I ordered some costumes, there were some issues with one of the item purchased and I needed them to be replaced in less than 3 days. They were able to replace the costume I wanted and delivered to me within 2 days. Excellent customer services,quick response and awesome job getting what I needed. Thanks!
I had to take a moment and say thanks to Costume Party. I've been looking for The Avengers Iron Man Mark Vii Muscle Costume and finally found it available at CostumeParty and at the lowest price I had seen anywhere. When the costume arrived in under a week I was estatic to check it out. When I opened the box I learned that UPS had damaged the item so I was really worried that it would be sold out and that there wouldn't be enough time to get another one. I called customer service and they took care of this while I was on the phone and even rushed a new costume to me that arrived two days later. The new costume arrived in great condition. Thanks to a great store that I will recommend to all my friends!
Poor company to do your business with. They are just downright rude with their customer service. Worst return service I've ever dealt with. Don't bother even taking the costume out of the box to even breathe on it if their is any chance you might return it. And, if you do try to return it be prepared to jump through hoops. I had bought a costume for my 22 month old daughter, and bought her a 18month to 2T costume. Well, it was too big and I tried to return or exchange it and was told if package was even opened they would not accept it. How was I supposed to see if it fit if I didn't open it. Then I had to practically beg them for the RMA number and they gave me a list of restrictions a mile long, plus I had to pay for overnight shipping and a trackable package?!?! Really?
We were able to get all the supplies for my four-year-old's pirate birthday party at a great price here. Our local party supply store only had a few pirate related items so we were thrilled to find such a great variety here, and at about half the cost of what I had seen in other stores. Thanks for making my little boy's party such a hit!
I emailed letting the company know I needed to return the costume due to wrong fit. They then emailed letting me know I could not return because I opened the bag. I never opened the bag, the costume was plus size which would never fit me. I ordered incorrectly. I went back and forth through email getting nowhere. I finally sent an email stating I was done arguing over a $30 costume and I would never be using their services again. I also have warned everyone I know about their POOR CUSTOMER SERVICE.
I ordered my 3 year old the blue Mermaid costume and it says it fits a 2-4 year old. I couldn't even get it over her head and she is skinny. I measured it and looked at what they said their measurements were and they were half the size they stated. Customer service sent me an email saying sorry you opened it and we don't except products that have been opened. Wow, I unsnapped the bag, very bad practice. Good thing I didn't pay more than $20. It was also very cheaply made.
My husband is a Harry Potter addict. I'm planning an HP themed party for his birthday and found great prices on CostumeParty.com. Lots of variety available, from full costumes to accessories; even individual wands, quidditch goggles and Harry's glasses. Great quality and quick service! This site made my costume searching WAY easier. Highly recommend!
This year has been crazy. With a new baby in the family it has been hard to think ahead. When we were in a bind and needed a costume for a birthday party in 2 DAYS, costumeparty.com sent the package overnight! I was sure it wouldn't work out because the previous companies I called said they could ship overnight, but not until the next day. I don't know how they did it but I will definitely order again.
It was also nice to know an actual person was there to talk to. It wasn't overseas where I can't understand anything they say.
The costume pictured was of a light peach/pink - almost a hint of color - and the costume I received looked like a dark Pepto Bismol color. I explained this to the rep and sent a close up picture of the material. The rep rudely responded that the name of the costume has to do with Peach, not the color. I went back to the web site and they actually list the color as peach. After telling them that I hadn't opened the package and wanted to return it, they asked for another picture to prove it because they didn't believe me. I sent it and asked for a return label and they refused even though they've listed and pictured something incorrectly. STAY AWAY. There are plenty of other sites.
I was completely satisfied with my order. I ordered lots of items for my son's birthday party, and received every single one of them. The items were carefully packaged, even the pack of candles was in a bubble bag so they wouldn't break. I bought some nice small toys for favor bags, and other items, that cost me a fraction of the cost compared to other stores. Everything was superb quality, and shipped within 2 days. I am very happy and will use this site again for my future needs.
I ordered a costume on Jan. 26th as a gift for a party on February 2nd - today. I paid extra for express shipping (3-5 business days) so that I would have it in time. The party is in two hours and now my son has to show up empty-handed. Very disappointed with the service.
I ordered a costume on Monday night and paid an additional fee for expedited shipping (3-5 days) to receive it by Saturday and the item didn't arrive until Tuesday the following week. Needless to say I didn't have the costume for the party and I was thoroughly disappointed. Didn't even open the package. Just sent it back.
I ordered the "Burlesque Babe" costume for halloween this year, and it arrived on 10/24/12 with a broken zipper. I emailed that day for an RA, called 2 days later and left a message since no one answered the phone, and emailed the RA request form again a few days after that. As of today, 11/09/12, I haven't recieved any reply from them, I am stuck with a costume I can't wear, and out $100.00. I would not recommend this company to anyone, and have been advising everyone I know to avoid them.
I ordered some inflatable pirate swords for my 3 year old and 1 year old sons' birthday party. The shipping was super fast and the product was great quality, especially since each sword was under $1. I found the same sword on other sites for much higher! The kids loved them. Much better alternative than hard plastic swords in the hands of 8 3 year old boys! I did not have a single problem with the company. Check out was easy and they got my order correct. Satisfied customer! :)
I was browsing around online looking for a cute Halloween costume for my pet Chihuahua since they are so hard to find in October. Every year I am always disappointed with the selection I see in my local stores. I saw the cutest taco costume and it was reasonably priced. When it came in the mail I was so excited to try it on him. He looks adorable in it! I can't wait to show him off at my Halloween party this fall. I will defiantly come back to this site for a costume of my own. I really hope I can find something so we can match!
I needed to find a party pack for a graduation party, and buying the pieces separate at a local store would have been too costly. I was able to get everything I needed (decorations, plates, napkins, etc) and even found some matching wrapping paper to complete the theme. I was very happy with the reasonable prices and shipping, and would defiantly use them again. I saw a few football themed packs that would be perfect for my husband’s birthday. If you like their Facebook page they often have coupons, I was able to get a great discount by doing so.