Dell started out so strong and had great products and provided good customer service, but now they are just a so-so company with so-so products and terrible customer service. Having all of those government contracts won't keep your company afloat forever. Just visit any U.S. Governement facility and you will find Dell products on every desk. Why? Because Dell provides the lowest cost on the government's bid process. It doesn't mean Dell provides the U.S. Government a quality product because they don't, it just means they sell alot of lemons to the government. I know because I had to use their sucky products every day. Their hard drives were always crashing and locking up. And keyboards were always messing up to the point that if you called in for service on a keyboard, the techs would just bring you a new keyboard and toss the old one.