Reply from www.buyaparcel.com
[REPLY]
- Reviews (2,432)
- Customer
- 1 Review
Highly recommended!
Purchased a shower, which was at an unbelievably cheap price compared to other sites. Arrived in two days after numerous texts confirming when and who would be delivering the item. Perfect packaging and item as described. Very happy to recommend!
- Customer Benfleet Bob
- 4 Reviews
fast and easy
i found the web page easy to use and the whole shopping experience was very pleasant and very easy and efficient
- Customer Elizabeth Young
- 1 Review
Bag a Bag!!!
A bit of a boring subject I know but, a necessity all the same. I have a fitted Brabantia kitchen bin and, finding bin liners for it is a nightmare. Everywhere stocks the larger bin sizes but, not this size. Even shops that sell the fitted bin do not sell the liners, how crazy is that? Resorting to the internet as usual, I found buyaparcel.com., not only do they sell the said liners but, they are cheaper than anywhere else. The service is second to none, I ordered it one day and it arrived almost immediately. I would recommend this company to friends etc. and would definitely use them again.
Thanks for your professional service and hope this review helps others!
- Mrs R Fegredo
- 1 Review
Excellent service and goods delivered quickly and in good condition.
I made the order on line,but was not sure if the unit would replace existing one.I phoned to find out and was reassured it would suit. It's now in place and looks much better than the old one.
- mark knott
- 1 Review
great seller.
Great item great delivery and amazing price will definitely use again. Good communication made my transaction so much easier too.
- Ben Martin
- 2 Reviews
Poor service
I ordered a shower pump on Wednesday 27 May. As it was after 3pm I was told it would not be despatched until Thursday 28 March. As I wanted the pump delivered on Tuesday 2 June (it was Easter - Friday and Monday were bank holidays) I paid extra for express next working day delivery. The pump did not arrive on the Tuesday and in fact had to be rescheduled for delivery to another address as I could not receive it after Tuesday. I should be refunded the extra amount I paid for express delivery.
Reply from buyaparcel.com
A plus.
If you want something at a reasonable price and to be delivered promptly, then Buyaparcel is you first stop.
- John
- 1 Review
- B.B.B.
- 1 Review
They Deliver in Europe Mainland
Even as a European Client one is really better off with buyaparcel.com. I saved 30% on my purchase compared to the lowest prices in Netherlands, Belgium and Germany. Thank you buyaparcel.com!
- David
- 2 Reviews
excellent all round
Order delivery on time, well packaged very happy with transaction, nice tools
- nik cameron
- 1 Review
Competive pricing and good service
Used this company a couple of times always reliable and prompt.
- jason
- 1 Review
Great prices and speedy delivery
Very good would use buy a parcel again
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- Graham Randall
- 4 Reviews
Very helpfull people, and nice to talk to on phone
I found the buyaparcel.com people very helpful and polite, and I would use them again. I cant hold them responsible for the problem I had with a mx Neptune exotic 9.5kw shower. puyaparcel did all they could to resolve the matter and very quickly. What I would say to anyone is, read the costumer reviews on the Neptune shower and make your own mind up !!
- Wayne Bromley
- 1 Review
- WILLIAM MC CONNELL
- 1 Review
EXCELLANT PRODUCT/ PRICE. NO HITCHES
I NEEDED TO REPLACE AMY ELECTRIC SHOWER, LIKE FOR LIKE. ON CHECKING ONLINE I FOUND BUYAPARCEL THE CHEAPEST SUPPLIER.
ITEM WAS SENT PROMPTLY. HIGHLY RECOMMENDED. THANKS.
- Tracey Darvell
- 1 Review
Best price-delivered when promised-item exactly as described-Would recommend to friends.
This company offered the cheapest price and delivery for this item. Delivered as promised-Item exactly as described. I am very pleased with this purchase and would recommend this company to friends and family without hesitation. Thank you.
- Anne
- 1 Review
Website easy to navigate, informative and product as described.
Wasn't aware Geberit fixing kit had to be ordered separately but website easy to navigate and informative. Ordering and payment was simple and goods arrived robustly packaged and on time.
- Mr ALAN PLATTS
- 2 Reviews
- mr j r young
- 1 Review
Brilliant,superb 'service
Absolutely superb service I got expert advice on the phone about the correct type of replacement shower I needed.I must also praise the delivery service I was text when it would be delivered and was given the option of leaving it with a neighbour I would highly reccomend this whole service.
