Charterhouse reviews

Charterhouse reviews

Excellent
9.3
from 0 - 10
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Review by confirmed purchaser

computers only as good as the operater.

At the time of ordering frozen fish food for next day delivery that was ticked as in stock I am still wating.Ordered last wed.
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Review by confirmed purchaser

Prompt Delivery & Great Aftersales

Items always reach me within a day or two, even in a holiday period. I had to contact Charterhouse about an aquarium pump that malfunctioned within its guarantee period and they sent my email direct to the UK brand specialist. I was emailed back by this company within hours and they have replaced the pump for free. Excellent service!
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Review by confirmed purchaser

Quick and Helpful

I had a question before i placed my order, the person on the phone was helpful and knew what they were talking about. item was then dispatched very quickly.
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Review by confirmed purchaser

great communication great service would recommend. to friends and family

great communication great service would recommend. to friends and family
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Review by confirmed purchaser

Very easy to order

Brought a few things of these over the years it's easy no hassle buying
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Review by confirmed purchaser

good

Item was delivered fast and Item is good. My only problems is that the box looked as though it had been opened and the silica sand bag had split. So sand was in the box.
I using item for marine fish so didnt need the silica sand and swopped for oolite.
I would use Charter house again.
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Review by confirmed purchaser

great sellers fast delivery and web site is easy to use .

great sellers on the web I cant wait to go and visit showroom as it looks great.
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Review by confirmed purchaser

brilliant

Very quick service and an easy to use ordering service with an hour window for delivery 5*
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Review by confirmed purchaser

Great, knowledgable service

Ordered the Eden 511 pump, had a couple if questions as I wanted to see if it was the same as an American brand called ZOOMED. They gave me lots of advice and the pump is working fantastically. Ordered before 2pm and I had my items the next day. Would recommend them
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Review by confirmed purchaser

Dont clown around with other's there's nothing fishy about these guys

After browsing on line, I called to double check stock and once I confirmed that the items were in stock went back on line to place my order. Free next day delivery as I ordered over £50 of goods, what more could you want. Finding out that I get redeemable points too was a nice bonus. The parcel duly arrive safely early the next day keeping me and the fish happy.
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Review by confirmed purchaser

A great company with great service

Everything could be smoother from finding what I wanted on there website to making my purchase right through to delivery.
Couldn't wish for anything more
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Review by confirmed purchaser

outstanding service

I have used charterhouse aquatics on numerous occasions and have always been very pleased with the speed and quality of service. staff have always been friendly and efficient
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Review by confirmed purchaser

Quick delivery, good prices

Very pleased with the service. There is a good range of aquatic stuff available, and the prices are very competitive.
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Review by confirmed purchaser

very smooth fast transaction

Would love to go and see the showroom properly. Cheapest on the internet but I do think the postage was a bit much my items were light and it cost me almost as much as the product to have it posted. However, a really fast smooth transaction and would come back and definitely recommend them to others x
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Review by confirmed purchaser

Quick and easy

I have never used Charterhouse before but I found the whole process very easy. Goods arrived when indicated. Only quibble is the p&p is quite pricy.
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Review by confirmed purchaser

good but could be improved

My package got lost on delivery. but had a replacement sent by the end of the week
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Review by confirmed purchaser

Friendly and speedy service

Finding my way around the website and placing the order was simple. The next morning I had a call explaining that one of the items was no longer available and asking me what I would like to do. The issue resolved, my order arrived the next day. Four rather than five stars because the soft envelope used resulted in the packaging of one of the items being damaged.
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Review by confirmed purchaser

Excellent service

Very pleased with the service and prompt delivery of goods. Service could not be better.
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Review by confirmed purchaser

AAA+++ Best Service Speedy Delivery

Had ordered eheim media bundle and arrived next day. Missing bits inside but then called back and was send the items the following day after. The service was special and highly recommended as they take customer to mind.
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Review by confirmed purchaser

Amazing Service!!!!

WOW what a company! Text messages and emails all updating me where my order was AND the exact hour time frame it would be delivered. I even knew my delivery drivers name!! Will 100% use for all my aquatic items in future! Next day delivery as standard!!! Top drawer!!!

Charterhouse Aquatics Details

About this company

High quality products at low prices for the tropical, marine, reef and planted aquariums. Market leading brands like BiOrb, Eheim, Juwel, API, Seachem plus a full range of aquariums, fish food and water treatements We aim to supply high quality products for tropical, marine, reef aquariums.and planted aquariums.

Visit Charterhouse

Contact information

Call us on: 0870 850 6138
We live here: Arches 330-331 Stean Street
E8 4ED London
United Kingdom

Category

Decoration and Interior Design

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