They state that they are the "lowest price guaranteed", but they are not. Wilkinsons sell exactly the same ink for nearly half the price! When I queried this with them, CS said that they are the cheapest on-line and it says so in their T&C's. I said it should state that on the main page when you choose to buy their ink (just add the word "on-line") but they won't - they are deliberately misleading buyers!! I will not buy from them again and have taken my complaint further.
Always use this company for my printer & Fax supplies.
Very easy to find what you want, and the cheaper replacement option if you want that. They even have photo's of the printers so you really can't go wrong. I find deliveries times are always good.
Just placed my 2nd order, hope it all goes as well as the first. I was slightly concerned about using non-Dell toner, but all worked fine so far. I didn't even need to select the option on the printer to use non-Dell, it seems to recognise the cartridge as genuine Dell.
Only genuine test of a company is when things go wrong, so wait and see before increasing to 5 stars!
Order placed 06/06/2012 and received confirmation of despatch on same day stating order SHOULD arrive on 07/06/2012 (Next day). No delvery. Thought okay? May be due to backlog of mail post -extended bank holiday problems. Six days later still no delivery and hence no desperately needed cartridges. Contacted catridgesave via website Live Support. Left ignored. Messages not responded to. Gave up after 20 minutes. So far, not so good customer service.... Sent email later on and another enquiry form concerning order. No response.... Apparently 98% of orders are received the next day. 2% of orders appear to have no delvery time period . VERY POOR COMMUNICATION AND CUSTOMER SERVICE SO FAR AND A DISGRUNTLED AND UNHAPPY CUSTOMER!!!!!!!!
2) UPDATE. Managed to contact someone on their internal web chat eventually. Told that an item takes four days by royal mail Therfore, their should- be- with- you- tomorrow= notification-which does-not mention-anything about-it taking four-days -to-arrive email should clearly state this. Also told the delay could be due to the extended bank holiday. Also told the item could be lost. Also told that they would redespatch another other to replace this order but if I receive the lost/ late order to send it back to them. More hassle......... Not happy.
I run a small office and ordered some cartridges from Catridesave last week. This is my second purchased with them and everything seems to work nicely as before and I received a dispatched email on 19.03.2012 for next Monday's delivery.
Things start to get confusing when I have separate emails informing that the cartridges I have ordered is out of stock. I rang up this morning and the lady confirming that it is now out of stock which was not reflecting during the time of purchase. The operator told me that it may be dispatched on coming Friday instead if the stock comes which mean a week Monday's delivery. I then request to be informed if it has been dispatched so that I can make arrangement to ensure that someone is there to receive the items.
Unfortunately, she advise that she won't be able to do that for me there is nothing she can do to help which is not great for my situation. I try to persuade her to help but she kept telling me the system won't know when exactly the stocks will arrive etc and if I would like to cancel the order.
I am disappointed with the services and hope this is not one of those mushroom company which is on the way to administration like many others.
Mair Coulson found this review useful
I have used cartridgesave a number of times,once i had a problem,this was resoved sending me a new product which worked straight away,they just asked me to bin the faulty one.
what a change to find a company that actualy does what it says,i can not praise them enough.
I received the parcel (after three working days when I was told it would be next day delivery) and was mortified to see the ridiculous amount of excess packaging! I ordered one teeny tiny black ink cartridge, which is about 2 inches big. It had to be delivered in a MASSIVE cardboard box, almost a foot squared in size! What a joke.
But, having said that, the deals aren't bad.
I found the order process somewhat problematic. I paid via google &. I was told I'd receive a receipt email which I didn't get. On returning to the website I found my order was still in the basket- however the google order page said I had paid!
When I phoned cartridge save they said the problem was my Internet(ridiculous). She said no one had ever had this problem before. I politely advised her that this may confuse customers into trying to pay again and the system was not very user friendly.
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