CarsDirect reviews

CarsDirect reviews

Excellent
9.3
from 0 - 10
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46 Trustpilot review(s)
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GREAT HUSBAND & WIFE TEAM.

I PURCHASED A 2001 SAAB 9/3 AERO FROM LACHLAN AT CARDIRECT OFF THE INTERNET & LIVING IN BRISBANE & THE CAR IN MELBOURNE MADE IT A DAUNTING TASK & A RISK AS I HAD TO BUY THE CAR SIGHT UNSEEN, i TRUSTED HIM TO BE UPFRONT & HONEST REGARDING THE PURCHASE AS I'M ELDERLY WITH A DISABLED WIFE, WE CAME TO A DEAL & APART FROM A FEW HICCUPS THE CAR WAS DELIVERED TO BRISBANE WITHIN THE TIME HE QUOTED, i WOULD CERTAINLY RECOMMEND THIS COMPANY TO ANY INTERSTATE BUYER.

SINCERELY - DAVID MARKS.
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Highly Recommended

I put in my car request on a Wednesday, and by Friday they found what I was looking for at a great price. I've already recommended to whoever I talk to about the great experience with CarsDirect.
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No Stress Car Buying

I HATE negotiating with car salesmen. No matter what price I get, I always feel I'm being ripped off or I hear some discount after I already bought the car or I end up getting something I don't really want. Not so with CarsDirect. If you know what you want, they'll get you the car for the best price. No games. I like that.
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CarsDirect Delivers!!

CarsDirect delivered on all expectations and takes a lot of the negative experiences out of the car buying process altogether. As someone who is particular about their vehicles, my experience with CarsDirect is first class all the way. I was offered the best deal over the phone and had my new 2013 Range Rover Sport ready for delivery when I arrived. No games, no pressure, an excellent buying experience.
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I'll start at Carsdirect next time

My lease was up & I wanted a new car, so I thought I could just buy from the dealer I was leasing from. Big mistake, just kept trying to get me to buy something more expensive. Carsdirect was much easier. I just filled in what I was looking for, talked to them over the phone to figure out the paperwork, and that was it. We picked up the car I wanted the whole time from the dealership with no hassles. Next time I'll just go right to Carsdirect.
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Car buying made easy and hassle free

My car was selected quickly, the price was very good from the get go, really no issue with the car buying, and they were even able to find me a better loan than what I had found online.
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LOVING MyCarsDirect!

Shared my list of cars with friends and they've been helping me find a new ride! This is awesome!
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Convenient and simple. The best way to buy a car.

My husband and I had just welcomed a newborn baby into our home and needed a new car. CarsDirect made the whole process so easy. There was no waiting around a dealership. It was all done quickly and easily. My husband filled out everything online and the brand new Jetta was at our house in no time. The financing was also relatively painless. I would definitely use CarsDirect again.
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Most time efficient way to buy a car.

I was looking for a practical solution to buying a car with very limited time I could take away from my work responsibilities. I decided to try Cars Direct, and I'm so glad I did. They made everything as simple as possible, and I didn't feel like I was losing any of the experience of going to a dealership. Kudos especially to Derek, the agent assisting me, as he was able to confidently answer the million questions I had in a timely fashion. I feel confident that I got everything I needed and the pricing I wanted without being pressured throughout the process (which is so rare!) Will definitely use their services again.
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Very easy site to use and it has comprehensive information all in one place

I was searching for a very specific used vehicle for my wife. I found several to choose from one one site. I didn't have to go looking at each dealership site in the are. Great time savings and very simple method to get all the vehicle information as well as how close it was to my house.
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Great experience! The only way to buy a car!

The process was smooth, seamless, and easy. My agent found the car I wanted, negotiated the deal I wanted, and I never had to haggle or leave my desk. The dealer delivered the car to my home, and explained all the paperwork. All I had to do was sign and hand over a check. No additional attempts to sell me anything. I would recommend going through carsdirect to anyone. Why haggle and spend an entire day in the dealership? Going through carsdirect eliminated the stress of buying a car and my time was not wasted with a lot of back and forth. My next car will be selected and purchased the same way!
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A GREAT CAR BUYING EXPERIENCE

When it came time to purchase a new car, I dreaded the thought of having to go from dealer to dealer to haggle over availability, pricing, and financing. My experience with Cars Direct was nothing like that "old school" method of buying a car. The cars and prices offered by Cars Direct were up-front, and the entire car buying process was as simple as it was advertised to be -- no hidden fees, no haggling over price, no bait-and-switch offers, no pressure. I had a great car buying experience and have recommended Cars Direct to a number of my family and friends. What a great way to shop for a car!
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Quick and easy transaction

I just purchased a 2014 Passat TDI SEL sedan in just a couple of days. The price was as shown and the car delivered to my home at the agreed time (over and hour away). The representative had my wife and I sign the forms, received the check and left in the escort car. It was a pleasure to do this so easily.
The car had 112 miles on it. I am having fun understanding the new features. It is exactly what I wanted.
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Not given what I was promised and then ignored.

