I found diamond-heaven whilst looking online for a gift for my wife, with her Birthday being close to christmas, it's often not a big celebration, and so I felt that this year a Diamond neckalce might be a big surprise!
Obviously, I was still a little nervous buying something like that over the internet, and I couldn't get to the store, so I gave them a call. The girl I spoke too was great, and she talked me through the different diamonds, and styles of necklaces etc, and helped me settle on a "Solitaire" pendant, half a carat of a medium colour, on a yellow gold chain and mount.
They sent it out to me, and even told me that if I wasnt sure, I could send it back, this really helped put my mind at ease.
A great experience, and one that I'd be happy to repeat & reccommend.
We bought a lovely eternity ring from diamond heaven last weekend,
It was something I'd wanted for ages, I saw a yellow gold one in Goldsmiths, but wasn't certain about the diamonds, there wasn't much information about them, and I decided to have a look at the jewellery quarter.
I spent AGES looking at the rings here, they were lovely!
I went for the same style as in goldsmiths, but was able to choose a much higher quality diamond, for £50 cheaper than in the bullring!
Only thing I will say, is that most of the rings were in platinum or white gold, they had a few yellow ones, and could make me them in yellow, but luckily they had this one in the shop, and I spotted it right away!
Anyway, I love the new ring, and will be back again,
My husband and I recently celebrated our 25th wedding anniversary,
Rather than the traditional silver, I opted for a beautiful diamond tennis bracelet.
We found diamond heaven one Sunday, whilst walking around the jewellery quarter,
There were a few shops, but we chose diamond heaven as they were able make us a bracelet in a different length.
We arrived at the choice of a three row, yellow gold bracelet, 7" long, with a really secure clasp, not a clippy one like some of them.
The whole experience was great, not once did I feel pressured, and I shall definitely be sending my husband back!
I've been looking for an engagement ring for some time, and came across Diamond Heaven.
I found the website easy to use, and ended up finding a ring I liked, but wanted to come in to store for some advice.
A large amount of the other websites didn't have stores for you to visit, and I really wanted some
face to face advice, and help in understanding the intricacies of the 4 C's!
I came into store, and spent some time looking at a few different stones, finally settling on a 0.70ct Round Brilliant,
I went through the colour and clarity with a guy called Nick, and he helped me arrive at the choice of SI1 E,
The whole thing was very helpful, and at no point did I feel pressured into a sale.
The finished item was ready to collect the following Saturday, I called in to the store on my way home, and stashed the ring.
Finally popped the question on holiday last week, and she loved it! Excellent choice apparently!
Thanks for giving me the help I needed to choose the stone I wanted!
The clue is in the name!
Diamond Heaven have been great, with both of my purchases!
My brother has just got married, and we wanted to get a gift for my new sister in law
from both myself and Mum, but that was different.
he obviously had some jewellelry sets for the wedding, but nothing for everyday wear.
We chose a really nice pair of diamond earrings, in a twisted setting,
The ladies were really helpful, showed us lots, and helped us find this design as it had a matching pendant, And was perfect for wearing all the time!
The boxes were really pretty wooden ones too, looked 10 times better than the pretend leather ones.
We paid less than we had seen in Beaverbrooks, and they look amazing, she can now wear some diamonds everyday!
Thanks Diamond Heaven
My fiancee and I went to Diamond Heaven to purchase her engagement ring. Having chosen our design in the store, we waited three weeks for the ring to be ready for collection. Upon collecting the ring, we discovered that the ring was without doubt the wrong size when my fiancee tried it on once I had taken it home. It was clear that a mistake had occurred, given that the ring was far too large for my fiancee's finger, which had been sized at a J just three weeks earlier.
The following day I contacted Diamond Heaven by phone to politely explain the mistake and see what could be done. The member of staff that spoke to me immediately took on a dismissive and patronising tone, insisting that there was no possible way that the ring might be the wrong size, and that it was impossible that there may have been a mistake. Instead, in a condescending manner, she explained that the ring may be loose because may fiancee may have lost weight since it was ordered just three weeks before. Given that we are both medical doctors, we can categorically state that such a degree of weight loss to one's finger thickness over such a short period of time is an impossibility.
No apology was offered, and everything seemed too much trouble. No offer was made to help rectify this clear mistake, despite the fact that we had recently spent the best part of £3,000 on an item which was the wrong size. Instead, I was told that we could ferry the ring back once again, where we could then pay for the privilege of having it resized. I was truly appalled at this service.
