Diamondresorts reviews

Diamondresorts reviews

Low
3.1
from 0 - 10
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Stay away! You're much better off saving up for vacations!

I became a member of Monarch Grand Vacations in 2007. When Diamond Resorts took over, we had a meeting with William from the Cabo Azule Resort inVegas in October 2012. William told us that we could transfer from the Monarch plan to the Diamond Resorts club and that we would then owe $2000 more than what we currently owe, and that in January we would stop paying monthly fees to Monarch and that we would only have points through Diamond. When January rolled around (which was conveniently right after the cutoff time to cancel with full refund from Diamon) we were told we still owed Monarch, and that we currently owned BOTH timeshares! No body could seem to help with the mix up and basically said "oh well, guess you should have read your contract better!". I even called William personally and when I asked him about my payments stopping in January all he said was "oh yea, I did say that, didn't I? Let me call you back.". Needless to say he never called me back, and every call to him after that was either not returned or answered with another "let me call you back.". I am now stuck with an additional $11,000 ( not $2,000) added on to my debt along with over $800 a year in additional maintenance fees. To make matters worse, they have no resorts that I want to stay at and the one time I tried to book a room in Hawaii, they had nothing available. Every opportunity I've had to take a vacation has been ruined by these people, I cant afford to go on vacation because of the money I owe these people and I can't use my points because they never have anything available! Hands down worst customer experience I have ever had and if I could give this thing away for free just to be rid of it I would in a heartbeat!
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Diamond Resorts International you should be ashamed!

Diamond Resorts International maintenance fees increased for us over 100% in 4 years. If I could give them 0 stars I would.

There is no way out of the timeshare nightmare of ever increasing maintenance fees. We can't give it back. We can't sell it. If we don't pay the fees we'll be turned over to a collection agency and our credit will suffer.
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Diamond Resorts Violates Fiduciary Duty

Diamond Resorts International is the bottom of the barrel when it comes to Timeshare Companies and that is no easy task! They are dishonest in their dealings with established owners and just grasp any convenient lie to get out of any situation. They fail in their fiduciary duty to "owners" by reducing the value of the membership with ever escalating maintenance fees and poor maintenance of their properties. Compare any Diamond Property with say a Marriott or Hilton, and you'll quickly find that there is no value in the Diamond property. They simply bilk their members for the ever increasing fees. I am amazed that a class action suit has not been begun in Arizona, since some of their most egregious failures and scams take place in this state. Avoid Diamond Resorts at all costs, and NEVER attend any of their presentations.
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Rubbish

Rubbish company. Cannot understand the word truth
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Too bad I could not GIVE 0 Stars for THIS SCAM!!!

Got lied and cheated on aggressive sales presentation.
Lost tens of thousands of dollars, and now after not paying for 2+ years, they will still not take their worthless crap back!
STAY AWAY!!!!
Paid over $22,000, still owe $14,000+ on $21,000 timeshare!
They would not release me out of this scam!
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Warning! Your contract locks you into paying exorbitant fees until you die.

Once you have bought Diamond Resorts points, you are stuck forever. Check out EBay. There are people willing to give you all their points just to get out from under paying the fees. Most will also pay the transfer fee which approaches $1000. My wife and I own a Marriott timeshare. The annual Diamond maintenance fees, over $1300 this year, and higher every year, are more than the Marriott fees and we have to use two years worth of points to stay at place not nearly as nice as the Marriott.
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Diamond Resorts ?! I'd rather drink bleach !

This company sold my 75 year old parents a some dodgy scheme, they have had it 3 years, so far its cost them £5,000 and they have not had a holiday despite trying to book countless times.

They have 3 years of points to use by the end of this year, we just called to book and surprise surprise they are having problems with the booking system...

I tried booking a week in Greece last year, and had I gone with them it would've cost circa £800 for 1 weeks accomodation only a couple sharing !! I had to pay my own flights !!!...

My parents were assured they could sell if at any point they were not happy, I called today to ask what the sale options were and they were quite short telling me we would have to find a buyer and they would not buy it back. So dump the £5000 spent or keep paying the £60 per month and hope maybe one day they will give us an overpriced holiday !!...

DIAMOND RESORTS AVOID LIKE THE PLAGUE !!! DIAMOND RESORTS AVOID LIKE THE PLAGUE !!! DIAMOND RESORTS AVOID LIKE THE PLAGUE !!! DIAMOND RESORTS AVOID LIKE THE PLAGUE !!! DIAMOND RESORTS AVOID LIKE THE PLAGUE !!! DIAMOND RESORTS AVOID LIKE THE PLAGUE !!! DIAMOND RESORTS AVOID LIKE THE PLAGUE !!! DIAMOND RESORTS AVOID LIKE THE PLAGUE !!! DIAMOND RESORTS AVOID LIKE THE PLAGUE !!!
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Diamond Resorts Rapes the Middle and Lower Classes

Diamond Resorts has a class action lawsuit just from their activities at Point of Poipu in Hawaii. The maintenance fees have tripled, they've illegally installed DRI employees on the board and are not trying to push through a "water assessment" that is so expensive it defies logic. They have known about the water damage for years and then give owners ninety days to pay thousands of dollars or threaten them with bad credit and liens.

My timeshare week was cancelled less than two months before we are to leave for vacation without written notice, even though we've paid our maintenance fees, and now my three children won't get to have the only vacation they get with their parents together this year.

No wonder the CEO can afford everything, including a bodyguard... he monetarily rapes the middle and lower classes!
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customer services does not reply to inquiries,

Appalling administration, customer services does not reply to inquiries,
replies are standard notification of 21 days and they never reply anyway.
Lying to customers

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Diamondresorts Details

About this company

Diamond Resorts International offers timeshares and vacation ownership in 26 countries with destinations throughout the continental United States and Hawaii, Canada, Mexico, the Caribbean, Europe, Asia, Australia and Africa.

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Diamondresorts is ranked 51 out of 53 in the category

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