Oreillyauto Reviews 

I went into an O'Reilly's Auto parts to purchase a bottle of Armor All. There were several but I wanted the original. There was an orange shelf label stating the price was $7.49. I brought the bottle to the register and the associate said $12.58 please. Then I noticed the register. The Armor All rang up for $11.99. I said to the associate that the price on the shelf label said $7.49. He went over to the shelf and removed the orange label and revealed the white label below with the $11.99 price. He turned to me and said that was a mistake and that he wouldn't honor the $7.49 price. Beware of the price games that O'Reilly is playing. I won't go there anymore after this. Isn't this against the law or something???

Luis and Janiel great customer service quick and efficient. Thank you guys

The worst I can't even ask do they have va part

Charlie from the Rome location was the most helpful person I came across. He made it where I’m not only going to be only going to Oreily’s, but I’ll definitely be referring other’s there!

I ordered a Bosch three-wiper set that was clearly advertised as including a 26-inch driver-side front wiper, an 18-inch passenger-side front wiper, and a 14-inch rear wiper.

Unfortunately, that is not what I received. Instead, I was given two rear wipers and one passenger-side front wiper, with the essential 26-inch driver-side front wiper missing.

I had already sent someone back to the store twice costing me his hourly wage trying to get this sorted out. I was leaving immediately to drive to Texas, I simply could not make yet another trip back or wait for the correct three-piece set to come into stock.

I therefore had no choice but to purchase the 26-inch driver-side front wiper separately, costing me approximately an additional $30, purely because the original order had been incorrectly fulfilled.

What made the experience particularly disappointing was the response from the manager, John. He tried to say I had ordered 2 rear wipers and a passenger wiper in the package when my receipt clearly stated otherwise. John was extremely unhelpful, offered no apology, and instead of taking responsibility for the item being sold, he tried to suggest that I had ordered the wrong product. However, my receipt clearly confirmed exactly what I had ordered.

Mistakes happen, and I completely understand that. What I found unacceptable was the lack of assistance in correcting a mistake that was clearly not mine, particularly after two return trips and the additional expense in hourly salary for my assistant and being forced to purchase a new wiper it caused me.

A very disappointing experience, particularly when a simple apology and a little helpful customer service would have left me with a better feeling about O'Reilly Auto Parts in Englewood.

Ordered a part online and it said part would be available for pick up in am. That turned in to 2 days. Then on top of being late I was sent the wrong part! So now I have to wait another 2 days and maybe get the correct part.This company is a dumpster fire. If you need auto parts it's best to go with Napa or even Autozone. Oreillys is a hot mess!

Augustus was only one working there. His coworker does this (i think) he slept in. Said he'd be there in a 1/2 hour. Checked in for his help on wiper blade installation. Still not there 45 min later. It would be too busy by when he would arrive. I cannot count on Mount Vernon's employee help. Augustus gave me the wiper blade info. He Is VERY GOOD AT HIS JOB AND MANAGER SOME DAY.

My car died on a very busy day, making me late for work. AAA came but wanted too much for a battery, so I went to work worried about whether it would start in the A.M. Another busy day. So O'Reilly's to the rescue. I got off at 8 P. M. almost hopeless,and I remembered the auto part store just 5 minutes away. I called and they were open to 10 P.M, and my car started, and an hour later I had a dependable battery installed and a bulb in my headlight too. They were the nicest guys, helping an old lady out. I don't even know how to open the hood. Now I am set! Thank you, the men at the Foster and Harlem O'Reillys! And the best part the $ were 2/3 what AAA wanted!

I had a great experience at the Vermillion location. The employees were very nice and helpful, especially Fred. I arrived just before 8 and he still helped me with what we needed for my car and helped with installation. Great store and employees. (:

Fred was so helpful and kind during our visit at Vermillions oreilys location.
We arrived 10 minutes before close and he helped us find the correct coolant for our car and even helped us install it. 10/10 would recommend this location. ☺️☺️

Grant at Oreillys in Goddard KS doesn’t belong in a customer service role. What good is a warranty on a battery that they don’t honor. If the first one was bad and this one is bad, that is what a warranty protects.

Do Not Recommend!

Modern new battery six months ago two different separate mechanics. Confirmed that I have a bad battery. O’Reilly refuses to do anything. will never shop there again.
Hwy 153 piedmont sc

Stan from the Pittsfield, IL location was exceptional!! He went above and beyond to assist me!! Think it was the hottest day of the year but that did not stop him from troubleshooting the issue with my headlight! He literally was upside down, crawling around to access all the fuse boxes and tested all the connections!! He is a true asset to this company!!!

Yesterday my batterie died about 12 miles from home. I got a jump and needed a new batterie. I called and some places did not even pick up the phone. I called one auto parts store and they had the batterie I needed but they said they would not put it in for me. I called the OReilly, Wtby, CT store on Thomaston Ave. and spk w DIO. He was great. They did not have the batterie I needed but he offered to try to get it for me. I asked if he would put it in when I got to the store. He looked over the instructions before I arrived and over the phone he said when you come, I will get the batterie delivered here for you and I will put the new batterie in your vehicle. He said just pull up front and come on into the store and we will take care of you. Shout out to DIO and the staff there for great service. DIO even went in back and got a chair for me to sit down inside the store while he changed out my batterie. Not many businesses have this level of caring customer service these days. I spoke w the store manager to share my thoughts. I will add this, give DIO a raise or promotion he is obviously a great asset to OReilly Auto and this specific store.
Thanks again, R. Anthony

Today I had a full service on my Vivaro van and the experience I had from the brilliant mechanic Brendan was one that flew by even though we had a teething problem it was resolved and was given very good advice too. Thank you O’Reileys for 1st class treatment.

Incredible online order experience at the Pell City, AL store!I ordered a part online, and the Pell City store was wonderful. They had it delivered straight to my house in about an hour! Unbelievably fast and convenient service. Highly recommend this specific branch!

I realize you have to make some money selling your products or selling the products that you sell I have an assortment of six retaining clips for a fuel line for $8 im bettin u pay less than a nickel for em of course there's shipping so maybe you are only making $7. I hope you realize that this s*** is getting ridiculous but that blows my mind have a nice day.

As I pulled up, I noticed on the door it said oil waste tank is full for people to bring their waist. So just humorously as I walked in I was greeted by two O’Reilly advisors. And I said I got some oil I gotta bring in. They both laughed and said sorry we’re full right now and I said of course you are. I only said this because it was on your window. lol but anyhow, after the small talk, you know I had to look for parts for my vehicle and Justin was the Parts advisor that helped me and he was Awesome. And the store is a great store. All the employees there have always been friendly to me. I’ve always gone to that store for years and my hat comes off for O’reillys ! way to go !!! you got excellent employees and awesome deals on products. Thank you for being there.

Walked in with my son to get oil for one of my cars and heard and seen this old guy Richard watching porn on his phone at the counter. Absolutely disgusting!!!!

Came into the store to buy some brakes in calumet city was told they had brake shoes and no hardware and they could order them which was a lie had me waiting on them for 2 hours to be told they had to be picked up and then told they didn’t have them a lady named Victoria lied to us and wasted our time , the customer service was ghetto in my opinion and I would not waste my time coming here