Rightfully annoyed and frustrated, my fiancee called back a few hours later. She spoke to [Name], and explained what had happened. [Name] apologised on behalf of his colleague, and advised that she could bring the ring in on any weekday morning to have the ring altered free of charge. The following week, she took the ring back. It was sized as an M, rather than the J that we were expecting, proving that the mistake had occurred, which I had been told was not possible. Even now, no apology was offered for the mistake, or for the poor attitude of the employee with whom I had initially spoken to about this.
After the resizing procedure, my fiancee brought the ring home, only to discover that the stone had come loose. Yet another problem. We then had to arrange, at great inconvenience and worry, for the ring to be sent back yet again by special delivery to be fixed once more.
Overall, this saga had taken over five weeks from when we first ordered the ring in store. It had been unpleasant, and ruined what would have been one of the most special parts of our engagement. One would expect a much higher level of customer service when purchasing such an expensive and special item. Mistakes can happen, but the attitude and aversion to apology with which we were met was appalling.
We had initially planned to purchase our wedding rings from Diamond Heaven too, but following this experience, we shall certainly be taking our custom elsewhere. I would strongly recommend that everybody else do the same.
I had taken a look around some jewellers and sites to look at prices and also styles as I had something particular in mind.
I rang and spoke with one of the sales staff and then kept the same contact throughout my purchase which is great and you really feel looked after.
Heather was very knowlegable, experienced and cleary explained how it all worked and talked me through what I needed to do.
Once the purchase was made regular updates are supplied so that you know what and where your order is up to and when yoou can expect the arrival of your new Bling.
I now have the earings I always wanted and have marked my 25 years working service with something that will bring back fond memories.
I have no hesitation in using them again or recommending to family and freinds.
Great company and a pleasnt expereance I would repeat.
Big thank you to you all.
After reading a lot about diamonds to make sure I got the best ring possible. I became fairly annoyed at the main high street retailers selling low quality diamonds at very high prices. If it wasn't for me doing some reading I would never have known and would paid well over the odds for a poor product. I found Diamond Heaven from a google search. The order process was painless, communication was excellent, delivered 3 weeks from order and the quality of the diamond was excellent. Would highly recommend to anyone looking for that extra special ring 😀
I am really delighted with the 7-stone diamond eternity ring. It is soooo beautiful I can't stop looking and admiring it. Everyone who has seen says how lovely it is. The service and quality of the packaging and information is very good. I would most definitely recommend Diamond Heaven to anyone.
My fiancé and I visited Diamond Heaven today to purchase my engagement ring. I really had no idea what I wanted but Nick was amazing at helping us pick out a stunning ring. He really knew his stuff and started by showing us the differences in colour and clarity in the diamonds and then moved on to trying different shanks on and different shaped diamonds until I decided on an emerald cut diamond in a diamond set shank. Nick then advised us to go for a radiant cut which sparkled more but is the same shape. As soon as he popped it into the shank we fell in love with it. He then helped us find the best quality diamond we could get within our budget. The whole time he told us not to worry about the price but to find what we wanted first, then work with the diamonds to find something within our budget. He was incredible. We had a lovely time choosing and didnt bother going anywhere else. We will definitely go back to get our wedding bands.
Thanks so much Nick!
Dani and Matt
We originally went to the shop and got measured for our wedding rings, mine was simple hers was a bit more complex.
Anyway we ordered and the rings arrived 4 weeks later after loads of updated via email keeping us notified.
Upon trying the rings on shock horror hers was a size to small and we only had 3 weeks till we left the UK for our wedding.
I spoke to the staff who asked me to return thing and they would try to get a replacement before we departed.
2 weeks later we have the ring and it fits perfect. The quality is awesome and we are both really happy.
I cannot rate our experience highly enough, and Diamond Heaven are one of the best companies i have ever dealt with.
Buying an engagement ring without your fiancée to be is a nerve wracking experience, especially the second time around. The patience and advice, and no little humour while I staggered towards a final decision was superb. The selection was amazing and I left confident I had made the right choice. Many thanks to all the staff, the ring was a huge success.
I bought an engagement ring for my girlfriend and the help I had on this big purchase was amazing.
The ring was beautiful, and the service made everything easy. They even helped to make sure she did not find out with the delivery.
Thanks very much Diamond Heaven. We will be back for the wedding rings :-)
As a 25th wedding anniversary gift for my wife, I wanted to buy her an eternity ring, and after looking round all the shops at home and coming up blank, decided to check on the web.
