Although there was a slight problem redeeming my Livingsocial voucher in the beginning, this was only because Box's system had not yet picked up the voucher number. Once this had happened, I had no trouble redeeming the voucher and ordering my phones. They arrived very quickly and up to now are working fine. I'm very pleased with my dealings with Box.
Bought 2 Acer LED Televisions based on the specification. Arrived exactly as described , Ordered on Sunday via Ebay and arrived Tuesday via courier. Text message to tell me what time they were arriving as well. Definitely use again as also very competitive prices.
Great communication with very helpful staff.
Whilst the product was on it's way, they emailed me at every stage to tell me when the delivery would be arriving along with parcel tracking. They even emailed me on the morning of the delivery and told me the ETA of my parcel within an hour window and it was spot on.
A faultless experience and will deffinately use again.
I ordered a pack of Zyxel home plugs which were the cheapest deal available. They did charge a small % for card payments but no postage charges and I got a free box of mint imperials.
OK I could have done without the sweets and not paid for using a credit card but charges were only 1-2% depending on the card so won't break the bank.
I would try and remember to check them out in the future before automatically booking with Amazon.
This was my first order with Box.co.uk. The process was very easy, email communication very quick and my order arrived within 2 working days, even though it was through Royal Mail. I would not hesitate to recommend this company to a friend etc.
ordered storm rapid keyboard which arrived next day however i had changed my mind and went for a better upgrade, returned unopened rapid keyboard by their rma process and ordered a better one same manufacturer. returned keyboard refund processed and am witing for funds to clear at my bank which appears to be taking some time but box said upto 10 days so will see. the better keyboard is great and glad i changed my mind ofcourse it was more expensive but that was my choice. my only gripe with box was i changed my mind about 2 hours after ordering even though they had closed for the day and was , despite emails to the effect, unable to cancel the original order so had to wait to recieve then return it unopened which i was a bit miffed about. they said it had already gone onto delivery truck but i considered as it hadnt already left they could have contacted the warehouse to retrieve it but thats the only gripe i have otherwise i would have given them 5 stars
I don't recommend buying from this company purely because they make you pay the postage to return faulty items. I bought some powerline adaptors from them for £19.99, when one of them stopped working i contacted them to return it under warranty but they said i had to cover postage costs which turned out to be £5. So i returned them and subsequently received a new set from them. Then again one stopped working, so i contacted them again explaining that this was my second faulty set and i wouldn't be willing to pay the return postage again, but they refused to cover the cost. So i decided to cut my losses and buy a set from a reputable company. BEWARE!
Ordered a set of Ace branded speakers pretty cheap. Delivery by DPD was accurate and all was well. Had the speakers for 10 minutes and the bass blew. Sent an email reporting to the issue and got a response 3 days later - poor. Arranged informally with a representative to have them picked up on a Monday which never materialised - poor. Emailed back asking what's going on; no response for two days now - poor, once more.
To summarise: great price on the product, but you have to bank on it working or it appears you're stuck with it! 2 stars, based solely on the customer service.
I ordered a cooler master CM690 ii case from these guys.they were the cheapest supplier I could find and delivery was very speedy. Great communication regarding delivery time and arrive in perfect condition. I'd use again with no hesitation and would recommend very highly.
Delighted with speed of delivery BUT was disappointed that the case that held my Microsoft office home & student was badly broken luckily the actual disc wasn't damaged. It was a present for my granddaughter so it didn't look good.
Ordered an Artic Cooling Freezer 7 Pro because box.co.uk had it for sale at a very competitive price and had very good feedback from previous buyers. I was not disappointed, the item turned up in a couple of days and was well packaged.
Excellent supplier and will use them again and highly recommend them.
I purchased an Acer H5360BD 3D Projector for £429.97 and paid £9.98 for next day delivery which came to a total of £439.95. I received it next day and set it up but had trouble turning it on. Once I managed to get it to power up it kept freezing all the time and I have had nothing but trouble with it.
I emailed Box.co.uk and 3 days and a telephone call of complaint later I finally received a reply by email telling me they opoligise my Acer LAPTOP is not working.
I replied asking if they actually read my email as it was not a Laptop I ordered but a projector.
I received a reply 2 days later telling me to contact Acer to arrange for it to be sent to them.
It is now over 5 days since I reported the faulty product and Box.co.uk should be dealing with this, not throwing it onto Acer's back.
I will NEVER be using Box.co.uk again as their customer service is absolutely useless and all they seem interested in is making a sale, taking your money then leaving you stranded if something is wrong.
Unfortunately there is not a 0 star rating on here as they don't even deserve 1 star.
Ordered a HP Proliant microserver on a Friday lunchtime. It was dispatched with amazing rapidity, I was kept fully informed by both text & email as to it's progress, and it arrived on the following Monday lunchtime. Online tracking from the courier company (DPD) was spot on as well. So far I am totally impressed........
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