I put a request into Carsdirect for a purchase of a new BMW 535. After some back and forth I was quoted a price and went for a test drive. When it came time for delivery of the car, I learned that my "new" BMW had almost 5000 miles on it. I also allowed Carsdirect to handle the financing which now has a loan amount of $500 over what it should be (the initial deposit wasn't figured in) I was told it would be corrected prior to me receiving my bill and I would get new documents to sign. I probably wouldn't be writing this review if someone had contacted me back after I told them what happened, but I am left to fend for myself between the credit card company that the deposit was on and the financing company. If it doesnt work out I will sue on principal. Thankfully, NJ has some great consumer fraud laws.

The only reason I knew about this website was because I was going to give them a sterling review before I knew about the 5000 miles, but everything since then has been awful.
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Great experience and saved me money

I bought a new Subaru WRX from CarsDirect and couldn't be happier. I worked with Brad who was on top of it the whole way through. The car I wanted was very specific (base model with as few options as possible) and the inventory is pretty small on these. I went to 2 separate dealers before going to CarsDriect and the dealers wouldn't budge off of MSRP since there aren't many of the car I wanted around. After about a week and a half of Brad found one at Renick Subaru and was able to get the price down to $1,200 below MSRP. We did all the paperwork over email and I went to Renick that weekend to pick it up. Picking it up only took about an hour including paperwork, test drive ,etc. Overall it really was the best car buying experience I've had. I've bought 2 cars before at dealers and each time it took at least half a day and a whole lot of frustration to finally get a car.
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This is what the best car buying experience should be like.

I was in the market for 2014 Ford Explorer Sport - Black with Sienna inserts back in July. Galpin of Van Nuys had the model I wanted but after spending an hour negotiating the price, Galpin wouldn't budge past $46k + tax and regs. I went online to a Ford forum and they told me try Truecar, Costco, or CarsDirect. I tried Truecar and they referred me to Ford in Santa Monica, but the sales office said because of the demand for this particular model, they couldn't sell it at the Truecar quoted price. Costco was next, I was referred to Ford in Woodland Hills, but the story was the same at Sant Monica, can't go low as quoted price on Costco Auto b/c of demand. Last resort was CarsDirect, I got connected with Ralph, and we was prompt, patient, and detailed with my car request. He told me his dealers didn't have the Ford specs I was looking for, but he could put in a factory order with the price as quoted from their website, which was $1000 cheaper than Truecar which was the lowest anywhere. Trust me when I say lowest, I spend weeks researching, negotiating at dealers, and visiting forums. We placed the order, 2 months later the car came in. During the 2 months Ralph provided build updates and lastly he took care of all the paperwork. We went to the local dealer, picked up my car in less than 1 1/2 hours. No haggle, quick service, and the best car buying experience till date, while saving thousands. What else you want? I would definitely purchase another car through Ralph from CarsDirect. Trust me when i say this, I wouldn't spend a Saturday writing a review if i didn't feel 100% satisfied with any service.

Bottom line is, if you want to save time negotiating at dealers, save thousands, and save time with paperwork, CarsDirect.com is worth your business.
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Great Experience!!

Easy. Quick. The whole process is smooth and working with Raufel was simply great.
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Great price and no-hassle experience!

Carsdirect makes buying a car painless and maybe even fun. I told Aaron what car I wanted and within a day he told me it was ready to pick up. He was courteous and explained things clearly every step of the way. The people at the dealer were helpful and professional as well. And there was no haggling about the price :)
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Making an otherwise cumbersome decision, seem easy as pie.

This is my second time working with CarsDirect to purchase a car. And it was like nothing has changed. And that's a GOOD thing. I must admit, the first couple of times I contacted CarsDerect this time around, I retracted because I wasn't as ready as I thought and forgot how immediately responsive and available they were. But when I finally committed, I was able to work with Raufel Muhammad. As a businessman, it's often hard not only to get out to a car dealership, but to answer phone calls and emails in a reasonable time frame. However, this never stopped Raufel from continuing to follow up with me and provide me the information I needed. When we connected the first time, I felt like I was talking with a confidant/friend. Never did I feel he was trying to pull a fast one on me or upsell me. He asked what I was looking for, worked with my budget, and helped me land an amazing deal for what I now can say is a GREAT car. The experience was just as I remembered, and even better. His demeanor, patience, and customer service made this experience a great one. This review would have been five stars, but the only constructive criticism is having to work with a dealership 400 miles away. I would have hoped to have more options closer to my home. However, given the circumstances, the experience with the local leadership was a very positive one. Overall, I think Raufel and CarsDirect.com for helping me choose the best car.
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Great hassle free car buying experince

I worked with Raufel Muhammad at carsdirect and he provided great service. Got me the car and pricing that I wanted while providing diligent and professional service.

CarsDirect Details

About this company

Search for new cars and used cars at CarsDirect.com. Research cars and trucks by make and model, sell your used car, and get help with auto financing.

Visit CarsDirect

Contact information

Call us on: 888-227-7347
We live here: 909 N Sepulveda Blvd
90245 El Segundo
United States

Category

CarsDirect is ranked 2 out of 27 in the category

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