I found a few different companies based in Birmingham, and decided to visit the Jewellery quarter when I was next in the area, (Visiting family for the weekend).
I decided on Diamond Heaven after walking around the area for a few hours, there are LOTS of different shops, but the best by far, was diamond heaven! The ring was £200 cheaper than everywhere else, could be made in yellow gold with white "baskets", they showed me all the different levels of diamonds, and I went away feeling like not only had I got a good deal, but like a bit of an expert! Top experience, well worth a trip, and seeing so many diamonds in the flesh, really helps make you understand what they mean, not what they want to sell you.
I spent around two months doing my research, looking at various sites on the net trying to find what my girlfriend had described to me on many occasions.
I narrowed it down to a few favourites and gave them a call. My first call was pretty average at best. My second call was to Diamond Heaven. The call was pleasant, the lady on the another end answered all my questions and offered to book me an appointment at the store to take a closer look.
My visit was great, lovely store by the way! The staff were very attentive, helped me through my options and in the end I found the ring I'd been searching for.
After collecting the ring I was extremely pleased with the outcome and luckily on our most recent holiday my girlfriend said yes!
I will most definitely be back for my wedding rings.
A beautiful range of diamond rings, outstanding service and I was able to tailor the ring to exactly the right specification.
My fiancé is so happy with her rocks, diamond heaven had it re sized in no time and she hasn't been able to stop looking at it!
Amazing shop, excellent website, outstanding customer service and beautiful diamonds. I'm so glad I chose Diamond Heaven.
I ordered a black & white diamond half eternity ring for my partner as her engagement ring for our upcoming wedding. The ring arrived in the agreed timescale, however on close inspection we noticed many of the diamonds were dull / discoloured. I promptly returned the ring for Diamond Heaven to send me out a replacement a few weeks later.
This time the diamonds were nice and sparkly, however the finish of the metal made the entire ring look cheap and plastic. It felt lighter than it should then we noticed the inside of the ring was hollowed out as opposed to a solid band of metal. The hollows made the inside edges of the ring sharp and uncomfortable to wear.
I asked Diamond Heaven why the ring was of such poor quality and likened if to a costume piece from Claire's Accessories! The sales assistant agreed the finish did cheapen the piece and offered to smooth off the sharp edges - I had been rather hoping for them to offer to finish the ring off properly considering I had paid £1,000 for it.
Needless to say the ring was returned for a second time for a full refund. I had to chase for my postage costs to be reimbursed, and also had a tedious time cancelling the finance plan provided via Barclays. I am now waiting for the finance payments to be refunded also so I can draw a line under the whole disappointing experience.
I was fairly nervous in trying to choose the perfect ring, however, I was immediately put at ease and provided with a very friendly service. The advice I was given was first rate and I am extremely happy with the recommendation given to me.
I would thoroughly recommend Diamond Heaven to anybody looking for a beautiful ring. My fiancé and I will be purchasing our wedding bands here when the time comes.
This was my first time buying a diamond ring, but the website explained all the basics of what to look for and allowed me to customise my ring to my quality and price level. I still felt nervous about buying a diamond ring online, so I went to view my ring in person at the Diamond Heaven store in the jewellery quarter in Birmingham. There, I received expert advice from a sales person who was helpful without making me feel pressured. If I have to buy a diamond ring again I will definitely go back.
I have locked in all big shops….but prices are very high! I searched online and I found their website, their prices were very appealing! So, I email them, as I needed my wedding band in a very short time and wasn’t sure if they can do it, as other companies couldn’t meet the deadline. They were very nice with me, explained everything, I have made my order and I received it even earlier than expected! I opened the box, and I felt in love with the ring: perfect!
I do recommend it from the bottle of my heart!
Purchased a solitaire diamond necklace for my partners Birthday present. Have trawled the internet I shortlisted 2 companies that I felt offered value for money. I chose Diamond Heaven as they just has the edge with choice of stone/settings etc. I placed my order a little apprehensive of what to expect but I had no need to worry. Once the package arrived I was instantly impressed. From opening the padded envelope to actually seeing the necklace was a pleasant experience. Out of the envelope comes a white box. Lifting the lid exposed a beautifully polished wooden case wrapped in tissue paper. Once open, the case presented the most exquisite, clear shinny diamond, better than I expected. I know it all depends on what quality of diamond you choose but I didn't go for the top of the range as my funds wouldn't allow it but it was still surprisingly clear and of a good quality.
The only point I would mention is, order with plenty of time to spare. The jewellery is made to order apparently so does take a while to arrive though any enquiry is answered quickly and politely and any promise made is met.