- Peter Grimes
- 1 Review
Super service,Super value, Super Company equals Complete Satisfaction.
Want to know of a company that really does do what it says on the label? Well www. buyaparcel.com will tick your boxes, I must say that in several dealings over the internet their service was way ahead of the rest. I wanted a spare part for a well known power drill and got a new drill by same manufacturer for less than the cost of the part. Make them your first port of call for all things DIY and household I do.
- Sunita
- 1 Review
Excellent service. Product as described.
Thanks for the speedy delivery.
- Naomi
- 1 Review
Delivery
My experience was in no way bad and from a buying point of view the site was excellent and the price, service and speed were terrific, what then let it down was was that the goods arrived.
There wasn't any outer wrapping on the goods and the box was battered and torn which immediately draws a groan as you expect half the contents to be missing or at the least damaged.
Turns out my thing was fine but it would make me think twice in regards to buying something delicate.
Reply from buyaparcel.com
- Sinead O'Hara
- 2 Reviews
Excellent product and fast delivery
Excellent product and fast delivery
- Ken Russell
- 1 Review
What it says on the tin!
Good price, good clear description on website. There was a problem with ordering on the website as it tried to sell me two units, so had to phone in the order instead. The unit arrived well packaged, on time as expected. I installed it as a direct replacement for the previous Saniflow Top unit, which had worked well for about 18 years. It took me about an hour to fit - the instructions which accompany it are not great (they don't even mention the inlet for wash-basin drainage or how to cut the cap to attach it) but it's not rocket science so I was able to figure it out easily enough.
The unit fired up first time when I reconnected the power, so I'm hoping for another 18 years trouble-free. The tap in the attached wash-basin has a slow drip so the unit flushes about once a day thanks to that (as it has for the last 10 years or so). I think this is a good thing as I reckon when people have problems it is down to lack of regular use, rather than over use!
- Jan Corbett
- 1 Review
disappointing
the item I ordered has not arrived - there can be few things more disappointing than to wait more than 2 weeks for something you have paid for upfront and expected to be using within a day or 3 at most.
Reply from buyaparcel.com
- margaret duffy
- 1 Review
Top for taps
Just bought set of bristan taps for my bathroom . I have just made a saving of over 75% on high st prices HOW IS THAT FOR VALUE!!!!
- Stephen Tanner
- 3 Reviews
Best price and next day delivery!
Buyaparcel was the cheapest price around and also offered very cheap postage. Not only was the postage very reasonable, but it was next day courier delivery!
- Mr K. Thornton
- 1 Review
Excellent package
Very good price and quick delivery, what more can you ask ?
- Colin Dixon
- 2 Reviews
well made, looks great
this company gives a very good service, very easy to put together, very easy to manouvre to get it nice and square. Can not wait for something to grow up and over it
- andrew graham
- 1 Review
Would not recommend to my worst enemy!
I purchased one item from this company, it was swiftly delivered, unfortunately the one item I ordered and paid for was incorrect.
We rang the company immediately and was told that under no circumstances would they pick up the item they had sent incorrectly and deliver the correct one at the same time. It is their policy to have the item they had sent incorrectly back on their premise before they would release a new one.
This was not acceptable so I requested they pick up the incorrect item and I would purchase from a different company. You would think this is a simple request, not to Buy a Parcel. We arranged for collection of the item on a Tuesday, the company were told the item would be left outside in a secure garden, the item was not collected, apparently there were no delivery instructions, we arranged for collection following day this time item was not collected as Buy a Parcel had not made it clear there were two boxes so courier did not collect. Third time lucky the parcel was collected but even that was hard work trying to explain to the lady at Buy a Parcel the specific collection instructions.
Still waiting for refund as well.
Reply from buyaparcel.com
So whilst this might have been a picking error on our part, you are correct that we do collect the wrong product first, or pre-auth the customers card for the 2nd product and only debit the funds if the wrong item is sent back - Amazon do the latter for their returns. Regarding getting your product back, the carriers seldom read specific info on collections and will simply try the address door.
I am sorry if you were advised you could simply leave it but that is not generally how our carrier's collections would work and in your case we have had to try a different carrier to get the item back to us. We have received back today and we will do the refund immediately. Regards, Mike at Buyaparcel.
- Helen Wiseman
- 1 Review
- J Opienski
- 2 Reviews
Excellent - sets the gold standard for delivery.
