Apparently Cowboom has put their customer service "out to pasture" because I certainly never got any help. Much of what is available via this Internet site are returned/restocked/re-furbished items from the retailer Best Buy. Since they didn't make a profit on the first sale of the item, they seemed determined to make sure that doesn't happen to them again! While their listed prices seem competitive, their bogus add-on shipping charges drive final check-out totals into the ridiculous column. Order two of the same product....offered, stored and shipped from the same warehouse...and you'll pay two shipping fees, but receive only one package with both items. If you should question this practice with a call to their "customer service", all you get is an unapologetic "that's our company policy" answer, no matter how high p the chain you try to take your complaint. Doubled shipping charges, added to a very slow order turn-around rate, and condescending customer service..... My recommendation: don't be bullied and udderly frustrated dealing with Cowboom, mooove along to a more responsive and appreciative retailer.