I would have no hesitation in recommending this company and I will be back again to order more jewellery when the appropriate occasion arises. She has her sights on a pair of diamond earrings to match now bless her so I had better start saving lol !
I love my diamond ring bought on line from Diamond Heaven I live in Spain and only felt comfortable buying from the UK. I like to have a Birmingham Hallmark which it has. I would recommend this company.
10/10 service from minute 1. Customer service was fantastic and probably the reason I purchased from Diamond Heaven. I was a little worried at 1st buying the ring online because I prefer to see before I buy. Worry over! When the ring arrived it was far better than I could have imagined. Excellent delivery time. Took just over a week to make my ring up from the specification I gave.
The staff were more than helpful and nothing was too much trouble. I was shown endless amount of stones and ring designs to ensure I found the perfect one. They reassured alterations and options after sale service. They were honest about styles that were not suitable and recommended alternatives.
I couldn't be happier with the ring. It was EXACTLY how I imagined it would be - the quality of the workmanship and presentation really did impress. Even the box was high quality! My new fiancé was absolutely blown away.
As I mentioned to the staff when I picked up the ring, it was a complete surprise. I'd arranged a secret trip to Amsterdam and had set out a trail of clues for My fiancé to find. It went without a hitch and she was so overwhelmed with it all that other than when she said the all-important 'yes', I didn't hear much from her for a little while!
Everyone I dealt with went the extra mile to make our day special and I couldn't thank all of the staff enough.
My daughters boyfriend and myself went along to Diamond Heaven to choose a surprise engagement ring for my daughter. We spent along time with the sales assistant who was very helpful and patient. We finally decided on a Platinum Diamond Solitaire which they had in stock and is beautiful. We proudly took this home. When he popped the question she was in awe of the ring and was extremely happy until we looked closely at it and there was no visible hallmark. We returned to Diamond Heaven to purchase the Wedding rings and mentioned this to the sales assistant. She took the ring off us and said she would get this corrected and a hallmark on it and return to us however I had to call them to find out if the ring was ready. They then told me that the hallmark was indeed in the ring but invisible to the naked eye and sent the ring back to us. I therefore called the Assay Office and they kindly said if I took it in they would look at the ring. I went along and saw two wonderful ladies who said that the hallmark had been polished out of the ring and was just about visible. They offered to Hallmark the ring for us free of charge while I waited which was about 30mins.~She did say what a beautiful ring it was. This has now put my daughters mind at rest. We did go ahead and purchase two wedding rings from Diamond Heaven and they again are stunning and hallmarked! Saying this I would recommend Diamond Heaven but next time will check that hallmarks are there.
I was so impressed with the service we received from Diamond Heaven. My Engagement Ring is really beautiful and the patience and time given to us was very much appreciated. It looks stunning and my friends are so jealous!! Thank you so much.
Went with my Wife to the Diamond Heaven Shop in the Jewellery Quarter to buy a new Ring. The advice given was very good and the Ring & Mount was suggested as a compliment to her other Rings which we hadn't actually considered. The result is a really terrific, high quality Ring and a very happy Wife. Thank you, will buy again.
Went to Birmingham store, got great, honest advice from a really nice lady. I wanted the best quality for my money and she helped me decide what I wanted to compromise on and not. She was not at all pushy and I felt like I could take all the time in the world to decide. She then explained that i would get a better price online through them and did it all for me. I was a bit worried about paying such a lot of money for something I hadn't seen but as the diamonds were certified she assured me that they would be the same quality as the ones I was looking at. I ordered through her on line and she advised 3 to 4 weeks delivery. The earrings arrived in less than 3 weeks and are absolutely beautiful. I would definitely shop there again.
My girlfriend loved the ring. The value for money is excellent. The ring took 6 weeks instead of 4 so give yourself plenty of time if you have a deadline (valentines or birthday etc) Also check what width the band is before u buy. Mine was slightly thinner than what i expected but luckily she liked it cos she has small hands
I had quite a few questions I wanted to ask and was very surprised with the quick response I received to my email The customer care ladies were amazing and gave me some great advice.
When buying off the internet its difficult to really get a feel of what you're purchasing, the website is so well done that I was not disappointed when the rings arrived. They arrived exactly on the day they said they would and were really well packaged.
One of the rings I bought was a gift and it was very well received - I liked it so much I had myself made one too and I love it !!
Lovely craftsmanship, beautiful rings and excellent customer service - I would highly recommend and I will definitely be back - THANK YOU !! :-)
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