfortunately there is not a 0 star rating on here as they don't even deserve 1 star.
- Dave Neller
- Eynsham, GB
- 2 Reviews
Great! Low price and quick service.
Ordered HP ProLiant micro server from these guys, arrived in good time and as described. Price was the most competitive at the time.
- peter sowden
- 2 Reviews
Excellent service
Ordered a HP Proliant microserver on a Friday lunchtime. It was dispatched with amazing rapidity, I was kept fully informed by both text & email as to it's progress, and it arrived on the following Monday lunchtime. Online tracking from the courier company (DPD) was spot on as well. So far I am totally impressed........