The product item, the net ordering are standard but what sets this company apart is its class delivery system - namely a text giving the day, with three simple options to change the day to one or two days later by texting 1, 2 or 3. Then followed later with a text message giving a two hour delivery window which it kept to. No hassle, no frustration. This should be adopted by all companies.
- Mike Jones
- 3 Reviews
Top company
As usual buyaparcel provided a very competitive price & fast delivery. I always check them against EBay items as the are usually cheaper.
- gabriel urseanu
- 1 Review
FAULTY PRODUCT, SELLER REFUSED TO DO ANYTHING, THE WORST KIND OF SERVICE EVER!!!
Bought a brand new shower unit from them, which arrived FAULTY, didn't work at all. Despite wasting our time and money and phone calls, "buyaparcel" did not seem interested at all in resolving the issue. Luckily we bought through Ebay, which in the end refunded our money.
Otherwise, we would have had to take this cowboy outfit to court!
BEWARE, check their bad feedbacks on Ebay before you even think of buying from them!
Reply from buyaparcel.com
All the shower manufacturers we deal with come on-site at no cost to you and repair or replace if the installation is correct. You got your result through the resolution centre at eBay but if I was a customer I would be glad to deal with the people who make the product and have all the knowledge and support under their belt as opposed to us the seller.
I am perfectly aware of sale of goods etc. but had this item come back to us we would have to have it sent to the manufacturer to deem it faulty (which we are allowed to do under the sale of goods act). Anyway I am sorry we couldn't satisfy you but in this case we couldn't do any more. We would never leave a customer high and dry if a shower manufacturer lets you down as it is ultimately our responsibility as the seller but if you would not talk to them we do get this conflict.
In regards to eBay feedback I hear this sort of thing from time to time; in the past 12 months we have received 189 negative feedback yet we have 79,255 positive - 99.8% positive. In comparison, Argos are 98.5% and Tesco, 99.6%. So as a retailer we are pretty good but we strive to improve all the time.
I hope someday you will try us again, and I am sure you will be happy with the service. Kind regards, Mike at Buyaparcel.
- Michael Atentyk
- 1 Review
Excellent product & service
Milwaukee 12v combi drill (bare)
Excellent product & service
- bona xxx
- 1 Review
exellent servise
very happy with the delivery fast and good quality
xxxx
- Mary Roberts
- 3 Reviews
Great value and fast delivery
Very impressed with the value and service. I'll be back.
- Ronald Lynch
- 2 Reviews
- Denis Cronin
- 1 Review
I will be sure to look them up first the next time something needs buying.
Looked at many online stores for a particular shower unit without success, until I discovered buyaparcel.com. They had the unit, the specification and the method of delivery was clearly described and priced, in my case the Republic of Ireland. The shower arrived a few days later and everybody in the house is happy with this great service and working shower. I will be sure to look them up first the next time something needs buying.
- Customer
- 2 Reviews
Great ebayer quick delivery will use again thanks.
great item quick delivery will use this ebayer again thanks.
feedback.ebay.co.uk (35,558 reviews)
sitejabber.com (24 reviews)
buyaparcel.com Details
UK Call Centre
All our telephones are answered by "real people" - no press 1, press 2 etc, in the UK. We pride ourselves on being friendly and helpful. If you need advice, please do call us. Orders can be taken over the phone too.
Fast, low-cost delivery
We always strive to get your orders to you as quickly as possible. The majority of orders leave within 24 hours. For those needing reassurance, we offer guaranteed next day, Saturday and AM deliveries - just call us to order if you require these delivery services.
Genuine UK market products
We pride ourselves on only dealing with the manufacturer or respected, approved wholesalers. All of our products are new and carry the manufacturer's guarantee.
About Buyaparcel
Buyaparcel (formally Godfreys Online) have been serving Internet customers since 2003, but our sister company was formed in 1978. We price ourselves on personable customer service and great value.
Buyaparcel.com is a department store online. We have a wide range of products from Tools, Bathrooms, Showers, Gifts, Gardening, Electrical, Kitchen accessories and more.
We deal with major brands including Triton, Dewalt, Saniflo, Makita, Mira, MX, AVSL, AEG, Dualit, Aqualisa, Milwaukee, Honeywell, Ryobi, Grundfos and many more
Visit www.buyaparcel.com
Contact buyaparcel.com
NR32 2TD Lowestoft
United Kingdom
