I spent 4 days and 3 nights on the most amazing getaway of my life, because of cheapcaribbean.com during your 10th Birthday celebration! The Resort (Lifestyle Tropical Beach in DR) was amazing, your representative on location and your phone representative (Stacy Smith) all deserve a High-Five, as well as you website! I shared the site with everyone I met in DR from other countries, as well as everyone here at home! May God Bless all of you, for your efforts and care of your customers! The staff on this resort are the most wonderful people that anyone from anywhere could have the honor of meeting and being taken care of by, on vacation!! Your staff are more helpful and curtious than any I've ever dealt with in the travel industry! Again, THANK YOU, cheapcaribbean.com!!!!!!! - Patricia in Whitewright, TX
I called to book a vacation and explained I found a better price the representative assured me they would match it, I just had to book online and submit a screen shot of the lower price and it would be taken care of. I booked on a Friday. I had not heard back from them over the weekend and upon calling the 800 number a message explained they were under a lot of pressure due to the recent storms so I waited to call the next week. The lady I spoke with told me you did not receive my email with the screen shot and that it was too late since it was past the 24 limit.I told her I have the email trail and the proof that I submitted it. Upon searching online they always claim to "lose" messages like this. I spoke to many of their customer service reps who were rude and dismissive, the final "manager" David talked over me and talked down to me telling me to "give up" and get over it, there's nothing he could do. I am extremely upset with this company. It seems once they get your money they are done with you. Upon going on the trip the hotel had trouble finding our reservation, the front desk lady said they always have trouble with this company and most everyone who uses them has been unhappy with their services. Save your self the trouble and book with a better company. The BBB gives them a D+ rating!
To reply as a company, please sign up here.