ChampagneOneLtd Reviews 

2,890
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers had a great experience with this company. Customers frequently mention that the products arrive very quickly and are securely packaged to prevent any possible damage during transit. Consumers also appreciate the very reasonable prices and the absolute ease of locating hard-to-get items directly through the online store. Many people note that the entire ordering process feels smooth, friendly, and reliable from start to finish. Some reviewers were not happy with severely delayed orders and ongoing difficulties in obtaining prompt refunds from customer support. A few consumers also mentioned experiencing exceptionally poor communication when trying to resolve unexpected delivery problems with the team.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting that orders typically arrive quickly and... See more

Product

Reviewers highlight positive aspects of product quality and availability, noting it is easy to find... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a high level of... See more

Service

Consumers find service to be positive, highlighting professional, friendly, and helpful support. Reviewers... See more

Price

Reviewers mention positive feedback about price, noting competitive costs and affordable rates compared to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles. Had issues with receiving delivery and deliverers following the updates.( they were on t... See more

Rated 4 out of 5 stars

Ordering site was simple. One main disappointing was with the length of time it took to receive item. It was a pre order, but went well over the original out line date and minimal contact with out me... See more

Rated 5 out of 5 stars

My uncle was reminiscing about a drink he used to drink 40/50 years ago and mentioned he hadnt seen it in the shops for years. I went online and found it at champagneone reasonably priced so ordered i... See more

Rated 5 out of 5 stars

Found the perfect gift for my wife to celebrate our 25th Wedding Anniversary. A bottle of Dom Perigon from 2000. The year we were married. Reasonable price. Especially as I could find similar anywhere... See more


Company details

  1. Wine Store

Written by the company

ChampagneOne is UKs leading No1 Champagne supplier, with over a 2000 bottles too choose from in store, our range of champagnes are unique and even exclusive to us. 01422 418500


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.2

All reviews

(2,890)

125 reviews in the last 12 months

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Rated 1 out of 5 stars

I can’t leave no stars otherwise I…

I can’t leave no stars otherwise I would. We tried to purchase a bottle of 2008 champagne late June early July having paid for the item and not receiving it. I eventually managed to contact them which was very hard work only to be told the item I had actually ordered was out of stock both times. I am now almost a month later. I’m still not received a full refund. Trying to contact them and get an answer on the phone is like trying to find a Cheshire cat.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

Placed an order totalling over £500 two…

Placed an order totalling over £500 two months ago. No sign of the stock. Sporadic emails telling me they will have it soon and I reply to everyone asking for my money back.

We now have a chargeback open with the bank as I cannot seem to get a refund from them.

Frauds and thieves

May 21, 2026
Unprompted review
Rated 2 out of 5 stars

Check stock is actually in stock

There seems to be an issue with advertising stock when there isn’t which can lead to disappointment. That said I eventually did get a refund. Hopefully next order will be more successful.

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely poor customer service

Extremely poor customer service. No communication to tell me that my order isn’t in stock, despite it saying that is in stock on their website and would be delivered within 4 days. When it didn’t arrive I had to chase, which took multiple emails and phone calls, only to be told that it’s out of stock and won’t be delivered in time for the party it is needed for. I am now in a position where I have no way of sourcing it in time. VERY DISAPPOINTED.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

I have been looking locally for Yates…

I have been looking locally for Yates Australian wine for, literally, years!
As a gift for my Father.
My Brother recommended Champagne one
With Father’s Day approaching I decided to surprise him .
Easy to navigate the website cheaper than big supermarkets and extremely reasonable postage cost what more could you possibly want!

June 7, 2026
Unprompted review
Rated 2 out of 5 stars

Ordered Laurent Perrier jerobaom 3L…

Ordered Laurent Perrier jerobaom 3L which stated it was in stock for fast delivery on the site. It wasn’t until I emailed to ask if I could upgrade my delivery to Saturday that I was told it wasn’t going to be available until after the weekend. Customer service was polite and I Appreciated that they offered me an alternative however the recipients favourite is Laurent Perrier and it was for their 40th birthday so had to stick with the original order. I was disappointed that I had to keep chasing for updates… a week after ordering there was still no sign or any indication of when we might receive it. Apparently they were awaiting arrival from France and still after a week nothing. Ordered a full refund which I still haven’t recieved and wasted over a week of time. Had to dispute the charge via my card provider so I could get the money back to order from an alternative website.

May 15, 2026
Unprompted review
Rated 3 out of 5 stars

Still awaiting the Refund Money - after refund processed.

Attempted to buy an unstuck Jeraboom Veuve in November 2025 ahead of Christmas. Sadly they were awaiting stock. There weren't updates provided buy regular back and forth and in April 2026 we asked for a refund. They processed this but funds not received. Have asked for an ARN number to track it down with Stripe, but sadly gone quiet. Service was good until now hence marked down - contact person R--n
Disappointingly they were showing stock and I tried the chat bot, who said they had stock, but found it cheaper elsewhere, as we hadn't seen the refund money yet.

Refund received within 3 days of this review.

May 21, 2026
Unprompted review

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