Clicktrip Reviews 

A truly remarkable service by clicktrip, they assisted me in changing a reservation that couldn’t be manually done by myself due to difficult circumstances. This is definitely not my last time dealing with them.
And the prices were also quite reasonable at the time of booking.

So Yes absolutely trustworthy ! ✅

Very happy with the service from Clicktrip! I requested a room with two separate beds, and they responded quickly and kindly. They contacted the hotel on our behalf and soon confirmed that everything had been arranged. Really appreciate their help and great communication. Thank you, Clicktrip!

I cancelled my trip with an approved refund.

They said it would take 21 business days to process.

It took 25 days and quite a bit of hassling which a customer should never have to do but at least they finally refunded me.

WORST CANCELATION PROCESS

I had to cancel my booking right after I made it. I was immediately contacted by costumer service to confirm my cancellation and they stated the refund process was initiated and would take about 15 to 30 business day to be completed (completely understandable). Now it's been well past 30 business days and I had not received my money back. The even stop replying to my e-mails making my frustration grow.

Do yourself a favor and book somewhere else.

The most fantastic customer service I think we’ve genuinely ever experienced. Accidentally booked a room which would not meet our requirements and clicktrip went above and beyond to secure a positive outcome. Saved us so much stress!

I would strongly advise travellers to avoid Clicktrip.

I booked Jumeirah Marsa Al Arab through Clicktrip because they were advertising what appeared to be the best available rate for an Ocean Terrace Room with Burj Al Arab View. My booking confirmation clearly stated that this was the room I had purchased for over €2,900.

However, when I arrived at the hotel, I was informed that the reservation received by the hotel was actually for an Ocean Deluxe Room, a lower room category. Clicktrip later admitted in writing that an incorrect room mapping had occurred within its supplier chain and that the hotel had received the wrong room category.

What makes this worse is that I only booked through Clicktrip because they appeared to offer the best rate for the room category I wanted. Had Clicktrip accurately advertised and transmitted an Ocean Deluxe Room, I would not have made the booking on the same basis. I had found lower-category rooms available elsewhere online for approximately £660, significantly less than the equivalent pricing I was being charged through Clicktrip.

Upon arrival, I was forced to argue my case at reception, produce evidence of my booking confirmation and spend a substantial amount of time trying to resolve an issue that should never have arisen. I was travelling with my two-year-old child, which made the situation even more stressful and resulted in unnecessary disruption to the first day of our holiday.

Clicktrip repeatedly argues that the situation was resolved because I ultimately stayed in the Ocean Terrace Room. What they fail to acknowledge is that this only happened after I identified the discrepancy and challenged it. The hotel initially had no record of the room category I had booked through Clicktrip.

In my view, the eventual outcome was achieved because of the goodwill and professionalism of the hotel and my status as a Jumeirah member, not because Clicktrip had correctly fulfilled the booking. If the booking had been handled properly from the outset, there is every possibility that I may still have received a goodwill upgrade from the hotel, whereas instead I effectively had to use that goodwill simply to obtain the room category I had already paid for.

Despite admitting responsibility for transmitting the wrong room category to the hotel, Clicktrip spent weeks debating the issue and ultimately offered just €100 compensation for the disruption, stress, wasted holiday time and inconvenience caused.

Mistakes happen. What matters is how a company responds when they make them. In this case, Clicktrip admitted the error, relied heavily on the fact that the hotel eventually fixed the problem, and then offered what I consider to be a token amount of compensation.

Based on my experience, I would not use Clicktrip again and I would encourage others to think carefully before booking through them.

I am glad that I found Clicktrip and booked my hotel using their service. I even booked a transfer to a hotel and from the hotel using Clicktrip, and the amount was cheaper than Booking, for example. Overall, I will use the service again on my next trips.

We had to cancel a booking for privat reason. No problem and very quick response. Great!!

I requested amending my hotel booking and the support I got was very professional and solved in very short time.
Many thanks

This is an excellent website for booking hotels, and they were very helpful in refunding my money. They understood my situation, and thank you again.

The customer service agents were incredibly helpful and responsive! Highly recommend!

I booked a hotel room for a 3 night stay and after looking at a few websites the pricing was around $700 a night. I've now gone back and looked at the hotel now and it is only $350 for the same stay. They offer no way to recover this outrageous drop in price, no refunds and now I know not to use them again in the future for a booking. Avoid if you don't want to get ripped off.

Very diligent and quick response to my room preference request. Courteous customer service representative.

Easy booking online with a good price. Just be aware that it seems to be billed in Euros when checking out.

We had booked a hotel in Dubai with a non-refundable rate. Due to the current conflict in the Middle East, we were unfortunately unable to travel.

Even though our booking did not include free cancellation, the customer support team did everything they could to help us. They were extremely kind, understanding, and supportive throughout the entire process. In the end, they managed to arrange a full refund for us, which we truly appreciate.

We are very grateful for such outstanding customer service. Thank you for your professionalism, kindness, and effort to find a solution for us. It really made a difficult situation much easier.

I had a very positive experience with Clicktrip’s customer support. They were extremely responsive, empathetic, and very helpful in handling my situation. Their quick replies and understanding during a difficult moment made a real difference. Thank you for the excellent service.

I recently used Clicktrip and was thoroughly impressed. Their customer service responded almost immediately. The team was highly professional and provided clear, easy-to-follow instructions. My overall experience was seamless and satisfying. I am very happy with the service and would confidently recommend Clicktrip to anyone looking for a reliable and efficient solution.