I don't like the returns policy as I found it really inconvenient. I no longer work so have no workplace address to be used as a collection point. Staying in all day waiting for Parcel Force to coll... See more
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See what reviewers are saying
fine if you know your exact size and can purchase a pair of shoes without having to go through the nightmare of a return! Communication after return request slow and tedious and the logistics of the r... See more
I ordered a pair of boot online on Saturday morning, and they were at my house on the following Thursday! The boots are perfect; they arrived in the Betsey Johnson box inside a plastic shipping bag.... See more
Excellent online sports branded footwear store bought a fantastic pair of trainers which costs £80.00 in London bought for £67.00 bargain or what. You should do the same and get shopping plus free de... See more
Company details
Written by the company
We power international ecommerce From Shopping to Shipping
Contact info
4.0
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 month
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Not received product and cannot…
Had not received purchase and seemed unable to get through to anyone, perhaps a little quick to leave a negative review!! Have been fully refunded and re-ordered. Just received my lovely new boots!! Thanks guys!!
August 10, 2022
Unprompted review
Reply from Brandosa
So sorry to hear. Please contact us by phone or email and we will of course help you. Regards Footway/Sarah
Reply from Brandosa
So sorry this has happened to you. Could you please contact us at Storesupport-SE@footway.com so we can try to help you with this. I hope you will have a great day! :) -Eli
I didn't get the shoes
I didn't get the shoes, riding all over Europe !!!!!!! We 08.06.2022 17:09
SWEDEN, SE
Origin, Sorting in Facility
We 08.06.2022 19:18
FI
The item is not yet in Posti.
Th 09.06.2022 03:48
SWEDEN, SE
Origin, Sorting in Facility
Th 09.06.2022 03:59
SWEDEN, SE
Item has departed from country of origin.
Fr 10.06.2022 15:32
-EE-ITELLA ESTONIA, EE
Item in sorting.
Fr 10.06.2022 16:13
-EE-ITELLA ESTONIA, EE
Item in sorting.
Sa 11.06.2022 19:21
-LV-ITELLA LATVIA, LV
Item in sorting.
Mo 13.06.2022 08:12
-LV-ITELLA LATVIA, LV
Item in sorting.
Mo 13.06.2022 19:01
-LV-ITELLA LATVIA, LV
The item is on its way to the destination country.
Mo 13.06.2022 19:01
-LV-ITELLA LATVIA, LV
Delivery may be delayed by one day.
We 15.06.2022 09:56
KAUNAS, LT
The item is on its way to the destination country.
Mo 20.06.2022 09:19
GERMANY, DE
Item is in transport in country of origin.
Mo 20.06.2022 09:21
GERMANY, DE
Item has departed from country of origin.
Tu 21.06.2022 00:18
GERMANY, DE
Item has departed from country of origin.
June 21, 2022
Unprompted review
Reply from Brandosa
Hello! We update every step thats why it seems a lot. Please contact our costumer service and we will look for your parcel!😊 /Sara
Super
Very fast shipping, good choice of products. Friendly customer service.
June 19, 2022
Unprompted review
Reply from Brandosa
Hi,
Thank you very much for your words :)
Have a nice day!
Reply from Brandosa
Thanks for your feedback,Justè!
fast and accurate order
fast and accurate order. thanks guys keep up the good work 👏!!!!
March 11, 2022
Unprompted review
Reply from Brandosa
OH very happy to read you Loannis, that's excellent. Thank you / Farah from Footway
Fast delivery and great shoes!
Bought some metcon trainers on 31st Dec and I got them 4th Jan. Perfect fit and great communication with the company. Would buy again!
January 4, 2022
Unprompted review
Reply from Brandosa
Thanks for your lovely feedback Vivien! Enjoy your new trainers!
Reply from Brandosa
So glad to hear that Grace, thank you for sharing🤩 / Farah
Great product, good price and fast delivery :)
Ordered a pair of shoes on Saturday, they've sent me the confirmation right after and then registered the shoes for delivery on Sunday. They came on Tuesday, so 2 work days. Shoes look just like on the photo, if not better. Really happy with this shopping, so I decided to order two more pairs today.
May 6, 2020
Unprompted review
Reply from Brandosa
Excellent !!!😍
Excellent Service
Fast shipping and item as described. Unfortunately it was unsuitable for myself so I returned the item but the return was taken care of quickly.
February 9, 2016
Unprompted review
Reply from Brandosa
That's great Edwar🤩 , sad that the item was not suitable . Hope yu will find something else🙌
Top Service!
I would recommend this to anyone who use the internet for buying clothes, shoes and many other things. I placed my order and two days later it arrived with the postman. Great service! Good luck in the future with the company!
Sincere thanks
December 6, 2015
Unprompted review
Very Happy
Came across Brandosa via Google shopping link, website was very straightforward to use, paid and checked out without any hassle. Price was the best on the web, Delivery was very quick indeed. Very happy with the shoes. Recommended to a number of family and friends. Have used several times since for shoes and trainers for myself and my children. :)
October 11, 2015
Unprompted review
Fast Delivery and returns
Many variety of shoes to choose from.
