Good until you need to return something.
I returned a IP Camera that would drop off my Wifi after a few minutes. Hopeless.
Returned, but they'll only give me 90% back as they say that by opening the box I had taken ownership. First time I've seen Distance Selling Directive interpreted this way.
No real personal contact but that's not what I am looking for. A very reliable and efficient procurement service. Even though I go for the free delivery option it always seems to arrive very quickly.
Bought a Gigaset E500A Duo for my parents in their early eighties. Mum has dementia and this product fitted the bill. Cheaper than a main internet supplier and wonderful customer service to boot.
When temporal memory fails with age, having a phone with 1-4 key pad contacts with names on the base station is a godsend. I would highly recommend this product to anyone in a similar position and a great company to deal with.
I arrived at their site because their price was 20% cheaper than the best of the others. I had reservations because of some previous reviews concerning refurbished goods but mine were brand new, just as they said they would be.
My experience was excellent but I did not have a problem and so did not have to test their resolve when a problem arose.
I ordered a VOIP phone and power lead expecting them to take several days to arrive. I'd not paid for express delivery and everything arrived within 2 days.
Brilliant service so next time i need anything that they may be selling i will definitely buy from them.
Bought replacement NTE5, faceplate fitted existing wall mounting without difficulty and it worked. Don't require anything more than that really.
I phoned for advice about the device late one afternoon. The staff member speaking agreed with me that I didn't need to spend as much money as I'd initially envisaged, then quoted a number which took me straight to an alternative product page on the website. I tried hard for half an hour to find an alternative elsewhere, or a cheaper price - with no success. So I bought it and it arrived as promised the following morning - much less than 24 hours. I plugged it in and it worked immediately. End of story.
Great products and range. Superb service and very fast delivery
ordered the router ' at midday, router arrived nine in the morning the next day.
that is quick, router was easy to setup, one word of caution if you have key scrambler,
TURN IT OFF. lost some time inputting my username and password.
other than that, no problems, download has improved by two and a half time's what i was getting.
I had both my Powerline adapters in use and needed a third. I had looked at many web sites for the 200 model I have, but could only find the 211 series. I posted a question to Broadbandbuyer on line late in the evevning and recieved a reply the following day to confirm the compatability.
What else could I do but perchase the product from them. I believe it was a great price also.
Purchased Solwise AV500 kit. Plug in and go. Does what it says on the tin, get 1Gbs connection to the router.
Unfortunately had to download the software as both accompanying CDs were cracked. Minor inconvenience.
BB Buyer have always been very good and with keen prices. Only minor grumble on my last order was that I paid for a courier service so that I could wait around at home for the least time possible on the basis of at least knowing roughly when a delivery should arrive. As it was two items were placed on the same order but sent separately by two different couriers for two different delivery times, and tracking info was only supplied for one of them - I had to ask C.S for the other tracking info. Fortunately they both arrived within an hour of each other, but not the smoothest transaction this time around. Otherwise though C.S very helpful and no complaints.
I ordered this switch for home use - I have used it in the office previously. Switch is perfectly OK, can work with Wireshark, as it has option to port mirroring, delivered extremly quickly - next day (I choose the cheapest delivery option). I do reccomend this switch to anyone - for this price it is bargin.
Bought a APC UPS paid for next day shipping, was informed it had been lost in transit although I never saw any tracking details to verify this.
Was told a replacement unit would be sent was contacted the following day to say they could not send me a replacement as they couldn't buy one in at the advertised price so a refund was my only option.
Lesson learned these guys don't have stock of items they buy from other sellers and re-sell on, was very dissapointed with the service.
Found Broadbandbuyer.co.uk as the result of a Google search looking for a firewall router without modem or wireless. Broadbandbuyer had a range of products available. I chose a Netgear product and ordered. The process for ordering and paying was simple, I selected next day delivery and got it even though I didn't place the order until about four in the afternoon. All round a great service and I will use them again when I need bits and pieces for some digital plumbing.
I purchased a 'B' grade MGE 68452 Evolution 850VA Uninterruptible Power Supply Unit online after an initial telephone enquiry to establish exactly what 'B' grade meant. Very helpful explanation and found no need for any reservations when it arrived very swiftly as it was indistinguishable from new. Consequently I saved over 40% on the new price to replace a 5 year old unit that had sadly died. Would highly recommend this company.
Very good service - free delivery in double quick time, would recommend to anyone.
Recently ordered 3 routers and 2 backups. Was very impressed with the large selection and also the very competitive prices. Great how the website shows stock availability! Everything arrived on time and well packaged. Will not hesitate to recommend and will certainly use for all future requirements.
I ordered on line and then realised I had put my home post code instead of work post code for the delivery, called up and the post code was changed immediately without a problem and the delivery received as schedule the following morning. I was very happy how easy the whole experience was.
Ordering and delivery were all fine, but when I received the item (a VoIP phone) the condition of the box and indeed the contents all pointed to it being a refurbished unit. For example, the manual had scuffed and turned edges. The box had definitely been opened and resealed, and there was a scuff mark on the handset of the phone.
I spoke with BroadbandBuyer's customer service and whilst the lady was pleasant enough there was nothing she could suggest other than I send it back for a refund. Unfortunately I needed the phone then and there so that wasn't a viable option.
She assured me that the phone was sent to them as new a couple of days previous from Gigaset, but there is no way the unit was new. She did also offer to send photos to Gigaset/Siemens in the slim hope that they might do something, but I haven't had time to do that yet.
What would have made me a happy customer (and maybe a wishful one...) was the offer to send out a new phone and collect this one at the same time. Rather than me have to arrange a courier etc at my own expense and be without a phone at the same time for x number of days.
Edit: I see someone else below has posted a near identical experience to mine (including the same phone, the DX800A). I've changed my rating to reflect that.
I found BBB via an internet search looking to buy a router - I'd been given a model recommendation by our IT man and did a quick search - BBB came up at the top of the list and, having compared the prices with a number of companies (and found them to be very competitive), I placed an order.
Needless to say the order confirmation, associated communications and delivery were faultless and this has resulted in numerous repeat sales in the years since that time, with the most recent being less than a fortnight ago for a new router that worked with our upgraded Internet connection to Fibre to the Cabinet.
We heartily recommend Broadband Buyer as a reputable, professional and, most importantly, dependable company to do business with.
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