Fast delivery and easy returns!
Get my money straight away.
April 11, 2014
Unprompted review
confusing!
i have placed an order for some children winter boots,i got an email saying my order have been placed and few minutes after another email saying the payment didn't went through. ?!?! i can see on my account that the amount of money is reserved, though, but i am not sure if i will or will not still get it. i really hope i didn't pay for something i won't get!!
October 6, 2013
Unprompted review
Reply from Brandosa
Hej Alexandra.
Jeg kan se at der skete det at vi fik flere signaler ind om at du
ønskede at købe denne sko.
Dette sker når man går til kassen, og derefter går tilbage i sin bestilling.
Når man gør dette tror vores system at man prøver at købe den samme vare
to gange.
På grund af at man trykker på gå til kassen knappen to gange.
Efter som at man afbryder det ene køb ved at gå tilbage i sin bestilling
bliver dette køb annulleret og man modtager en mail angående det.
Bagefter kommer man hele vejen til kassen og får betalt sin bestilling,
og denne går igennem.
Derfor modtager man to forskellige mails, en som siger den er annulleret
og en der siger at bestillingen er gået igennem.
Hvis man sammenligner de to mails, vil man også kunne se at de har
forskellige ordre nummere, men det er kun noget man kigger efter hvis
man ved det.
Din ordre er derfor gået igennem.
Pakken vil blive sendt afsted fra vores lager så snart de har behandlet
din ordre.
Mvh Anne
AWFUL SERVICE, FAULTY SHOES, THEY DON'T LET YOU RETURN GOODS!!!! STAY AWAY!!
I purchased a pair of shoes for the first time on this website a few weeks ago.
The shoes were too chunky on me and also one of them had a fault on top. the surface at one point as a bump and it doesn't look even. I couldn't possibly keep an expensive pair of shoes that didn't look that well on me and even has such an obvious flaw!
The website says that returning is very easy and that you just need to email them to arrange a collection.
Well, I've emailed three times and haven't heard anything back, not even a confirmation of my email being sent. I carry the shoes to work every day since they're supposed to collect from there, but I have no news.
There is no other way to contact them other than the form on the website, which is very dodgy. Serious company should also have a phone customer service. This is just very frustrating, I keep on writing but I don;t hear anything back.
AND IT'S NOT ALL!
A couple of days ago I receive a general email from them saying that the website is about to close down in the UK and that after the 1st of July it won't work anymore!
so I am even more desperate to get them to pick up my bloody shoes before the 1st.
It is all just starting to sound like a big scam, since they don't provide easy ways to get in touch with them and then they just tell you they're closing down, so how am I supposed to get a refund of very expensive shoes which are neither comfortable nor good looking since there is a fault on them????????
they say they close in the UK but they will keep on selling in nordic countries; IF YOU LIVE THERE STAY AWAY FROM THIS DISHONEST WEBSITE!!!!!!!!!
Valentina
June 27, 2013
Unprompted review
Reply from Brandosa
Good morning
Thank you for your review.
I have checked your customer profile and your order and I can see that you have been contacted by customer services. It seemed all previous emails ended up in your spam folder.
All returns can be made up to 30 days after you purchased the order. You can still return your order after the 1st of July and customer services will be available for all your questions. Needless to say we will issue your refund and send you a confirmation the moment your return has been registered at our warehouse.
I apologise for the inconvenience and the time this has cost you and for the fact that the shoes were damaged upon arrival. We have informed our warehouse about this as something must have gone wrong at their side.
Have a nice day!
Kind regards
BRANDOSA.co.uk
I was not impressed with the treatment I received from this company
I placed an order on a Sunday night, received an email saying that there was a problem with the payment and to reorder the items ordered, this I did only to have 2 apirs of sandals charged when I noticed this I emailed and cancelled one order the next day I received another email stating that I was too late in cancelling the order so I now have 2 pairs the exact same. So I don;t rate the service given.
June 3, 2013
Unprompted review
Reply from Brandosa
Hi Mary,
Thank you for taking your time to write this review.
I can see that you did place a total of three orders, one order was successful, another order was cancelled due to the payment not being successful, and the third order was also successful.
Unfortunately we are not always able to cancel an order, it always depends on the status of the order, and I can see that your order had already been shipped.
You are welcome to return any unwanted shoes for a full refund if you wish (within 30 days of the invoice date), in which case you can contact our customer service team.
I apologise for any inconvenience that you have experienced.
If you have any questions then please feel free to contact our customer service team who will be happy to assist.
Kind regards,
BRANDOSA.co.uk
Wasn´t so happy
I ordered two pairs of shoes and these were NOT leather inside, though description told so. I sent shoes back to Brandos at 10.5. (the parcel was at the destination at 14.5.) and still haven´t got my money back.
June 3, 2013
Unprompted review
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